I understand that dealing with complaints is annoying, but the response in the article was very unprofessional. Feel free to say what the change is, why it is there, and perhaps even address some of the concerns. But attacking users, even if it is a small segment of the population, does not paint The Document Foundation in a positive light.
The response is fine. Entitlement and, really, some of this crosses the line into bullying of the foundation and the maintainers, should be dealt with robustly. It will help to reset expectations around what's reasonable for the relationship of those developing LibreOffice with the community of users. People need to recognise that they get a huge amount of value out of LibreOffice, for which they aren't required to p…
How ridiculous would that be, users that get stuff for free setting the rules on how they should receive the free stuff.