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Shutterstock to pay $35M over hard-to-cancel subscriptions

ftc.gov

91–100 of 100 posts

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#91
post #5

Adobe needs to be next. I had to cancel a card because that was easier than cancelling Creative Cloud.

+1. They doubled my fee, treated silence as consent for a yearly renewal, then tried to charge a cancellation fee based on that inflated price.

Daylight robbery.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#92
post #70

Earlier quoted context omitted.

Conde Nast is _horrible_ this way, tried for a second year in a row to charge me for Wired, which i do not subscribe to, could not explain where they got the idea i did, evidently had access through some dark pattern from years earlier to charge for something i must have bought as a magazine on iOS. It took hours of online chat argument with the unfortunate real employee fielding such pissed customers, and threats of…

> I wonder if the Reddit people are bothered by their owner Quick note -- Reddit went public in 2024, so Condé Nast is no longer their owner.

oh cool!

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#94
post #48

I'm old enough to remember when we had a Consumer Financial Protection Bureau (CFPB) to push back against this kind of anti-consumer crap. It got doge'd by Dumpty/Musk.

They stopped Shutterstock?

I'd be willing to bet it was their consumer complaint system that informed the FTC. They have a interagency agreement for crossreferral. Hopefully they didn't have to cut that back with the 90% doge cut. But don't worry, we will restore funding and make it more powerful after we de-dumpty the federal govt.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#95

Earlier quoted context omitted.

From which party?

The customer lying about their information to intentionally bypass companies' anti fraud systems.

Bullshit, it's perfectly fine and legal to refuse to give companies your address or SSN.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#96

Earlier quoted context omitted.

The customer lying about their information to intentionally bypass companies' anti fraud systems.

Bullshit, it's perfectly fine and legal to refuse to give companies your address or SSN.

You can refuse to give it. But intentionally giving a false address with the intention of being able to defraud the company by not paying a bill you owe them is fraud.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#97

Earlier quoted context omitted.

From which party?

The customer lying about their information to intentionally bypass companies' anti fraud systems.

Ah okay. I thought it was companies deceiving people into subscriptions.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#98

Earlier quoted context omitted.

Because it's not the price you agreed on? Crazy what you people are willing to accept as normal.

The notification is telling you of the new price. If you don't do anything at that point then it is the price you agreed on.

Not how agreements work.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#99

Earlier quoted context omitted.

Is upping the fee and automatically confirming the contract without a re-up "perfectly normal"? Seems doubtful.

Yes? Commercial leases (and residential for that matter) commonly have increase clauses that operate automatically (CPI, 3/4/5%, market review, etc).

Varies by jurisdiction. Residential leases typically require notice, and inedequate notice (both by time and by method) nullifies the agreement. This is because the legal world generally agrees that contracts that would expose consumers with practically zero legal access or knowledge to one-sided contracts providing one party unilateral control would be unconscionable.

Even if it were technically legal it should distress you.

Re: Shutterstock to pay $35M over hard-to-cancel subscriptions

#100

Earlier quoted context omitted.

Why is number of images more 'real' than number of users? What is your strategy for all you can eat buffets?

That's a different scenario. All you can eat buffets people will turn up and all eat a similar amount. At a company, multiple people will want to logon and look but fundamentally the only entity that needs to download is the business. Each staff member won't each be downloading similar numbers of photos. It makes more sense just to have multiple access points to one fixed account.

Most companies will happily sell you an Enterprise license or floating seats for a different price.
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