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The IBM-ification of Google?

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Re: The IBM-ification of Google?

#91

Post by mc32 »

sylens wrote: post #62
raggi wrote: post #38

> Look at the Railway GCP account ban situation. A literally billion dollar startup running on Google Cloud and Google just randomly snaps their fingers and deletes their account. Zero warning. No phone number to call. No account rep. Poof. Gone. It is actual insanity to me. A billion dollar customer gets the exact same automated middle finger as a low effort spam bot. Your B2B business is completely cooked if that i…

Our team at work uses all three major public clouds and our Google Account Team is by far the worst of the three. Nothing like having to explain the same problem I’m having from the start again on every monthly cadence call because they don’t note anything or try to help resolve it

They also seem to keep revolving team-members so you're always explaining things all over to new people.

Re: The IBM-ification of Google?

#92

Post by jvuygbbkuurx »

verst wrote: post #87
sylens wrote: post #62

Earlier quoted context omitted.

Our team at work uses all three major public clouds and our Google Account Team is by far the worst of the three. Nothing like having to explain the same problem I’m having from the start again on every monthly cadence call because they don’t note anything or try to help resolve it

Who is the best? Just curious.

Microsoft of course

Re: The IBM-ification of Google?

#93

Post by shimman »

amazingamazing wrote: post #45
shimman wrote: post #39

Earlier quoted context omitted.

Nah, they're right. Google can only afford to do this because there are literally two players when it comes to online advertising. Remove advertising from Google and suddenly they can't subsidize failing BUs. Kinda the point of preventing monopolies. They stagnate actual growth in the pursuit of profits. Americans don't benefit when Google is a trillion dollar company, but Americans would benefit if there was an actu…

Sure, and 20 years ago Walmart dominated retail. And yet, Amazon is winning now. Being #1 is never guaranteed. Plenty of more examples of this happening. Defending your position becomes increasingly difficult. We're literally seeing this right now with AI.

Okay fine, break up both Walmart and Amazon. Doubt you'll hear voters complain about the two companies that always make the most hated lists.

Re: The IBM-ification of Google?

#95

Post by sergiotapia »

raggi wrote: post #38

> Look at the Railway GCP account ban situation. A literally billion dollar startup running on Google Cloud and Google just randomly snaps their fingers and deletes their account. Zero warning. No phone number to call. No account rep. Poof. Gone. It is actual insanity to me. A billion dollar customer gets the exact same automated middle finger as a low effort spam bot. Your B2B business is completely cooked if that i…

You are completely misinformed here.

Railway had dedicated reps and everything. Even the number of the head. One of their railway company leads said so on X or their Discord during the outage.

They paid for everything you can pay for to get Google on the horn and ready because they are not a tiny company. Yet it was still terrible.

Re: The IBM-ification of Google?

#96

Post by manquer »

verst wrote: post #87
sylens wrote: post #62

Earlier quoted context omitted.

Our team at work uses all three major public clouds and our Google Account Team is by far the worst of the three. Nothing like having to explain the same problem I’m having from the start again on every monthly cadence call because they don’t note anything or try to help resolve it

Who is the best? Just curious.

Microsoft. It more than compensated for Azure not being the best product . They are incredibly more responsive, you have multiple points of contacts and escalation chain of actual humans you can meet

they will even come to your customer call or connect with their rep already working with the mutual customer and so on.

AWS has the best tech and but not as good as Microsoft service wise, they certainly improved a lot last few years and it shows but because they don’t have any enterprise apps like MS their footprint is more limited.

Google keeps talking about GCP being important but doesn’t feel anything has changed on ground

Re: The IBM-ification of Google?

#97

Post by esrauch »

Forgeties79 wrote: post #66
MrDarcy wrote: post #55

Earlier quoted context omitted.

The article is incorrect and misleading. Railway did have an account manager and they did call them and they did pick up the phone and work with them to restore service.

An account manager overseeing such a major client should’ve never let this happen. If they don’t, why the hell are they the account manager? What are they even doing to earn their keep? This was such a preventable situation. I once worked at a company that had their domain lapse because of an internal error at the company that was paid for the domain. There was no alert, there was no attempt to rectify the situation,…

I'm not sure what you think account managers do that they can prevent accidents/bugs like that?

Re: The IBM-ification of Google?

#98

Post by smallmancontrov »

isaisabella wrote: post #94
jvuygbbkuurx wrote: post #92

Earlier quoted context omitted.

Microsoft of course

Why not Oracle

Because Oracle = Larry Ellison = The Lawnmower

> You need to think of Larry Ellison the way you think of a lawnmower. You don’t anthropomorphize your lawnmower, the lawnmower just mows the lawn - you stick your hand in there and it’ll chop it off, the end. You don’t think "oh, the lawnmower hates me" – lawnmower doesn’t give a shit about you, lawnmower can’t hate you. Don’t anthropomorphize the lawnmower. Don’t fall into that trap about Oracle. -Bryan Cantrill

A few years back someone at work stuck their hand in the lawnmower. I've seen this happen a few times, but that time it ended with Oracle fining us for every VirtualBox install and the company sent The IT Spanish Inquisition around to make sure we all deleted it off our computers. Fun times.

Re: The IBM-ification of Google?

#99

Post by 0xbadcafebee »

Google is the opposite of IBM. IBM would send 10 consultants to coddle you while extracting all your money. Google sends you 10 automated notifications about how your service is about to be changed or terminated and then asks for more money.

IBM also made its money off of fat enterprise contracts and vertically integrated products. Google makes its money off of being the monopoly owning most of the advertising industry, which ridiculously is still a thing despite advertising not really working.

Re: The IBM-ification of Google?

#100

Post by coderenegade »

trollbridge wrote: post #88
coderenegade wrote: post #32

Google is in an incredibly strong position. They're a top tier AI vendor, and in a world where content creation is largely commoditized and outsourced to AI, advertising companies will determine what gets seen, and what gets buried in the noise. They control both generation and visibility of what gets generated. Facebook could be in the same position, but they aren't as strong in AI. OpenAI wants to be Google, but th…

And at one point, IBM was at the head of the pack with AI. Remember Deep Blue?

IBM got to where it is today by being complacent and not keeping up with innovation. Google is notably at the forefront of innovation, in a driving seat, and that innovation directly stands to benefit one of their core businesses in a way that the market is probably only just beginning to understand. It's an entirely different situation, imo.
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