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"Hetzner decided to cancel our account and terminate all servers"

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Re: "Hetzner decided to cancel our account and terminate all servers"

#91

Post by SuperShibe »

JohnBooty wrote: post #88
SamWhited wrote: post #51

Earlier quoted context omitted.

"hosting content going against their ToC or similar" Or hosting content that Hetzner misclassified as against their ToC. Or that they decided was because of a string in a random file name. Or, in one Mastodon instances case recently, because Hetzner saw that users could upload their own images and decided that was risky (nevermind that this is common and they have moderation and a strategy for if someone tries to hos…

Or, in one Mastodon instances case recently, because Hetzner saw that users could upload their own images Wait, what? Yikes. I'm planning a project like that. Do you have a link to more information?

https://woem.men/notes/9r86xd69cu89052m

Also shoutout to Cloudflare for showing off what a diverse company they are in this one /s

Re: "Hetzner decided to cancel our account and terminate all servers"

#92

Post by danjac »

SamWhited wrote: post #47
aurareturn wrote: post #4

Hang on, Hetzner literally deleted all their data without warning? That’s actually insane and business killing. Both for Hetzner’s reputation and potentially for their customer.

This happens literally all the time with Hetzner, I can't tell you how many times I've heard some variation of this story (or seen it here on HN), but they're cheap, and most people aren't going to find the people complaining online about it even if they do actually try to find out more about the company, so I'm afraid it hasn't hurt them much.

They are great for throwaway hobbyist side projects where you don't want to worry about AWS billing horror stories or more expensive offerings like Digital Ocean or Linode.

I would not recommend them for a serious, money-on-the-table business.

Re: "Hetzner decided to cancel our account and terminate all servers"

#93

Post by 9cb14c1ec0 »

lakomen wrote: post #79
9cb14c1ec0 wrote: post #28

I can't stress how important it is to own your own hardware and colocate. Also, if you are paying for a dedicated server, you can often save money by moving to colocation.

Colo is a lot more expensive than some dedi or VM somewhere. Can you provide me with a 12 core 32gb ecc 2TB ssd for 33eur/m? I doubt it.

You have to compare the actually performance of the dedi or VM. Cheap dedis and VMs are usually old, cheap hardware with relatively bad performance. I'm running a 20 core, 96 GB ram, 8TB colocated server for $55/month.

Re: "Hetzner decided to cancel our account and terminate all servers"

#94

Post by jkaplowitz »

mike_hearn wrote: post #74
jeltz wrote: post #53

Earlier quoted context omitted.

Which EU regulation? I don't know of any relevant to this. Only American law.

It's German not EU level, the NetzDG act has a 24 hour turnaround time for taking down content that is "clearly" illegal: https://en.wikipedia.org/wiki/Network_Enforcement_Act Unfortunately the act is designed to block vague categories like "hate speech" and "misinformation" and has huge fines attached, so it's designed to ensure that very trigger-happy enforcement is the only workable strategy. It was written to wha…

At least when they try to comply with NetzDG they should also try to store the deleted data for 10 weeks as per the law. That clearly didn’t happen in OP’s case, so it was either Hetzner failing to retain as required or not a NetzDG situation at all.

Re: "Hetzner decided to cancel our account and terminate all servers"

#95

Post by nithril »

wenbin wrote: post #21

hetzner is cheap, but cheap often has hidden costs / risks. aws, azure, and gcp aren’t cheap , but they offer better stability—both technically and operationally.

aws, azure and gcp aren't cheap for sure, but for sure they are doing a lot of money

Re: "Hetzner decided to cancel our account and terminate all servers"

#96

Post by Havoc »

They do normally send out termination mails. You can see an example of one here (note the full month notice)

https://lowendspirit.com/discussion/comment/191966#Comment_1...

Would definitely be good to hear hetzners side of the story because all the cases I’ve seen thus far turned out to be a case of initial telling being understandably upset but leaving out crucial details.

They definitely are trigger happy with telling customers to find someone else & generally don’t elaborate on why

Re: "Hetzner decided to cancel our account and terminate all servers"

#97

Post by Tomte »

mike_hearn wrote: post #74
jeltz wrote: post #53

Earlier quoted context omitted.

Which EU regulation? I don't know of any relevant to this. Only American law.

It's German not EU level, the NetzDG act has a 24 hour turnaround time for taking down content that is "clearly" illegal: https://en.wikipedia.org/wiki/Network_Enforcement_Act Unfortunately the act is designed to block vague categories like "hate speech" and "misinformation" and has huge fines attached, so it's designed to ensure that very trigger-happy enforcement is the only workable strategy. It was written to wha…

The NetzDG only applies to platforms, and only to ones above 2 million users.

Re: "Hetzner decided to cancel our account and terminate all servers"

#98

Post by Redoubts »

SuperShibe wrote: post #91
JohnBooty wrote: post #88

Earlier quoted context omitted.

Or, in one Mastodon instances case recently, because Hetzner saw that users could upload their own images Wait, what? Yikes. I'm planning a project like that. Do you have a link to more information?

https://woem.men/notes/9r86xd69cu89052m Also shoutout to Cloudflare for showing off what a diverse company they are in this one /s

https://woem.men/notes/9r5bwnci8x2204it

“Actually, they’re 1000 years old”

Re: "Hetzner decided to cancel our account and terminate all servers"

#99

Post by Havoc »

indigo945 wrote: post #68
rvz wrote: post #35

Unsuprising. The crypto validators in the past were the canaries in the coal mine for Hetzner and almost no-one cared when they were cancelled off of Hetzner. Now they terminated your servers and the same has happened to them. After all, Hetzner is now priotizing shareholder value and is removing smaller customers wasting their compute resources.

How do smaller customers "waste" Hetzner's compute resources? If anything, from Hetzner's point of view, smaller customers make more efficient use of those resources than bigger customers do -- because they pay more money for the same service!

[not OP]

Crypto validators can be quite noisy neighbours which is a problem on fair use VPS

Dont think it relates to small or not

Re: "Hetzner decided to cancel our account and terminate all servers"

#100

Post by nchmy »

jumperabg wrote: post #6
BillLumbergh wrote: post #2

Been seeing a lot of negative posts surrounding experiences with Hetzner of late. Definitely facing issues and losing reputation.

When you ride the cloud/ai hype wave you end up with making fast and not very healthy decisions. Same things happen with other providers so whatever is your choice you must have disaster recovery and replication in place. If you wanna go cheap just make some s3 backups on R2, BackBlaze, Wasabi.

Or Hetzner Object Storage! Was released last week and, as you'd expect, cheaper than all of the above (though r2 would be cheapest if you need a lot of bandwidth, since it's free with them)
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