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Stripe is no longer a suitable payment processor

news.ycombinator.com

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Re: Stripe is no longer a suitable payment processor

#91

Post by deelly »

scrapemenow wrote: post #78

[flagged]

because OP did not mention company name.

storys about horrible Stripe appears on HN quite regularly, in 92-95% times user do not want to mention company name because usually company a bit shady.

other 5-8% of issues are usually resolved by Stripe. which is also not good, because social media should not be used as support line, but looks like Stripe likes this way of doing things.

upd: user created a post and then leave it without any comments, which also do not look trustworthy.

Re: Stripe is no longer a suitable payment processor

#92

Post by Redhill »

Let me clarify some things for you people:

I run an AI technologies company, that does not fall under the prohibited company terms and conditions for stripe, it doesn't operate under any illegality, it is a genuine AI image generation service with other tools like text to audio, etc

Here is what I got after 6 days worth of sales: https://ibb.co/WyRGprh (this expires after 3 months but essentially says "Your business does not meet our terms" ... okay, why doesn't it meet our terms you ask? here is the reason they emailed me with: https://ibb.co/mynwqhD (basically them telling me they think a fraudulent payment happened to me and to be careful they're shutting me down)

excuse me, what? you have billions and billions of dollars are you tell me you "think" fraud has happened ? what is the radar that I'm being taxed more on for? as you can see here my settings for the radar is in full effect and I have 0 chargebacks or blocks -> https://ibb.co/3TCS5S6, https://ibb.co/D4FqLcS

Do you see my frustration???? as a small business owner you can't shut down companies based on "i think" with no actual evidence.. so I had to appeal about 5 times to actually get them to consider, had to even mention negative media attention for them to even consider reviewing me.. this isn't a fraud case or justified closure of account this is also not a mistake, I've seen issues like this dating back 2 years ago.. this is simply being ignorant to the issues at hand

Re: Stripe is no longer a suitable payment processor

#93

Post by smca »

Redhill wrote: post #92

Let me clarify some things for you people: I run an AI technologies company, that does not fall under the prohibited company terms and conditions for stripe, it doesn't operate under any illegality, it is a genuine AI image generation service with other tools like text to audio, etc Here is what I got after 6 days worth of sales: https://ibb.co/WyRGprh (this expires after 3 months but essentially says "Your business…

Thanks for sharing detail about your business publicly—I'm sorry we can't support your business. Per our terms of service, adult content and services are prohibited (https://stripe.com/legal/restricted-businesses#:~:text=Adult...). This was already communicated to you.

From your Discord channel (https://discord.com/invite/cupidai): "CUPID AI is a smart AI-based NSFW and SFW subscription entertainment and content generation platform that provides AI generated content and realistic chatbots to consumers, entrepreneurs and companies for profit or non-profit use cases."

https://snipboard.io/Q0X3RK.jpg

Re: Stripe is no longer a suitable payment processor

#96

Post by smca »

anon373839 wrote: post #5

What's the best alternative? Currently working on an MVP and the horror stories have really put me off Stripe.

Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=36969049.

Feel free to always reach out to me know if you run into any issues.

Re: Stripe is no longer a suitable payment processor

#97

Post by Redhill »

smca wrote: post #93
Redhill wrote: post #92

Let me clarify some things for you people: I run an AI technologies company, that does not fall under the prohibited company terms and conditions for stripe, it doesn't operate under any illegality, it is a genuine AI image generation service with other tools like text to audio, etc Here is what I got after 6 days worth of sales: https://ibb.co/WyRGprh (this expires after 3 months but essentially says "Your business…

Thanks for sharing detail about your business publicly—I'm sorry we can't support your business. Per our terms of service, adult content and services are prohibited ( https://stripe.com/legal/restricted-businesses#:~:text=Adult... ). This was already communicated to you. From your Discord channel ( https://discord.com/invite/cupidai ): "CUPID AI is a smart AI-based NSFW and SFW subscription entertainment and content…

That is very outdated text, — 09/05/2023 00:16, we changed directions 2 months ago and we already had a notice about this from stripe and this is the main reason we decided to pivot directions... but yes we do not do NSFW, that was just an outdated text since that was 3 months ago, since I've been busy I did forget about that but I will change it, but that isn't the issue I'm having with stripe, the issue is them closing my account for "fraudulent charges".. but yeah I'll be changing that ASAP since you brought it to my attention

and also to further explain, we offer AI tools that can be used on a wide array of use cases- that being said do you outlaw knives because they can be used for murder when in face they can be used to cut vegatables? stripe should base their prohibited business list off the content sold and distributed mainly by the service, not what the consumers do with the service.. and like I said i've been allowed to operate on stripe and I am passed that as they have already allowed me to operate selling AI tools but an example from this is that amazon (that uses stripe or has used stripe) has tons of media attention of people doing fraud, will they shut down amazon because the consumers do fraud? no, so why should they play with peoples money like that?

