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Google Cloud suspended my account for 2 years, only automated replies

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Re: Google Cloud suspended my account for 2 years, only automated replies

#91
post #61

Earlier quoted context omitted.

That was just a feature of the product to be helpful. Not a core function at all.

If you werent willing to pay for an SLA, and they clearly werent going to offer one to you… why is it surprising if literally no promises were made in writing? Why would they intentionally lose money on your private commercial activity without even that?

> werent willing to pay for an SLA

According to who?

> no promises were made in writing

Most big businesses won't promise anything. That doesn't make their actions reasonable.

> Why would they intentionally lose money

You made this up.

Also if they were losing money on some feature, they could change the quota for just that feature.

Re: Google Cloud suspended my account for 2 years, only automated replies

#92
post #89

Earlier quoted context omitted.

So it isn't I take it from your answer? If that's the case, not only did your colleague abuse protections for the vulnerable population, and possibly break the law by misrepresenting the legal aspects of your startup (IANAL), but you also didn't see anything wrong with potentially fucking over actual women owned businesses helping underprivileged kids (which I reckon is infinitely more valuable to society than whatev…

Call it prompt engineering

No I will call it what it is — fraud.

Re: Google Cloud suspended my account for 2 years, only automated replies

#94

Earlier quoted context omitted.

If you werent willing to pay for an SLA, and they clearly werent going to offer one to you… why is it surprising if literally no promises were made in writing? Why would they intentionally lose money on your private commercial activity without even that?

> werent willing to pay for an SLA According to who? > no promises were made in writing Most big businesses won't promise anything. That doesn't make their actions reasonable. > Why would they intentionally lose money You made this up. Also if they were losing money on some feature, they could change the quota for just that feature .

Are you confused?

Clearly I was not asking for random role play on how another HN user may answer a direct question.

Re: Google Cloud suspended my account for 2 years, only automated replies

#95

Earlier quoted context omitted.

> werent willing to pay for an SLA According to who? > no promises were made in writing Most big businesses won't promise anything. That doesn't make their actions reasonable. > Why would they intentionally lose money You made this up. Also if they were losing money on some feature, they could change the quota for just that feature .

Are you confused? Clearly I was not asking for random role play on how another HN user may answer a direct question.

I'm calling out your "questions" as containing a bunch of unsupported claims about the situation on top of weird assumptions about how things have to work. It was not an answer, and your questions as written don't deserve answers.

Re: Google Cloud suspended my account for 2 years, only automated replies

#96

Earlier quoted context omitted.

Are you confused? Clearly I was not asking for random role play on how another HN user may answer a direct question.

I'm calling out your "questions" as containing a bunch of unsupported claims about the situation on top of weird assumptions about how things have to work. It was not an answer, and your questions as written don't deserve answers.

How can your opinion even outweigh anyone else’s in the first place?

From what I can see there is no possible way your opinions could have some extra weight, above and beyond the median HN user.

(And in either case, you still seem confused for trying to initially hide behind some weird pretense reply)

Re: Google Cloud suspended my account for 2 years, only automated replies

#97

Earlier quoted context omitted.

I'm calling out your "questions" as containing a bunch of unsupported claims about the situation on top of weird assumptions about how things have to work. It was not an answer, and your questions as written don't deserve answers.

How can your opinion even outweigh anyone else’s in the first place? From what I can see there is no possible way your opinions could have some extra weight, above and beyond the median HN user. (And in either case, you still seem confused for trying to initially hide behind some weird pretense reply)

> opinion

It's not an opinion-based claim. Maybe I missed something that would make me incorrect, but whether you made up details that make OP look bad is a factual matter. It's true or it isn't.

Also I said nothing about my opinion "outweighing" anyone else. Where did you get that from?

> hide behind some weird pretense

I'm sorry if it came off that way. I wasn't going for any weird pretense, and don't think most people would read the comment that way.

Re: Google Cloud suspended my account for 2 years, only automated replies

#98
post #2

I had my GCP quota algorithmically set to 0 after spending 6 months working with them to launch a startup. I went through a ton of hoops to get approval for our quota. We sent them system diagrams, code samples, financial reports, growth predictions, etc. It was months of back and forth. I'll also add that it was very annoying because they auto-reject your quota request if you don't respond to their emails within 48…

Has AWS support gone downhill in the last two years? I've worked with them in the past - as both an individual and a couple startups - I always reached a human. Issues weren't always resolved as quickly as I'd like but response times were short.

I'm hearing that support experience has been rather enshittified by AI of late.

But that's only based on a bunch of anecdata.

Re: Google Cloud suspended my account for 2 years, only automated replies

#99
Update: My account has been re-enabled this morning. Google apologized for the delay.

To clarify some questions in the comments:

This was a personal account. I normally use my university account for research. I hadn't even used up the $200 free trial, just doing some inference.

I had multiple projects for different AI Studio purposes. Google's automated system likely flagged this as an attempt to circumvent quota limits, even though I was just organizing different use cases into separate projects.

The "2 years" wasn't me ignoring it. I followed up multiple times over this period, but every attempt went nowhere - just automated replies. Eventually I got fed up and decided to post here.

I wasn't paying for support since it was just a personal account for small experiments.

Thanks everyone. The HN visibility definitely helped.

Re: Google Cloud suspended my account for 2 years, only automated replies

#100

Earlier quoted context omitted.

How can your opinion even outweigh anyone else’s in the first place? From what I can see there is no possible way your opinions could have some extra weight, above and beyond the median HN user. (And in either case, you still seem confused for trying to initially hide behind some weird pretense reply)

> opinion It's not an opinion-based claim. Maybe I missed something that would make me incorrect, but whether you made up details that make OP look bad is a factual matter. It's true or it isn't. Also I said nothing about my opinion "outweighing" anyone else. Where did you get that from? > hide behind some weird pretense I'm sorry if it came off that way. I wasn't going for any weird pretense, and don't think most pe…

> It's not an opinion-based claim.

This sentence is literally an opinion.

Take your nonsense elsewhere, it’s totally derailling the thread.

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