Earlier quoted context omitted.
You got an unsatisfactory reply to a support ticket. What's the realistic alternative with other software vendors of $20-50 products? IMO, the most common is not "a satisfactory reply" but rather "no [edit to add: human-generated] reply".
Responses like yours are always so strange to me. Perhaps I misunderstood your response but it feels very much like a defense of the status quo. As if the PC was expecting too much to get support for software they paid for and that their raising of the issue in the comment was unwarranted. How do things ever get better if everyone just accepts everything that ever happens without complaint?
I don't think this post is about making things better, it's about making money quickly.