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Tell HN: Stripe killed my music locker service, so I'm open sourcing it

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Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#91
post #41

Earlier quoted context omitted.

When I was starting up a small business, Stripe decided that it needed to “verify my activity” or some such nonsense and withheld all of my payments for several weeks. Meaning that I could not pay my team. As far as I can tell, a client paid in a funky way that set off some automated system, and no real person was willing to work with me to get it resolved. I will never trust Stripe with my business again.

What does it mean to pay in a funky way?

I suspect tsuujin was not privy to that information and that Stripe were vague and ambiguous regarding the details.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#92

As someone running about to start a SaaS, this is scary. Can you comment on if you've tried alternative payment providers/gateways?

Paymentech. It's a hassle to get started but it's worth it. It's also a lot cheaper than Stripe and you don't have to worry about random account closures.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#95

This is basically what I've been looking for ever since GPM died. I hope you reconsider (and possibly introduce a lower tier; I don't have a ton of music, so $2 for 50GB would be amazing).

I just added a 50GB plan for $1.50/month. Check it out and let me know if anything is messed up.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#96
Thank you for open sourcing it! That's a really neat thing to do. Further, thanks for open sourcing it as is and not doing the whole "it's not ready to open source" feet dragging thing.

And thanks for not closing it back up if you find another payment provider!

I would actually bet that open sourcing it is the best thing you could do for it if you end up wanting to grow the business, especially with how niche it is. There are people like me who wouldn't even consider using the service with it being closed, but it being open gets my attention. It would be absolutely bad ass if the official hosting solution could:

- Let me put in a backblaze token and bucket name

- Store all my uploads in the aforementioned bucket, in a format that I could switch back and forth between open source and hosted versions

I self host a ton of stuff but I'd gladly pay $10 to $15 a year for that service so I can easily switch to self-host in the future but don't have to manage yet-another-service. Given that the bulk of the expense would be backblaze and that would be paid for directly by me, that's almost entirely profit margin for you.

I can see really neat future ideas along this line too, like possibly even point a (to be created in the future) desktop app like Strawberry straight at the bucket and have it play/download my music!

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#97
post #70

UPDATE 2: My Stripe account is back! Thank you so much! inter.tube will remain online, but open source from now on! Update: I have reached out to the nice Stripe employee who volunteered their email, let's see what happens. It's been pointed out a few times that my marketing says the site won't die, and me killing it would be very ironic. This is 100% true, and I have decided to leave the site up even if Stripe decid…

So Hackernews is once again the only way to truly get proper stripe support?

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#98
post #70

UPDATE 2: My Stripe account is back! Thank you so much! inter.tube will remain online, but open source from now on! Update: I have reached out to the nice Stripe employee who volunteered their email, let's see what happens. It's been pointed out a few times that my marketing says the site won't die, and me killing it would be very ironic. This is 100% true, and I have decided to leave the site up even if Stripe decid…

happy to hear it worked out and that other users have provided some great options other than going straight to OS(ing) it. best of luck on your future.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#99
ex-stripe employee. Keep in mind that Stripe is a big global company who errs on the side of being risk averse. Even the smallest hint of something that would violate the merchant policies may get you banned.

At their scale, not everything goes through human oversight.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#100

Earlier quoted context omitted.

Because at $5 MRR any time Stripe spends on this translates into a loss for them. But it's good PR so they should solve it anyway. Realize that operating a business like Stripe at scale is a lot harder than it may seem to be on the outside.

Today its $5 MRR... tomorrow it could turn into millions annually. They are shooting themselves in the foot. They live to give startups a leg up in terms of monetizing. I doubt this issue would take more than an hour for someone to look at it and realize someone goofed internally. Hell, someone internally goofed and wasted more money probably by not being thorough thereby forcing further time wasted.

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