Earlier quoted context omitted.
I am fascinated by how complex JIRA is. We evaluated it in 2008. It seemed fine enough. Looking at it 16 years later, and… what is this nonsense? It’s so customizable that it’s loaded with footguns.
I had some thoughts on Jira: https://honeypot.net/2021/10/01/jira-is-a.html TL;DR it's so completely customizable that it's more like a DIY project management toolkit. Pivotal and Linear have/had a more opinionated approach: "here's how you manage projects. Good luck and have fun!" Jira almost seems to push otherwise rational people to build the most baroque processes imaginable.
PM's gotta justify their jobs somehow.