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Stripe increases fees for EU and UK-based businesses in April

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Re: Stripe increases fees for EU and UK-based businesses in April

#91

Post by sschueller »

capableweb wrote: post #4

Some European alternatives you might be able to find/negotiate better fees with: - mollie (Netherlands) - adyen (Netherlands) - Klarna (Sweden) - Paylike (Denmark) - Mangopay (Luxembourg) - Quickpay (Denmark) (added in edit) The ones I've tried of those, have an OK development experience, maybe not as polished as Stripe, but much better than the alternatives that were around before Stripe (huge hassle back then). Ide…

For Switzerland I can recommend https://www.payrexx.com/ . They also support Twint directly without extra contracts.

Re: Stripe increases fees for EU and UK-based businesses in April

#92

Post by ilikerashers »

rvz wrote: post #68
okokwhatever wrote: post #9

Here we go. Stripe going down the way ↘

Did HNers here not realize that Stripe is slowly becoming like PayPal, given the customer support stories of random locked funds and accounts for months? The alternative has always been to use multiple gateways.

I see them as being like the HackerNews Coldplay.

Once, they were young and innovative. Now they just do bad collaborations (Amazon) and release turds. The places which once promoted them are now doing the opposite.

A lot of people will still go to see Coldplay.

Re: Stripe increases fees for EU and UK-based businesses in April

#93

Post by gggggg5 »

dachryn wrote: post #90
gggggg5 wrote: post #51

Earlier quoted context omitted.

>This strikes me as weird. User buys something from me, regrets it and issues a chargeback, dispute gets started and bank says I did nothing wrong, so the charge still sticks, but Stripe gets to keep the fee for handling the dispute? You should include this in your contract terms with the customer and collect the dispute fee from them. It's not reasonable of you to expect Stripe to just absorb this cost.

good luck actually getting that money. What are you going to do, sue over 20 euro?

I don't necessarily disagree, but I guess you could run their card again for the 20 :)

Re: Stripe increases fees for EU and UK-based businesses in April

#94

Post by GordonS »

smca wrote: post #31
capableweb wrote: post #11

Earlier quoted context omitted.

Also, as far as I can understand https://stripe.com/docs/disputes/how-disputes-work , Stripe doesn't actually do anything manual in the process, it's all handled by the users bank or automatically by Stripe (notifications, taking fees and so on). So how it got more expensive for Stripe?

Stripe is charged every time a user faces a dispute. These fees have been increasing in recent years. Managing disputes is also a costly and manual process for our users. So we’ve invested heavily in ways to help mitigate disputes from occurring in the first place with Stripe Radar (incl. by default), or by using Chargeback Protection (where we cover the disputed amount and waive any fees without needing to submit an…

But hasn't 3DSecure resulted in a lot less fraud, and therefore a lot fewer disputes?

Re: Stripe increases fees for EU and UK-based businesses in April

#95

Post by MagnumOpus »

anovikov wrote: post #60
capableweb wrote: post #4

Some European alternatives you might be able to find/negotiate better fees with: - mollie (Netherlands) - adyen (Netherlands) - Klarna (Sweden) - Paylike (Denmark) - Mangopay (Luxembourg) - Quickpay (Denmark) (added in edit) The ones I've tried of those, have an OK development experience, maybe not as polished as Stripe, but much better than the alternatives that were around before Stripe (huge hassle back then). Ide…

Names of the last 2 and maybe 3 sound very Russian to me. Are they just registered there, but really these are Russian own businesses?

No they are not, and 20 seconds of googling will show it. Why are you pushing the FUD?

Re: Stripe increases fees for EU and UK-based businesses in April

#96

Post by gizmo »

3.25% for USD card for EU business + 0.5% for stripe tax + 0.4% for invoice + 0.5% for stripe checkout. It really adds up!

MasterCard and Visa are mostly to blame here. They haven't innovated at all in the past 30 years and the fees they charge are wildly out of balance with the service they provide. They're awful, and I can't wait to see these credit card companies crash and burn when they get some real competition.

Re: Stripe increases fees for EU and UK-based businesses in April

#97

Post by mytailorisrich »

smca wrote: post #75
mytailorisrich wrote: post #19

Earlier quoted context omitted.

What's the impact of not disputing chargebacks? If I'm going to be charged 20 euros whether I succeed or not then for small disputes I may not bother spending the time to submit evidence anymore... Edit: I see that they have a Chargeback Protection product with costs 0.4% per transaction in which case they " cover the disputed amount and waive any dispute fees without needing to submit any evidence " (another comment…

If you exceed dispute thresholds dictated by card networks, they can place you in a "dispute monitoring program". The fines imposed can be very high if you don't take steps to mitigate disputes. We have a vested interest in ensuring businesses on Stripe aren't affected by these programs. https://stripe.com/docs/disputes/monitoring-programs

Does the dispute threshold includes all disputes or only successful ones (i.e. the ones the seller failed to overturn)?

Re: Stripe increases fees for EU and UK-based businesses in April

#98

Post by xyzzy_plugh »

marcopicentini wrote: post #78
capableweb wrote: post #4

Some European alternatives you might be able to find/negotiate better fees with: - mollie (Netherlands) - adyen (Netherlands) - Klarna (Sweden) - Paylike (Denmark) - Mangopay (Luxembourg) - Quickpay (Denmark) (added in edit) The ones I've tried of those, have an OK development experience, maybe not as polished as Stripe, but much better than the alternatives that were around before Stripe (huge hassle back then). Ide…

If a customer has already entered its credit card through Stripe for a recurring subscription, how do you migrate to another provider without asking again credit card? Stripe locked us in.

What's the alternative? You want to do your own PCI compliance?

You're not locked in. People migrate off Stripe all the time.

Re: Stripe increases fees for EU and UK-based businesses in April

#99

Post by pjan »

nik736 wrote: post #70
pjan wrote: post #47

Earlier quoted context omitted.

> Ideally, you'll support at least two providers you can switch between, if you can afford the development of supporting two It is however not that simple if you want to remember your customers payment information, and don’t want any PCI-DSS liability or obligations. You’ll need a card vaulting solution in the middle, which comes as additional burden (and cost!) on top of the other payment provider integration. There…

Do you have any suggestion for "card vaulting providers"? This is interesting actually, store cards without PCI-DSS obligations and use those cards with the payment provider that makes the most sense at that point in time.

Spreedly, TokenEx, Very Good Security are some that I'm aware of.

I'm surprised Stripe hasn't come with their own multi-processing router solution for enterprises at this point; whichever major payment processor who would do this, could become a de facto choice as primary or secondary payment gateway for enterprises requiring this.

Re: Stripe increases fees for EU and UK-based businesses in April

#100

Post by neodypsis »

pifm_guy wrote: post #12
01acheru wrote: post #2

Something needs to change in the digital payments sector. 1.5% is ok-ish but 3.25% to accept foreign cards in the EU is a lot of money! I understand that costs are higher when using credit cards because of the credit part that introduces risk, but in my case for example I have a debit card that runs also over Mastercard, so either I have the money or I don't. Why should a merchant be charged the same fee of using a r…

It's the chicken and egg problem... If you started a new card provider today, you'd need to get consumers onboard, banks onboard, merchants onboard, and every card machine in the world replaced to accept your new card type. The closest we get to that is loyalty cards and gift cards that only work in one shop. Some of those have managed to be compatible with a few shops, but nowhere near what would be needed for a con…

What you're describing is called "network effect": https://en.wikipedia.org/wiki/Network_effect#Credit_cards
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