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Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

dcurt.is

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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#91

Post by Zak »

SoftTalker wrote: post #85
Zak wrote: post #63

Earlier quoted context omitted.

I'd expect a charge to my credit card, or a bill. If I didn't pay the bill, I'd expect another bill and a late fee. Eventually, I'd expect the debt to be transferred to a collection agency which would harass me about it for years and report my nonpayment to credit bureaus. If it was a large enough debt and I ignored all of that for long enough, I might expect to get sued. I would not expect to get locked out of my cl…

Try not paying the rent on a storage unit. After a month or so, you'll find a new lock on the door. Go long enough without settling up (read the lease), and they will sell off the contents.

Sure, and skipping too many car payments gets your car repossessed, skipping too many mortgage payments leads to foreclosure, etc....

Those are serious consequences, but they're localized to the specific thing or service at issue. You don't lose access to your car because you fail to pay rent on your storage unit. Your house doesn't get foreclosed because your car gets repossessed.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#92

Post by josephcsible »

SoftTalker wrote: post #85
Zak wrote: post #63

Earlier quoted context omitted.

I'd expect a charge to my credit card, or a bill. If I didn't pay the bill, I'd expect another bill and a late fee. Eventually, I'd expect the debt to be transferred to a collection agency which would harass me about it for years and report my nonpayment to credit bureaus. If it was a large enough debt and I ignored all of that for long enough, I might expect to get sued. I would not expect to get locked out of my cl…

Try not paying the rent on a storage unit. After a month or so, you'll find a new lock on the door. Go long enough without settling up (read the lease), and they will sell off the contents.

But they can't lock you out of your house, or sell off the contents of your house that were at one point in your storage unit, just because you stopped paying the rent for your storage unit.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#93

Post by homefree »

kennywinker wrote: post #46
qcic wrote: post #15

Earlier quoted context omitted.

I don’t see how that happened in this case. They were able to talk to someone and get it fixed.

The blog post was written NINE days after their first contact with apple support. "They were able to talk to someone and get it fixed" yes, after at least nine days of being locked out. This was all triggered by being 15 days late on a payment, because APPLE screwed up and didn't send a trade-in kit. If you're ok with being treated that way, that's fine - I'm not.

Based on this post, I doubt Apple failed to send a trade in kit.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#94

Post by josephcsible »

jjtheblunt wrote: post #2

tldr : confused, the user decided to go read overlooked emails, and ... > As it turns out, my bank account number changed in January, causing Apple Card autopay to fail. Then the Apple Store made a charge on the card. Less than fifteen days after that, my App Store, iCloud, Apple Music, and Apple ID accounts had all been disabled by Apple Card.

If you fail to pay a company for a new thing, their self-help recourse should be limited to taking back/disabling the new thing, not all of the old things that you've previously bought from them and paid for. If they want more than that, they should have to go through the courts like any other kind of debt collection would.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#95

Post by [deleted] »

JumpCrisscross wrote: post #73
benoau wrote: post #64

Earlier quoted context omitted.

Google generates nearly $200 billion a year in ad revenue off those users so I don't think depicting them as a charity is accurate.

> don't think depicting them as a charity is accurate They’re not a charity. But they also don’t owe their users for what’s tendered for free. Where I’d agree with OP is in requiring extensive CS for paying users.

[deleted]

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#96

Post by swat535 »

JumpCrisscross wrote: post #73
benoau wrote: post #64

Earlier quoted context omitted.

Google generates nearly $200 billion a year in ad revenue off those users so I don't think depicting them as a charity is accurate.

> don't think depicting them as a charity is accurate They’re not a charity. But they also don’t owe their users for what’s tendered for free. Where I’d agree with OP is in requiring extensive CS for paying users.

> They’re not a charity. But they also don’t owe their users for what’s tendered for free.

