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New images and video confirm Austin-made Tesla model Y has cracked front casting

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Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#91

Post by rsynnott »

ta988 wrote: post #80
rsynnott wrote: post #67

Earlier quoted context omitted.

> I own two Teslas and their service is horrible. Genuinely curious; why did you buy the second one? I might possibly be slightly over-vindictive with brands, but once a brand fails me I’m very reluctant to buy something else from them (a Samsung TV with some silly quality control and firmware issues was enough to make me swear off Samsung, and the Nexus 7 (original one; the one that tended to degrade after about a y…

I didn't know the Nexus 7 had issues I had mine for almost 10y and just gave it away to someone it is still working and the battery too (albeit not really long anymore).

For some users the storage became _extremely_ slow over time. Not sure did anyone ever really figure out what was going on.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#92

Post by dragonwriter »

flutas wrote: post #45
piva00 wrote: post #30

Earlier quoted context omitted.

The article says: > NK denied his car was ever involved in any collisions. And given that the owner took it to an official service center to check the issue I believe the service center would have detected if it was the result of a collision instead of: > The manager of the service center said multiple times that 'the car is safe to drive' and that he had been assured by 'engineers' that it is 'safe.' However, he wil…

IMO (and I'm not a materials engineer) my first thought was the car got ramped off a railroad track or something and landed hard, which basically took any stress in the materials that were already there and caused them to essentially "bubble up" in the form of visible cracking. Something like that most likely wouldn't be logged as a collision, but I think there would be other signs of that... Of course we're basicall…

> Of course we're basically getting the best angle of one side of the story and none from the other side in the article.

Well, we can understand why we don’t have more of Tesla’s side of the story since what we do have is their written instructions not to put any technical feedback in writing.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#93

Post by nimajneb »

Cthulhu_ wrote: post #86
drewg123 wrote: post #64

Sounds like not much has changed since 2015. A good friend ordered a new Model S in 2015. It arrived with a "squeak" that turned out to be due to missing welds in structural components of the chassis. They wanted him to sign an NDA to get a replacement vehicle (which he refused to do, both on principle, and because he'd talked to friends about it already). So he was forced to keep his vehicle, which was then repaired…

Who's to stop the victim from recording evidence, accepting the replacement car, and submitting said evidence anonymously to the media and / or consumer protection and / or the car safety institutions? Are NDAs like that actually enforceable?

My bet is that becomes a scenerio where the party with the most money for lawyers wins. If it was me, I would have almost no money for lawyers.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#94

Post by gabereiser »

Cthulhu_ wrote: post #86
drewg123 wrote: post #64

Sounds like not much has changed since 2015. A good friend ordered a new Model S in 2015. It arrived with a "squeak" that turned out to be due to missing welds in structural components of the chassis. They wanted him to sign an NDA to get a replacement vehicle (which he refused to do, both on principle, and because he'd talked to friends about it already). So he was forced to keep his vehicle, which was then repaired…

Who's to stop the victim from recording evidence, accepting the replacement car, and submitting said evidence anonymously to the media and / or consumer protection and / or the car safety institutions? Are NDAs like that actually enforceable?

This is exactly why NDA's are enforceable. If you sign one, you can not break it without risking litigation. In Tesla's case, they totally would. You can't share any information that is called out in the NDA. This would probably include video, recordings, messages, media, any and all online posts referring to the incident and future discussions of the incident. Whatever is specifically called out in the NDA as far as terms, timeframe, etc. There are some NDA's that are for life.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#95

Post by thedougd »

ta988 wrote: post #80
rsynnott wrote: post #67

Earlier quoted context omitted.

> I own two Teslas and their service is horrible. Genuinely curious; why did you buy the second one? I might possibly be slightly over-vindictive with brands, but once a brand fails me I’m very reluctant to buy something else from them (a Samsung TV with some silly quality control and firmware issues was enough to make me swear off Samsung, and the Nexus 7 (original one; the one that tended to degrade after about a y…

I didn't know the Nexus 7 had issues I had mine for almost 10y and just gave it away to someone it is still working and the battery too (albeit not really long anymore).

