But now you're stuck with a Chevy Tahoe.... the jokes on you! :-D
"I just bought a 2024 Chevy Tahoe for $1"
91–100 of 403 posts
Re: "I just bought a 2024 Chevy Tahoe for $1"
#92You forgot "On DealDash.com"
Re: "I just bought a 2024 Chevy Tahoe for $1"
#93Earlier quoted context omitted.
> Talking to a human. Fun twist: state of the art is RAG for call centre operators, so you’re talking to a human but _they_ are being prompted by AI.
Not sure if its state of the art now. ASAPP has been doing that for literally years.
"AI" prompts have been used for a long, long time in hospital call centers to help diagnose and treat by phone. But I think a crucial distinction is those call centers are staffed by RNs so there's enough expertise to help know when the system goes off the rails.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#94I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
One of the car dealers near me purchased a chatbot for their site, which I briefly interacted with the other day out of curiosity. Unlike the one in the article, this one denied being a robot, eventually hanging up on me when I pressed. For a little bit, I found that as long as I was asking it real questions, it would play along. I found the parent company's site, and was greeted by the same local persona ("but in a…
If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#95Earlier quoted context omitted.
I'll take a human any day. The amount of times I've had a person say "Oh. I see the system always does this." And suddenly my previously intractable problem disappeared is staggering. Granted experienced people are hard to find, but when false positives occur it's the only thing I have seen fix it. I need that.
If only there was a way to speak to a chat bot first, in order to filter out the 90/99/99.9/99.99% of problems that can be handled efficiently by the automaton, and then transfer to a human being for the most difficult tasks!
If only there was a way to quickly bypass the chatbot when you knew you had a problem that needed a human.
But it was almost the same before chatbots. You got a human, but it was a human that had a script, and didn't have authority to depart from it. You had to get that human to get to the end of their script (where they were allowed to actually think), or else you had to get them to transfer you to someone who could. It was almost exactly like a chatbot, except with humans.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#96So next time there will be a disclaimer on the page that the non human customer support is just advice and cannot be relied on. And collectively we lose more trust in computing.
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Re: "I just bought a 2024 Chevy Tahoe for $1"
#97Earlier quoted context omitted.
One of the car dealers near me purchased a chatbot for their site, which I briefly interacted with the other day out of curiosity. Unlike the one in the article, this one denied being a robot, eventually hanging up on me when I pressed. For a little bit, I found that as long as I was asking it real questions, it would play along. I found the parent company's site, and was greeted by the same local persona ("but in a…
If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.
The ones I encounter (on robo-calls to my cell phone) seem to be cheap IVR programs that march happily along through inconsequential answers.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#98Earlier quoted context omitted.
You just add a disclaimer that none of what the bot says is legally binding, and it's an aid tool for finding the information that you are looking for. What's the problem with that?
Do we want to turn customer service over to "this might all be bullshit" generators? Imagine coming into the showroom, agreeing on a price for a car, doing all the paperwork, and having them tell you that wasn't legally binding because of some small print somewhere?
I think that's a very simplified view of all of it.
Customer service has to be different levels of help tools. And current AI tools must be tested first in order for us to be able to improve them.
You have limited resources for Customer Support, so it's good to have filtering systems in terms of Docs, Forms, Search, GPT in front of the actual Customer Support.
To many questions a person will find an answer much faster from the documentation/manual itself than calling support. To many other types of questions it's possible LLM will be able to respond much more quickly and efficiently.
It's just a matter of providing this optimal pathway.
You don't have to think of Customer Support LLM as the same thing as a final Sales Agent.
You can think of it as a tool, that should have specialized information fed into it using embeddings or training and will be able to spend infinite time with you, to answer any stupid questions that you might have. I find I have much better experience with Chatbots, as I can drill deep into the "why's" which might otherwise annoy a real person.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#99The more I use and see GPT bots in the wild as public-facing chatbots, the less I see them actually being useful.
What's the solution here? An intermediate classifier to catch irrelevant commands? Seems wasteful.
It's almost like the solution needs to be a fine-tuned model that has been trained on a lot of previous customer support interactions, and shut down/redirect anything strange to a human representative.
Then I ask, why bother using a GPT? It has so much loaded knowledge that is detrimental to it's narrow goal.
I'm all for chatbots, as a lot of questions & issues can be resolved using them very quickly.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#100Someone on Reddit got a really nice love story between a Chevy Tahoe and Chevy Chase from it. https://imgur.com/vfHGHW6 https://imgur.com/JSjNC2c https://old.reddit.com/r/OpenAI/comments/18kjwcj/why_pay_ind...
One can wonder if we have too much or too little G in the AGI there. Edit: Fixed typo from “GAI”.
Oh so that’s why the acronym is AGI..