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Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

japannews.yomiuri.co.jp

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Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#91

Post by dathinab »

protonbob wrote: post #22
dathinab wrote: post #10

Earlier quoted context omitted.

Bold strategy :) I don't think this was their "strategy", but more like a "young people are sometimes clueless and fail to take care of necessary things with enough buffer ahead of time" situations. And that (student + exchange program + in general eligible for a visa) is why it turned out well. Not sure if it still would do so today. The "cheap yen" tourism boom might have brought in money, but also a lot of annoyan…

> Theft From the Person offences have a crime rate of 8.21 reports per 1,000 people in London, which is 4.69 times the national average. This figure is calculated from 87,224 crime reports logged by Metropolitan Police during the 12-month period ending November 2025. https://crimerate.co.uk/london That is more than Chicago. > In June 2025, there were 631 reported incidents (23.2 per 100,000) – a 49% reduction from th…

the problem with your source is, that it treats all crime as equal. Like 1x pick pocketing == 1x homicide.

It also ignores tourist, which attacks crime but also mostly very "minor" crime stuff(in places with dynamics like London).

Then it ignores that in areas with larger amount of major crimes (like homicide) minors crimes with limited damages tend to be notoriously under-reported. Like if you police can't even resolve many homicide cases why bother reporting some pick pocketing?

Londons homicide rate 2025 is ~1.1 per 100,000 (97 homicides, with a population around ~9.0M)

Chicago is at 14.6~15 per 100.000 (411~417 homicides depending on source and if you count e.g. homicide in self defense, and ~2.7M population but also estimates differ in the 100_000s)

Chicago has a homicide rate of 2025 is at 14.6 homicides per 100,000.

So no Chicago isn't saver then London at all.

Like think about it it has over 4x the total number of homicides while having less then a third the population.

And sure homicides aren't all what matters, but given previous mentioned issues like minor crime often going unreported in very dangerous areas its a good point to get started with as it puts out a good "worst case bottom line".

What you post is a good example is how by over simplifying statistics you can trivially abuse "facts" to convey a completely wrong meaning.

EDIT: But yes, I'm also over-focusing on homicides here. Mainly due to lack of handling the rate of "unreported" crimes without any deeper research. If you aren't in a failed state or similar most homicides get reported. In addition crime isn't evenly spread over the city and the level of unevenness and placement of hot spots can also make a big difference to how safe it is in practice (as you can often avoid such hot spots).

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#92

Post by TeMPOraL »

gmd63 wrote: post #52
lostlogin wrote: post #49

Earlier quoted context omitted.

> You could add 100x the current headcount at all American airports and because the workers simply don't give a shit about doing good work, because they're treating it as a 9 to 5, where they have to go and suffer through a meaningless 8 hours, or worse, they treat it like their own personal access to other people's stuff to loot at will. This places the blame solely on the workers. Their CEO earns a ludicrous multip…

Yep. The reason employees don't care about their work is that caring for their work is not valued. Box checkers and opportunists proliferate as loyal craftsmen get screwed over repeatedly. > You could take the Kansai airport baggage handler team and drop them into any airline in the world, and they'd perform to the same high standard. Take any halfass United Airline baggage team and drop them at Kansai and they'd be…

> The hypothetical of dropping one baggage team into another airport might be true in an immediate timeframe but it doesn't address the core issue - each team was formed in a completely different society, one values celebrity and quick-buck scamming, one values planting trees that cast shade long after you're dead.

I'd say it's even simpler than that - new people quickly adjust to their workplace culture. Take any individual "halfass United Airline" baggage handler and drop them at Kansai, and I'd expect that soon after, they'd be "performing to the same high standard" - or they'll get managed out.

But then, there's the other thing - take a large team, or worse, take the managers from a half-ass shop and drop them at Kansai, and it's quite likely that in a year, Kansai will be no better than United.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#93

Post by TeMPOraL »

dghlsakjg wrote: post #88
rectang wrote: post #31

Earlier quoted context omitted.

We should be spreading our cynicism over both management and customers. There is almost no level of service so terrible that people won't buy cheaper airline tickets. Let alone losing luggage, you could dial up the risk of death and people would still buy the cheaper tickets.

Yes, there will always be someone willing to buy on price alone, but that doesn't mean that there aren't also people who will pay more for better service. To wit: Spirit is financially fucked, mainline carriers are in better condition. The existence I think the real thing is that - in North America at least - there is a pretty good chance that a mainline carrier will treat you poorly, hit you with unexpected fees, ja…

> For many people, the difference between an ultra-low cost carrier and a mainline carrier is whether they have to walk through first class on the way to their seats. If you are going to get treated like cattle and upsold on everything anyway, might as well save a few bucks.

That goes beyond airlines and extends to everything. The trend I've been observing in every product and service category is the hollowing out of the middle: the market bifurcates, one part serving the cost-sensitive customers and getting stuck in a race to the bottom, the other serving premium clientele with highest-quality or bespoke goods/services, gravitating towards few customers and "if you have to ask, you can't afford it pricing".

