I think telnyx is a good product, with the only stain to its name being the supply chain attack on their python library. But I don't feel like providing inference is a professional move, it feels like out of scope for a telephony IaaS company. Feels like a FOMO moment where a reputation of years is crashed in a couple of weekends of being drawn into a fad. And the fact that it's a chinese model doesn't quite help? I…
We're moving past "telephony" and focusing on building more agentic primitives at the telecom edge.
This isn't a recent jump. We've been on this path for some time.
Disagree with you on the customer support side and re: decapitalization in general. People will want to talk to competent bots. We have people literally prompting our AI agents (which are capable of doing troubleshooting) in our shared Slack channels. You simply cannot beat the speed with which they can provide a quality response.
We remain committed to delivering the highest quality product at the lowest possible price point - across all of our product lines.