It's not for free, why do you keep repeating this line? Google isn't offering charitable good and services to people.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#97

Post by bastawhiz »

josephcsible wrote: post #81
bastawhiz wrote: post #76

Earlier quoted context omitted.

They didn't disable his phone, they disabled the services that ran on their servers. Should you still get updates and navigation in both of your cars if you effectively steal the car? I can't think of a case where that would be reasonable. Moreover, cars are much more easily repossessed than phones and laptops.

> They didn't disable his phone, they disabled the services that ran on their servers. Should you still get updates and navigation in both of your cars if you effectively steal the car? I can't think of a case where that would be reasonable. Society has decided that defaulting on a car loan is not equivalent to stealing a car. This is why you can still go to jail for the latter even though debtor's prisons were aboli…

[flagged]

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#98

Post by cowboylowrez »

blindriver wrote: post #59

There needs to be a better way to deal with trillion dollar companies that have the power to remove essential parts of your life based on bugs or incompetent processes. Companies like Apple. Microsoft, Google, Meta, et al. have the money to spend on better customer support, but they don't because they have a monopoly. They know they can do whatever they want and there's nothing we can do. But even worse, they have ab…

I can understand the problem from the viewpoint of the big companies. How do you provide personalized support to such a huge customer base? The solution of course is to charge for it! Say for instance, I got kicked of of "ogle", but its critical to all my billing etc because of email. Its free email, there are going to be cases when you get locked out (happened to me before with another email provider, THEY got hacked so locked ME out haha, only sentimental things were lost thankfully).

But what about a $100 recovery fee? Then the problem becomes "how do you prove its your account"? There's a wide variety of jurisdictions and id mechanisms, can "ogle" manage all that? I don't know, I'm not close to even talking about "faang" or whatever let alone work at one. So many transactions happen nowadays with these systems that are long strings of rube goldberg machines helped by "AI" that is actually not that intelligent. Is it financially possible to even run these megacorps without the ability to discard problem "customers"? Can you build customer support processes and staff at this sort of scale? Even setting up new billing for what was previously a free account seems sort of daunting.

I guess I'm saying that I'm not so sure that these megacorps "have the money to spend on better customer support," except in the apple case, their customer base is so "unfree" and high margin that I don't understand why they would have a problem, even if repairing an account required a fee for some sort of id verification which seems to be the crucial thing here. They are obviously well positioned with their per customer costs and apple id stuff.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#99

Post by josephcsible »

bastawhiz wrote: post #97
josephcsible wrote: post #81

Earlier quoted context omitted.

> They didn't disable his phone, they disabled the services that ran on their servers. Should you still get updates and navigation in both of your cars if you effectively steal the car? I can't think of a case where that would be reasonable. Society has decided that defaulting on a car loan is not equivalent to stealing a car. This is why you can still go to jail for the latter even though debtor's prisons were aboli…

[flagged]

> services he expects Apple to provide after he doesn't pay them for their hardware

The problem is that Apple didn't just disable these services on the device he didn't pay for. They disabled them even on the devices he did pay for.

> Should your Corolla's cloud based gps routing stop working when you break your contract with Toyota over your Camry? Arguably yes. The car didn't default on the loan, you did. You broke your contract, why would you expect the other party to continue allowing you to be their customer?

Because the contract says what happens if you default, and that isn't one of the things it says.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#100

Post by SoftTalker »

Zak wrote: post #91
SoftTalker wrote: post #85

Earlier quoted context omitted.

Try not paying the rent on a storage unit. After a month or so, you'll find a new lock on the door. Go long enough without settling up (read the lease), and they will sell off the contents.

Sure, and skipping too many car payments gets your car repossessed, skipping too many mortgage payments leads to foreclosure, etc.... Those are serious consequences, but they're localized to the specific thing or service at issue. You don't lose access to your car because you fail to pay rent on your storage unit. Your house doesn't get foreclosed because your car gets repossessed.

If you financed them all on the same loan ( not likely but…) they would.
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