Re: Stripe is no longer a suitable payment processor

#98

Post by anon373839 »

smca wrote: post #96
anon373839 wrote: post #5

What's the best alternative? Currently working on an MVP and the horror stories have really put me off Stripe.

Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=36969049 . Feel free to always reach out to me know if you run into any issues.

It isn’t this OP specifically who has put me off. It’s the large number of people over the past few years who have reported issues such as Stripe holding their funds hostage for extended lengths of time, and their inability to get meaningful support through the official channels. (I’ve seen Edwin step in to HN threads to fix some of these cases, but the thought of relying on my problem hitting page 1 of Hacker News is very disconcerting.)

Re: Stripe is no longer a suitable payment processor

#99

Post by smca »

anon373839 wrote: post #98
smca wrote: post #96

Earlier quoted context omitted.

Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=36969049 . Feel free to always reach out to me know if you run into any issues.

It isn’t this OP specifically who has put me off. It’s the large number of people over the past few years who have reported issues such as Stripe holding their funds hostage for extended lengths of time, and their inability to get meaningful support through the official channels. (I’ve seen Edwin step in to HN threads to fix some of these cases, but the thought of relying on my problem hitting page 1 of Hacker News i…

I hear you! Things are often posted here to try and overturn decisions that were correctly made (see https://news.ycombinator.com/item?id=34274059). We still keep an eye out to make sure we aren't making mistakes (because they can of course happen). Also, your post doens't need to hit HN to get meaningful support—we have 24x7 support via chat/phone/email and via @stripesupport on Twitter.

If your business doesn't fall into these categories I mentioned up top: regulatory compliance (money laundering or fraud), risk management (high rate of chargebacks or credit risk), or a violation of our restricted businesses agreement (get rich quick schemes, counterfeit goods, etc), then there is no legitimate reason why we wouldn't want to support your business.

Re: Stripe is no longer a suitable payment processor

#100

Post by figassis »

smca wrote: post #88
sturza wrote: post #80

Earlier quoted context omitted.

> Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thing and an unwise financial decision for another. So Stripe would sacrifice enterprise high volume customers because they hope/speculate that low volume SMBs will one day be big, if they'd need to choose where to direct resources? I highly doubt it.

It's not about speculating whether a given company would one day be big, it's accomodating for both for different reasons. Many of our "high volume customers" were one day not high volume, so saying we can't do both would be very short-sighted. And we see that in our data too: 1,000 new businesses joined Stripe every day last year. We also had 100+ companies process 1B+ in yearly volume. That captures everything from…

There’s some level of gaslighting going on here. It’s is possible for stripe to want to serve SMBs and also not have the resources to provide the necessary support an SMB needs when their account is in trouble in a timely manner. I’ve worked with larger startups that process on stripe, and stripe makes account execs available for most issues, and provides very good troubleshooting and advice that would be invaluable to SMBs like OP. Not claiming OPs business is in good standing, but to say that the issues mostly lie with the businesses is being a bit dishonest? I have seen many cases here on HN where after a post hits the front page, some C level or another well known stripe employee shows up and resolves the issue, proving that the customer was right in complaining. Do you believe they’d be able to get their issue resolved without hitting the front page, whether stripe wants their transaction fees or not? The issue most likely Stripe’s kyc/kyb requirements that only kick in once your account reaches a certain volume. You can view them via API (future requirements, due requirements, etc), and if the business does not provide or provide incorrect information, it may trigger deeper reviews that may or may not be documented. That’s likely when stripe takes a more careful look at the business model and numbers such as chargeback rates. The problem may lie in Stripe not providing enough info for why accounts are acted on. Corporate speak such as “violates our policies” will cause merchants to come to HN.
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