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> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
Ah yes... superiority complex?
> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
I’m not sure if this could be considered “peak”. The ratio of waiting staff to customers is an obvious bottleneck. This inefficiency is simply accepted and not even really thought about, it’s just the way things are. But one thing I can say for this tech is it fixed it and the difference is noticeable.
The experience is as, if not more, important than the result for most things. Leave that for assembly lines (and even that is debatable)
If you want peak efficiency order caffeine powder from Amazon and snort it, it's going to be much cheaper and much more efficient than going to a coffee shop
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Is it a vulnerability when it is obvious the company do not care about security?
Yes. Because who at the "company" does even know about this? Maybe just some coder who wrote it. But the legally liable CEO? Maybe not.
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> The coup de grace is I don't even get a discount for the degraded service. It's like self-service checkouts: the store gets to save on stuff and get their customers do the store's work instead, and we don't even get a discount for that free labor and more time spent in checkout and degraded experience.
Eh? Eating in a self service is normally cheaper.
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I’m not sure if this could be considered “peak”. The ratio of waiting staff to customers is an obvious bottleneck. This inefficiency is simply accepted and not even really thought about, it’s just the way things are. But one thing I can say for this tech is it fixed it and the difference is noticeable.
Life isn't about peak efficiency The experience is as, if not more, important than the result for most things. Leave that for assembly lines (and even that is debatable) If you want peak efficiency order caffeine powder from Amazon and snort it, it's going to be much cheaper and much more efficient than going to a coffee shop
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inefficiency? It's part of the experience. I'm not in a restaurant or café to drink as fast as possible. I'm there to socialize as well. Waiting a bit is not a bottleneck, but a feature. (If I wanted speed, I'd take the drive-through).
Ok cool that it works for you, but many don't have the time and patience to wait for the waitresses. Especially when I'm with kids I just love to go to these places where I can just directly order stuff to the table using my mobile. The extra stress of waving and communicating to the waiter is gone.
Might as well stay at home if that's a struggle
Earlier quoted context omitted.
I’m not sure if this could be considered “peak”. The ratio of waiting staff to customers is an obvious bottleneck. This inefficiency is simply accepted and not even really thought about, it’s just the way things are. But one thing I can say for this tech is it fixed it and the difference is noticeable.
few comments - you are ordering food and drinks, speed is not essentials, if you're in a hurry you don't sit down in a diner/restaurant - you assume that everything on the menu is perfectly clear, but what exactly is that thing with the mysterious name? (for example peri peri fries means nothing to me) you can ask to a person, not to a PDF - you really want X but you have food allergies or some other dietary restrict…
Honestly if I received poor/slow service and management came back with this I'd be pretty upset. Especially given a large number of places have an explicit service charge or there is a cultural expectation that this should be paid extra for.
You're either trying to solve the problem of service or you're not, it's binary.
> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
Many people like being able to see what they are ordering. I've seen people order by pointing to pictures on Yelp instead of using the paper menu. Online menus with pictures of every dish are desired by plenty of customers.
I'd expect my waiter to look rather puzzled if I asked for a picture of my food, and also perhaps be politely remined that I am not in a fast food outlet.