The fuck off contact page

One issue in web hosting companies which I see is that to get support through ticket, you need a login page and you cannot complete the login process until you sign up with a credit card

That literally annoyed me so much even on something like hetzner.

Hetzner team if you are reading this, although I love email platform, is there any way that your support stops being AI (which annoyed me) but rather you can have an discord,matrix (preferred),telegram, heck IRC or even slack for what its worth where I can message the team if I wanted a custom solution on top of hetzner etc.

Fwiw, Upcloud provided support and heard me out even if I didnt share my credit card info so massive respects to them and I am sure that my experience with hetzner has always been positive (they responded to me once on hackernews which was peak) but maybe if they are reading this (then hello!) and yea, please hetzner I hope you change your contact page to be more suitable or hear my complaints as I like hetzner a lot too

Personally, I am starting to value contact support which I thought didn't matter a lot nowadays. It doesn't matter if its cheap or not but rather if I can talk to their team once about any product and see if I can match their terms of service and similar basically or other issues in general too.

Also Hetzner, another point, I would love to be able to write articles for you and get the 50$ (I will read it again to see if I can "write" according to the conditions but yea) and similar but once again I need a hetzner account which required credit card/debit card validation.

I doubt that anyone saw your resume, let alone glanced at it. It's more likely that your resume didn't make it past their applicant filter for some reason.

There is an ATS (applicant tracking system) that companies use, it rhymes with 'trash be', and I always get auto-reject emails within a day when applying to positions managed through their system. A while back I submitted a request for them to send me a copy of the private information they had on me. What they sent back was far, far off from anything on my resume, so I had them delete it.

Based on that, I have zero confidence that any application on that system is accurately represented. I expect other ATS' are similar.

Sometimes I take it as a challenge to find the real contact and talk to a real human in support. When I do that I feel like I completed the final level on Wolfenstein game.

As always, I was writing a comment to another comment and thought that it might be relevant to create a new (top?) comment itself too (sorry if its "plagiarism")

But basically one other type of such contact pages are when a company has such a contact page + it only works for customers who have logged in and they can only login entirely if they give their credit/debit card info.

I found it to be the case for hetzner,contabo basically. OVH had a discord server which I could join to ask some basic inqueries/support, I never understand the companies which do not have any such things like discord,telegram etc.

In an ideal world I would want them to run matrix or open source but even if they are on discord, it can be light years ahead of the contact page they have right now which I simply don't understand.

I wish to be more anonymous with my credit/debit card info, I recently went into nerding about vps providers basically and signing up via crypto for all its hate was something I enjoyed. (Funny how I linked my previous crypto comments to this contact page idea)

I think ignorance can play a deal in it. I don't think all companies do it out of malice as the article points out, some do it by ignorance. So in a way, Kudos for raising awareness about it.

The worst of all worlds is when something arguably part of the core web experience doesn't have it

Here's your Facebook page to talk to all of your friends. Oh, you got banned? TOO BAD