Live data from Hacker News

FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

cnbc.com

91–100 of 272 posts

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#91
post #74

Growth at any cost is creating a dystopian society. Tax share price increases so companies can focus again in making good products and providing good services. To reward growth above all, and share price instead of profits does that, creates incentives to grow now at the cost of the future of the company and the trust of customers or even society.

[deleted]

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#93

I recently discontinued a Prime membership we'd had for years and it was eye-opening how annoying and persistent the attempts to get us to sign up for it again are. Every time I buy something, I have to find the tiny link instead of the big button. One time the tiny link was broken and I literally could not complete my purchase until I tried a few hours later. On the other hand, it was not difficult to cancel.

I recently went through the same. I've stopped purchasing from Amazon altogether because of this.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#94

I remember when this was first rolled out. You'd go to buy something on Amazon, and the whole page would be a Prime ad, while some tiny little text would say something like "no thanks take me to checkout." This change was when I knew that Amazon had jumped the shark and was certainly no longer "obsessively customer focused." We had actually bought Prime accidentally via this method. Now in my family we make it a spec…

Same. This was scary to me. It means Amazon knows they are kings of online retail and have no problem abusing customers now. Walmart online is sometimes cheaper, but also sometimes more expensive. Makes it really hard to make the switch. I have refused to give money to bad companies, but with the rest of the world being manipulated into giving them money, I realized I never made a dent.

I cut out Amazon recently and there's something to be said about specialized online retailers. I used to think the idea of having a different retailer for each category was a bygone relic of the past after Amazon, but I'm starting to enjoy the better selection and customer support I get from companies like Chewy, Sweetwater, Costco, etc. A one-stop retailer is a convenience, but they suffer from the classic "jack of all trades" problem with their selection and only end up being a logistics company for delivering mass mediocrity.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#95
...you can use your 'local' AZ account for other countries, which i was used to, so i assumed Prime would work like that too - nope, that is bound to only the specific store you subscribed at. And they couldn't (wouldn't) transfer it.

Just used the free trial to get something in time before i left another country, and nicely wasted some $$ because i wasn't aware they will refund you for every remaining month.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#96

This administration selected the current FTC commissioner because of an op-ed attacking Amazon and a glowing profile both published in the New York Times. The FTC lawsuits against Meta and now Amazon are politically motivated and are a misuse of the the system if not outright corruption.

Good. As someone who hasn't been careful enough and been caught by Amazon's deceptive practices myself, I hope they get them as good and hard as the law allows. If they have to put a boot on Bezos's spaceship, that would be an amusing benefit of the whole thing. I don't appreciate being subject to one dark pattern after another just to buy an sd card or a bath towel.

[flagged]

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#97
Good. UX and 'product management' has moved from beauty and clarity to darkpatterns and psychological exploits.

If you have a valuable product, it should stand on its own as valuable. If you have to engage in deceptive practices, you're just accelerating your journey towards enshittification and destroying your brand equity. I guess that's fine for short-term gain/pump-and-dump, but it's unethical.

I'd rather die poor and honest, than rich and full of regret.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#98

I recently discontinued a Prime membership we'd had for years and it was eye-opening how annoying and persistent the attempts to get us to sign up for it again are. Every time I buy something, I have to find the tiny link instead of the big button. One time the tiny link was broken and I literally could not complete my purchase until I tried a few hours later. On the other hand, it was not difficult to cancel.

With that obnoxious behavior, why bother buying from Amazon if you don't have Prime? Amazon is a flea market trafficking in commingled imports from numerous unvetted third parties. The advantage of Prime is that it brings this flea market to your door. Without Prime I don't see much of a value proposition in the flea market. Actually, even with Prime the value is questionable. If my wife didn't like Prime I would shu…

A few years before COVID I bought a dresser on Amazon. The box had a Walmart receipt in it. The guy had made his own UPC code, copied images of the dresser, and just bought the Walmart dresser shipping it to me and pocketing 30 bucks.

I cancelled Amazon years ago and have enjoyed not wading through the desperate side hustles and scams that Amazon essentially farms for data they can use to enter markets that they can then dominate.

How Doordash/Uber/etc exploit their drivers' lack of sense for depreciation costs / maintenance etc is just how Amazon exploits small business hustlers' lack of understanding of the power of omniscient market data.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#99
post #79

Earlier quoted context omitted.

Speaking up is a career limiting move in the short term. In the long term you have survivorship bias. The people that speak up tend to not be there for long. Not directly because they're fired, but indirectly because they get frustrated. Even if it's designed correctly initially, the areas has a permanent bull-eyes for someone's promo packet to go and optimize.

> Speaking up is a career limiting move in the short term. What do you mean by "career limiting"? Just at the company in question, perhaps, but speaking up like that should be considered a good thing. If it's not, why would you want to continue working there?

> What do you mean by "career limiting"?

Career limiting means you'll see less career advancements.

> speaking up like that should be considered a good thing.

Agreed. But in practice it's unfortunately not always seen that way.

> If it's not, why would you want to continue working there?

Because I weight several factors when deciding where to work and there are other benefits to working here.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#100

Earlier quoted context omitted.

Some of the redactions are single words trivially inferred from context; what's with that?

I didn't see any that were that obvious, but it sounds like the redactions are at Amazon's request, so they probably went for anything that could conceivably be construed as private information.

E.g. lines 7 and 9 it's "checkout" or "upsell". Probably the latter. Can't be the same as the longer redacted term on line 7 - though I suppose it might be an abbreviation for it and they're protecting their internal product/codename for some lawyerly reason?
Post reply on HN