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Airbnb removed my negative review

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Re: Airbnb removed my negative review

#91
post #85
post #26

My nextdoor neighbor sold their house last year and now it's an Airbnb. Despite the fact that I live in a house in a normal residential neighborhood, I'm now forced to live next to a hotel. And I have no say in the matter. Super frustrating. I've read people talking about how Airbnb screwed the host or the guest. But few people talk about how it screws the neighbors.

How's that different that having a neighbour in hot love with his lawnmover at 6AM ?

Noise ordinances.

Re: Airbnb removed my negative review

#92
post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

Why do you care so intensely about this? Edit: I should have expanded on my post a bit. It's quite obvious that the review was flagged by some ML model, most likely not because the reviewer is a liar but probably because the host has a high prior for shenanigans. Combined with the lack of social signals for the reviewer, I could see why an ML model might be overzealous. But back to my original question: nobody is bei…

For me, reviews are a primary parameter when selecting a "thing" from "a platform". So when I experience that the platform is manipulating the reviews, I not only feel manipulated (maybe all previous times I overpayed, missed opportunities etc?) but I feel that what we all do know: we are there only to make that platform a nice revenue; it doesn't care about giving it's users the best value, it only cares about it's bottom-lines, which apparently don't align with my needs.

Re: Airbnb removed my negative review

#93
post #26

My nextdoor neighbor sold their house last year and now it's an Airbnb. Despite the fact that I live in a house in a normal residential neighborhood, I'm now forced to live next to a hotel. And I have no say in the matter. Super frustrating. I've read people talking about how Airbnb screwed the host or the guest. But few people talk about how it screws the neighbors.

Come to Amsterdam. Its city wide hobby to shit on Airbnb by residents and complain to newspapers and city. They even had an official city sponsored online participation board dedicated to complaining about airbnb. And it was pretty successful. Now so much registration is required to rent on Airbnb and max days that pretty much only professionals are left. They also gave like 10k fines to citizens who forgot a few things or days in the registration process. So the pendulum swung the other way here.

Re: Airbnb removed my negative review

#94
post #9

Airbnb most recently has continued to ignore requests to remove houses that violate the building’s HOA where i live. People have been turned away when they show up by security as it’s not allowed but the people just try to sneak them in. When reporting this to airbnb they refuse to do anything. I’m getting fairly sick of the laissez faire stances these companies are taking. It’s not just that we don’t want airbnb its…

The city ought to be dealing with unlicensed hotels, but of course it won't, since decisions are made by the politically connected landowner class. Airbnb just gives better returns than longterm rentals, and because of that it also increases property values. Landowners won't reduce their income stream, that's for sure.

Re: Airbnb removed my negative review

#95
post #9

Airbnb most recently has continued to ignore requests to remove houses that violate the building’s HOA where i live. People have been turned away when they show up by security as it’s not allowed but the people just try to sneak them in. When reporting this to airbnb they refuse to do anything. I’m getting fairly sick of the laissez faire stances these companies are taking. It’s not just that we don’t want airbnb its…

Frankly I'll back AirBnB over an HOA any day. HOAs are a societal cancer.

[dead]

Re: Airbnb removed my negative review

#96
post #26

My nextdoor neighbor sold their house last year and now it's an Airbnb. Despite the fact that I live in a house in a normal residential neighborhood, I'm now forced to live next to a hotel. And I have no say in the matter. Super frustrating. I've read people talking about how Airbnb screwed the host or the guest. But few people talk about how it screws the neighbors.

You absolutely have a say in the matter, but it’s possible that on one will listen. Talk to your local city council person (or local equivalent) and see if they are willing to ban short term rentals in areas that are not zoned for it. My city did that and it’s pretty great.

Re: Airbnb removed my negative review

#97

There is an old joke, how do you know that someone is a vegan or does crossfit? You'll know because they'll make sure you know minutes after meeting them. In 2008-2011 on HN if someone worked at facebook you knew because they mentioned it so often. Now you never hear anyone saying they work for Facebook because of all the negative externalities that Facebook and Instagram have had on the world that no one wants to be…

> people are getting squeezed for living space and rising rents partially due to AirBnb taking those rentals off the market

From what I've seen, short term rentals have negligible effects on the housing market. And restrictions on short term rentals have little to no effect on housing prices. It's just another scapegoat (like foreign owned housing) that people like to use because they can't accept the fact that the solution is to BUILD MORE HOUSING. (Reduce restrictions like exclusionary zoning and environmental/community reviews)

Re: Airbnb removed my negative review

#98
AirBnB service has become awful. We checked in at a place with smoke alarms going off non-stop and a full-blown roach infestation (all dead roaches, but we counted about 10-15 in the kitchen cabinets). Only started uncovering roaches after I tried to disconnect the alarms and a few dried up roaches fell out of the smoke alarm casing. I'm from the city and have lived in apartments with roaches. Not a germaphobe but I know a full-blown infestation when I see one. Needless to say we were pretty pissed. It was like 1AM so we ended up getting a cab to a hotel nearby.

Easy refund right? I had videos AND pictures of the whole thing (multiple kitchen cabinets, about 5-10 roaches on their backs each. smallish 1/2cm german roaches). Submitted it to AirBnB. What happened after was a complete shitshow that I never want to go through again and is the reason I will never use this service.

* Automated customer service kept closing our case because we were traveling and did not respond immediately to their questions in 12-24 hours (got basic questions like CAN YOU PLEASE DESCRIBE THE ISSUE? despite having submitted 10 images of ROACHES). Each time your case closes you get a different representative so we had to re-iterate the same story.

* AirBnB passed responsibility of refunding off to the host, who was playing dumb with us and was basically non-responsive for a week and pretended like nothing was off. They (host) later admitted to the airbnb rep that they did pay for regular pest control services.

* AirBnB told us we were not eligible for a refund because there were not obvious signs that it was a health hazard (such as bed bugs). What? This was extremely puzzling.So if you can't find proof of bed bugs you're SOL?

* Unrelated to the pests, but the host charged us an additional $100 as part of our stay for cleaning fee despite the fact that we left immediately and the only things that were out of place were the kitchen cabinets opened containing dozens of roach carcasses. Try making sense of that.

All in all after some pretty heated exchanges with the reps at airbnb and threats to publish the images online to expose the host they relented and gave me my refund. Will never go through this again with them.

Re: Airbnb removed my negative review

#99
post #8

Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…

Why do you care so intensely about this? Edit: I should have expanded on my post a bit. It's quite obvious that the review was flagged by some ML model, most likely not because the reviewer is a liar but probably because the host has a high prior for shenanigans. Combined with the lack of social signals for the reviewer, I could see why an ML model might be overzealous. But back to my original question: nobody is bei…

Why don't you? Our economy is becoming increasingly intermediated and employees are increasingly losing their rights (and access to basic services like healthcare) by being mislabeled as contractors. There's a myriad of issues with affordability in the housing market and AirBnB exacerbates them.

Re: Airbnb removed my negative review

#100

There is an old joke, how do you know that someone is a vegan or does crossfit? You'll know because they'll make sure you know minutes after meeting them. In 2008-2011 on HN if someone worked at facebook you knew because they mentioned it so often. Now you never hear anyone saying they work for Facebook because of all the negative externalities that Facebook and Instagram have had on the world that no one wants to be…

Is there a big tech company that people brag about working at anymore?
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