Multiplying volume by margin, "lots of cheap shit" and "few pricey sales" are both sustainable, but the middle segment - "reasonable quality for reasonable price" - is not.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#94

Post by mc32 »

tarentel wrote: post #68
mc32 wrote: post #60

Earlier quoted context omitted.

Also you need to keep organized crime out of airports. Some percentage of lost luggage is actually stolen luggage. Misrouting is also another large percentage. In the US unclaimed lost luggage ends up in some gigantic warehouse in Alabama.

What percentage? I imagine it is insanely low. The risk to reward ratio of making money off a random bag at the airpot has got to be as low, if not lower than, the actual percentage stolen. One thing I've never been worried about it is organized crime, or anyone really, stealing my bag at an airport.

Some airports are more notorious than others. Some suffer very little losses from theft rings, others suffer more.

Ex-employees/employees abusing their access and knowledge to steal:

https://abc7ny.com/post/david-lacarriere-gary-mcarthur-jfk-c...

Theft ring.

https://www.cbsnews.com/newyork/news/authorities-kennedy-air...

Other thieving employees.

https://www.nbcnews.com/id/wbna22668524

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#95

Post by strbean »

qwe----3 wrote: post #67
lostlogin wrote: post #49

Earlier quoted context omitted.

> You could add 100x the current headcount at all American airports and because the workers simply don't give a shit about doing good work, because they're treating it as a 9 to 5, where they have to go and suffer through a meaningless 8 hours, or worse, they treat it like their own personal access to other people's stuff to loot at will. This places the blame solely on the workers. Their CEO earns a ludicrous multip…

They are paid less.... you know there are rich people in japan?

> Based on recent 2023-2024 data, the average CEO-to-employee pay ratio at major Japanese corporations is roughly 12:1 to 20:1, significantly lower than the 200:1–300:1 ratios seen in the U.S..

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#96

Post by PostOnce »

afavour wrote: post #20
jakub_g wrote: post #16

> In early December, a 35-year-old passenger from Tanzania was impressed to see that all the handles of the suitcases on the conveyor belt in the baggage claim area were facing the passengers. > After the luggage is unloaded and collected in the cargo handling area upon arrival at the airport, ground support personnel manually align the handles of the bags and place them on the conveyor belt. That's a level of attent…

I think it also highlights something: better things are possible. Zero lost suitcases doesn't require magic to achieve. It just requires enough workers or enough time to make sure each worker is able to do their job successfully. Unfortunately financial and time constraints mean that very often there aren't enough workers or enough time, and some passengers suffer.

Very often the financial constraints are merely a euphemism for greed.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#97

Post by PostOnce »

Freedom2 wrote: post #65
jakub_g wrote: post #16

> In early December, a 35-year-old passenger from Tanzania was impressed to see that all the handles of the suitcases on the conveyor belt in the baggage claim area were facing the passengers. > After the luggage is unloaded and collected in the cargo handling area upon arrival at the airport, ground support personnel manually align the handles of the bags and place them on the conveyor belt. That's a level of attent…

I find that the US is the most likely country to have this attention to detail.

The entire US economy right now is propped up by the idea that we can pay ZERO attention to detail and have the AI do all the work, isn't it?

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#98

Post by spaqin »

bakies wrote: post #58
afavour wrote: post #20

Earlier quoted context omitted.

I think it also highlights something: better things are possible. Zero lost suitcases doesn't require magic to achieve. It just requires enough workers or enough time to make sure each worker is able to do their job successfully. Unfortunately financial and time constraints mean that very often there aren't enough workers or enough time, and some passengers suffer.

Something I noticed when I traveled to Japan was how many workers there were just doing things. Attention to detail is so amazing. Things as simple as guiding people in the sidewalk while construction vehicles exit the site has a person dedicated to it

That sounds more like an attempt to fight with unemployment - any job, even if unnecessary, is better than no job for both finances and mental well-being.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#99

Post by aix1 »

adrian_b wrote: post #23

When traveling to Japan, I did not have the slightest problem with lost baggage, either at airports, or with the Japanese services that allow you to send your baggage from one hotel to another, to be able to travel more lightly. However, at the airport, when flying back home I had an unexpected experience. At my final destination, when I retrieved my checked baggage in the airport, it no longer had the padlock that i…

I'm only superficially familiar with the Japanese culture, but it somehow feels suprising that they didn't leave an apologetic note explaining that they were forced to destroy the lock and why.

Re: Osaka: Kansai Airport proud to have never lost single piece of luggage (2024)

#100

Post by aix1 »

lilytweed wrote: post #33
sparkie wrote: post #14

My luggage was missing when I landed at KIX. But it wasn't the airport's fault - my luggage was still in Amsterdam. Arrived <24 hours later and they delivered it to my hotel in Osaka.

I once had SAS lose my luggage on a direct flight from Copenhagen to Tokyo Haneda. I was sure that such a thing was impossible, but I learned an important lesson that day.

Weird things do happen. I was once looking out of an airplane window waiting for takeoff when I saw my suitcase getting offloaded from the hold and taken back to the terminal. Spoke to the crew, who spoke to ground staff, who brought the bag back.

Not the slightest idea what it was all about... (I'm guessing some sort of mix-up in which they thought I'd failed to board?)

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