91–100 of 158 posts
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
The real desire here is to get it to promise a lifetime of free service. edit: arguing that the chatbot is a separate legal entity is a wild claim. It would imply to me that air canada could sue the ai company for damages if it makes bad promises; not that air canada is excused from paying the customer.
I bet they already have policies in place for this - while how they apply to AI may be different, they shouldn't let this slide.
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
If that is such a perfect way to avoid getting sued, why don't they put that on every page of their website and train all of their customer service staff to say that when they talk to customers?
> "Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives—including a chatbot," Rivers wrote. "It does not explain why it believes that is the case" or "why the webpage titled 'Bereavement travel' was inherently more trustworthy than its chatbot." This is very reasonable-- AI or not, companies can't expect consumers to know which parts of their digital e…
I hope there can be some reasonable middle ground. I think in this case it's good the woman got her money. But Air Canada, presumably scared of what the next case might cost them decided to turn the chat bot off entirely. I think that's a bit unfortunate. I don't know what the solution looks like. Maybe some combination of courts only upholding "reasonable" claims by AI. And then insurance to cover the gaps?
I struggle to comprehend how it's "unfortunate" that they turned off the customer support bot that lied to people.
Would a company be liable to uphold its promises if a rogue human customer service agent promised something ridiculous such as 1 million dollars worth of free flights?
Earlier quoted context omitted.
I once ordered a gift for my father for christmass. The order page indicated that it would arrive on time. When it didn't arrive, I requested a refund. They then pointed to their FAQ page where they said that orders during the holidays would incur extra processing time, and refused the refund. I wrote back that unless they issused a refund, I would issue a charge back. You don't get to present the customer with one t…
This actually sounds like an interesting case to me because the details make a huge legal difference in my mind. (But IANAL, maybe I'm entirely off base here.) E.g., did they tell you the shipping date after you placed the order, or before? If it was afterward, then it can't have invalidated the contract... you agreed to it without knowing when it would ship. If they told you before, then was it before they knew your…
> Sellers have to ship your order within the time they (or their ads) say. That goes whether they say “2-Day Shipping” or “In Stock & Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order.
from the FTC https://consumer.ftc.gov/articles/what-do-if-youre-billed-th...
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
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Earlier quoted context omitted.
The motorola android I have has phone recording in the stock phonecall app, so I just use that.
Nothing like that on the Samsungs I've owned. Next phone will be a Pixel, so we'll see.
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
OR they could just honor what the chatbot said and forget the legal battle. The chatbot's error cost them what, $200? And it probably replaced at $100000/year employee?