It used some eMMC storage that would massively slow down as it filled.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#96

Post by chroma »

ImPostingOnHN wrote: post #68
cypress66 wrote: post #37

Earlier quoted context omitted.

Has the owner provided any proof of such interaction at the service center, other than his words? A simple video of the whole car would cast all doubts away.

tesla is free to release their correspondence with him, provided they don't have a sketchy company policy to avoid communicating about such matters in retainable form > The Tesla Files episode revealed that the BEV maker instructs its technicians always to provide feedback orally. Internal documents obtained by Handelsblatt stated: "Do not copy the report below into an email, text message, or leave it in a voicemail…

Anyone who owns a Tesla knows that isn’t true. The Tesla app lets you see all kinds of history related to any service requests. I can see plenty of feedback in text form, including cancelled appointments because the service center couldn’t fix my car. (I had to take it to a body shop.)

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#97

Post by jejeyyy77 »

peeters wrote: post #41
kramerger wrote: post #17

Earlier quoted context omitted.

"Do this only orally" is always to hide evidence from a future court discovery. I don't think Tesla would do this unless management consider it very serious.

That kind of policy should mean that in any court case where a customer's version of events/conversations differs from Tesla's, the customer is assumed to be telling the truth until definitely proven otherwise. The legal liability of this policy should be so great that no sane company would have this policy over just creating a paper trail in the first place.

lol, thats not how it works at all.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#98

Post by ImPostingOnHN »

chroma wrote: post #96
ImPostingOnHN wrote: post #68

Earlier quoted context omitted.

tesla is free to release their correspondence with him, provided they don't have a sketchy company policy to avoid communicating about such matters in retainable form > The Tesla Files episode revealed that the BEV maker instructs its technicians always to provide feedback orally. Internal documents obtained by Handelsblatt stated: "Do not copy the report below into an email, text message, or leave it in a voicemail…

Anyone who owns a Tesla knows that isn’t true. The Tesla app lets you see all kinds of history related to any service requests. I can see plenty of feedback in text form, including cancelled appointments because the service center couldn’t fix my car. (I had to take it to a body shop.)

it clearly is true, as someone who has not yet read the article can find out by reading it

doing so might clear up your misunderstanding which is currently leading you to believe there's some sort of conflict between the quote provided and your personal experience

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#99

Post by zyberzero »

checkyoursudo wrote: post #55
IshKebab wrote: post #32

Earlier quoted context omitted.

Do it anyway. You can always not use the recording if the penalty for recording is going to be more than the benefit it gives you (unlikely).

Be careful of your jurisdiction. In some places, the act itself of secret recording can be a criminal offence. In that case, you will want to include the possibility of prison in your cost-benefit analysis. E.g., Germany: StGB 201 § 201 Verletzung der Vertraulichkeit des Wortes https://www.gesetze-im-internet.de/stgb/__201.html In some places, secret recordings are useless as evidence (e.g., two-party consent states…

It's legal in Sweden to record secretly as long as you are one of the parties in the recording.

Re: New images and video confirm Austin-made Tesla model Y has cracked front casting

#100

Post by surfaceofthesun »

sixothree wrote: post #84
adionionio wrote: post #28

Earlier quoted context omitted.

If it is legal where you live, you might want to get in the habit of secretly recording business dealings. I always have a recorder in my pocket when dealing with more than a few hundred dollars.

Is it true that if a business states that “calls may be recorded” then no matter where you live, it’s legal to record the call as well.

I am not a lawyer. This has a nice summary: https://www.justia.com/50-state-surveys/recording-phone-call...

If a business states that the call may be recorded, then they are already consenting. Therefore your recording would be the 2nd party consenting.

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