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ATMs didn’t kill bank teller jobs, but the iPhone did

davidoks.blog

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Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#91

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

Honestly, its overkill. When my MaBook went kaput, i had to start doing everything on my iPhone. Had to get a good mobile documents office suite (Collabora is great ), do all my banking with both mobile apps or desktop browser apps, etc. Its been dfine, i doubt i would use a full size computer for that anymore.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#92
post #67

Earlier quoted context omitted.

We're already seeing large software companies figure out that they don't need 5,000 developers. They probably only need 1,000 or maybe even fewer. However, the number of software companies being started is booming which should result in net neutral or net positive in software developer employment. Today: 100 software companies employ 1,000 developers each[0] Tomorrow: 10,000 software companies employ 10 developers ea…

Why will we need 1000 companies tomorrow to do the same thing that 100 companies are doing today? If they are really so efficient because of AI then won't 10 companies be able to solve the same problems?

Because that car repair company with 3 local stores previously couldn't justify building custom software to make their business more efficient and aligned with what they need. The cost was too high. Now they might be able to.

Plenty of businesses need very custom software but couldn't realistically build it before.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#93
post #80

Earlier quoted context omitted.

We're already seeing large software companies figure out that they don't need 5,000 developers. They probably only need 1,000 or maybe even fewer. However, the number of software companies being started is booming which should result in net neutral or net positive in software developer employment. Today: 100 software companies employ 1,000 developers each[0] Tomorrow: 10,000 software companies employ 10 developers ea…

Ah, so that explains why job growth is at a steady pace and the software industry hasn’t been experiencing net negative job growth the past year or so. How silly of me to rely on reality when it’s so obvious that AI is benefiting us all.

I think you're being sarcastic? I'm not sure.

Anyways, this is the start. Companies are adjusting. You hear a lot about layoffs but unemployments. But we're in a high interest environment with disruptions left and right. Companies are trying to figure out what their strategy is going forward.

I don't expect to see a boom in software developer hiring. I think it'll just be flat or small growth.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#94

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

I'm always a bit confused in these discussions what is special about banking software of any kind at all. My bank has an app, but other than checking a balance every now and again, the only reason I use it is because it's also my insurance provider and I make claims through it. For actual banking, I don't really do any, through the website or the app. My pay is direct deposit. My purchases are on credit with payment details generally stored with the vendor; otherwise, I have cards or use the numbers. Monthly balance payoff is autopay. I had to go into the website once to set all that up however many years ago I don't remember, but people talk in these threads like they're in their banking apps directly moving money around all the time, actually making payments with the app. Why?

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#95

Earlier quoted context omitted.

There are ATMs not attached to bank branches. They could have replaced the branches with ATMs before. (I do wonder what bank tellers are doing these days. I mean actual tellers, not investment advisors and jobs like that.)

They're basically bank receptionists for old people who will type details into the same system that the general public has access to. They also handle cash for small businesses (I worked in a cafe during university and we'd regularly have to do runs into town to deposit rolls of bills and get more change to float the till)

If that's all you think tellers are then you're missing out on a lot of opportunities.

They are the first line of human-to-human contact with customers. They are able to sell new services or upsell existing services to customers, especially with the customer's data right in front of them. A new pleasant conversation plus "Oh by the way, did you know that you could get service ABC that would help you?" is something that an LLM or ATM can't do reliably.

There's a tremendous amount of opportunity available with well-trained tellers.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#96

Earlier quoted context omitted.

I know this is true, but for serious tasks, I need the screen real estate. I'm amazed at what some people can do from a phone, but also wonder if they're missing things, of if it's actually inefficient.

I'm going to bet that you are a millennial or older? We need our big screens for $IMPORTANT work (buying big things, money stuff, etc.). GenZ tends to be less bothered by it and just does it all on the tiny screen in their pocket. It's time to schedule a colonoscopy.

that's kind of an ad hominem, but also beside the point: most bank apps (and websites) are actually absolute garbage, especially the top ones, just one example: the Citi app (on different phones) for a very long time refused to allow me to make a payment or change my password, so i had no choice but to use desktop. Somehow still, top banks' ugly websites seem to allow more functionality/fewer bugs than their mobile apps, which are very often just dumbed-down webviews or simplifications of their websites.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#97

Earlier quoted context omitted.

Sounds like someone forgetting that for a large number of people, their mobile device is their only computer.

Browsers and websites work pretty well on mobile devices too. Website != desktop only

If you consider a website fully laden with ads as working. I have yet to find an ad blocker that works on my iOS/iPad OS that works as well as on my computer. I also hate apps with all of their invasive data hoarding that is much more controllable on my computer. So to me, websites on mobile are broken as they are full of malware vectors that are not present when looking at the same website on my non-mobile device. For me, website === desktop only

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#98
post #35

One key line about ATMs is buried deep in the article: > the number of tellers per branch fell by more than a third between 1988 and 2004, but the number of urban bank branches (also encouraged by a wave of bank deregulation allowing more branches) rose by more than 40 percent So, ATMs did impact bank teller jobs by a significant amount. A third of them were made redundant. It's just that the decrease at individual b…

No, I think it's likely that this is the first major productivity boom that won't be followed with a consumption boom, quite the opposite. It'll result in a far greater income inequality. Things will be cheaper but the poor will have fewer ways to make money to afford even the cheaper goods.

If goods aren't being sold, then the price will drop.

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#99

I do not get what's special about banking apps as opposed to online banking. I've been doing online banking in the browser on a PC since before apps and I'm still doing it because dealing with data on a phone is painful compared to a PC. Is an app really that much easier to use?

You just need to understand how things are now. Here are few modern smartphone conventions that render banking on an old-fashioned PC totally obsolete: - Remembering that you need to do banking, but waiting to do it until you're at home in front of your computer. This is impossible now, and if I don't follow the impulse the moment it occurs, the impulse will forever escape into the ether. - Even the mere mention of n…

I literally can't find where the bookmarks even are on Edge (I didn't care enough to search online).

Re: ATMs didn’t kill bank teller jobs, but the iPhone did

#100

Correlation is not causation. There is no clear link to the iPhone causing lower teller employment. This article does have a glaring omission: The 2008 financial crisis effects on the banking industry in general. When there are fewer local banks there are naturally fewer tellers employed. Bank failures peaked in 2010 in the aftershocks of the crises, which lines up nicely with the articles timeline.

yeah weird. Same goes for the "ATMs increased demand for tellers" strange idea suggested earlier in the article, which was automatically disproven right there by actually attributing the growth in tellers to deregulation. Which one is it?
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