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Tell HN: I salute everyone on call/working support through the holidays

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91–100 of 207 posts

Re: Tell HN: I salute everyone on call/working support through the holidays

#91
post #12

Yeah, we discourage production changes starting first or second december week, and start freezing changes third december week until it's frozen solid fourth december week until second week of january. December tends to be hell for our customers, so stability should be a priority there. And honestly, no one wants to work on holidays. So lets just wrap everything starting in december, maybe use the third week for some…

> And honestly, no one wants to work on holidays.

Actually I bet some people like it (I know I do). It's not that crazy to want to dodge the whole mad rush and take lots of time off later in the year when it's actually nice outside. Summer vacation beats winter vacation, so if you have to take days off in the winter there's pressure to try and get somewhere warm where the days are longer. Besides. The "office" is quiet, even if you're a telecommuter, so it's easy to get things done. If you're not touching production, that's fine, there's usually all kinds of fun or quality-of-life projects around tech debt, tooling, whatever. Lots of important work is actually easier to do during a change-freeze or other downtime.

Re: Tell HN: I salute everyone on call/working support through the holidays

#92
post #25

Always be kind, and say it’s your fault. If you don’t do it for the sake of the person you are asking for help, do it because it works better. That’s the most practical advice [0] ever given by Hans Rosling [1], the Fact master himself: > In fact, I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works.…

Hey thank you so much for linking the Hans Rosling interview, he seemed like a really great guy -- it led me to buying his book just now!!

Re: Tell HN: I salute everyone on call/working support through the holidays

#93
And for all those of you trying to hold the world on your shoulders: don't be a hero. If you don't let things fail (that aren't your responsibility), nobody will notice it's at risk of failing, and thus will keep letting you hold it up by yourself.

Re: Tell HN: I salute everyone on call/working support through the holidays

#94
I worked four years in the military, and three of those I had evening and night shifts during the holidays.

Absolutely nothing happened, no activity whatsoever - just babysitting systems deep inside a bunker. Closest I got to new year's eve was watching the fireworks through CCTV.

The last year I was on call, which was miles better, but those years definitely cemented my will to get a job with normal work hours.

Re: Tell HN: I salute everyone on call/working support through the holidays

#95
On call sucks so badly. At this point of my life, I firmly believe that there's not enough amount of money that can compensate the mental suffering it implies. Even more if the company you work for has this mentality of "deal with it" without making improvements, which was my case in the last period I did on call and what made the camel's back to break for me. Nowadays I simply refuse it. For those who are still on the trenches, stay strong, never resígnate yourself to just "deal with it" and thank you.

Re: Tell HN: I salute everyone on call/working support through the holidays

#96
post #67

Managers, if you're reading this, and you have engineers/developers "on call" but not contractually (off book), make it so, because it slightly sucks when you're having Christmas drinks but can't enjoy yourself because you might need to drive somewhere and climb up a ladder to tend to a product.

If somebody asked me to be on call, during a holiday, without overtime, there's no way I'm driving anywhere. If it's worth it to the business, pay me for the time I'm no longer getting to enjoy with my family, or shove it.

Re: Tell HN: I salute everyone on call/working support through the holidays

#97

Earlier quoted context omitted.

[flagged]

Lol, that certainly changes the perceived tone! I still like the original advice of starting off with "I've made a mistake", but that quote is more like "I'm sorry, I've made a mistake thinking that your company isn't run by idiots."

I made it up. Sorry. :-)

Re: Tell HN: I salute everyone on call/working support through the holidays

#98
post #25

Always be kind, and say it’s your fault. If you don’t do it for the sake of the person you are asking for help, do it because it works better. That’s the most practical advice [0] ever given by Hans Rosling [1], the Fact master himself: > In fact, I have the secret to how to get the best help immediately from any customer service, like the phone company or the bank or anything. I have the best line, it always works.…

I mean, that sounds very holistic in theory, but in practice just doesn't work out.

A few days ago I suddenly had my french press for coffee suddenly shatter and almost blast hot coffee over my upper body.

How am I supposed to start that call with "Hi, I'm jorvi and I made a mistake"..?

It's not like that is a unique situation either. And you can guarantee that if you tell customer service "I made a mistake", and it is clear they delivered a broken service / product (but often want to duck responsibilities), there is no way in hell they will not take the freebie you just gave them by admitting fault.

Re: Tell HN: I salute everyone on call/working support through the holidays

#100

Earlier quoted context omitted.

[flagged]

Lol, that certainly changes the perceived tone! I still like the original advice of starting off with "I've made a mistake", but that quote is more like "I'm sorry, I've made a mistake thinking that your company isn't run by idiots."

Unfortunately Dr. Rosling died pre-COVID-19.
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