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Stripe is wrongly suspending accounts

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Re: Stripe is wrongly suspending accounts

#91
post #3

If only there were a system to transfer money between two people that didn't require a trusted third party...

There’s an odd juxtaposition between the net negative sentiment towards The Technology That Shall Not Be Named and the near daily “X banned my accounts and my business will never recover please help” posts.

It really is the elephant in the room at this point.

Re: Stripe is wrongly suspending accounts

#93
post #7

Monthly HN Stripe customer support thread

Maybe this is a good place to ask the question: 1. Why is stripe a seemingly preferred payment processor for HN crowd? 2. Is there no ( edit: real ) competition or is the competition similarly bad ( or somehow worse )? edit: Instead of replying individually, I decided to edit this section. Thank you everyone for the background(s). It does answer a lot of the questions I had. I perused their site and I can absolutely…

Where I am from, Stripe and PayPal seem to be two of the bigger options, apart from regional providers (e.g. provided by banks).

From what I can tell, Stripe's documentation is generally regarded as nice, just have a look at some of the examples: https://stripe.com/docs

That said, PayPal also seems to be okay, for the most part: https://developer.paypal.com/home

Edit: is it just me, or does PayPal's UI kind of break, when you choose the "horizontal" layout in their integration builder? Example: https://imgur.com/a/IvBdYeI

Both of them seem to have some scary stories around them, in regards to frozen funds or closed accounts, but what are you going to do about that? For many, there aren't many options, since any of the other platforms out there are likely to have similar power over your finances if you go with them.

Re: Stripe is wrongly suspending accounts

#94
post #21

Earlier quoted context omitted.

Yes, if the application and its users demand it. Reversibility is possible in peer-to-peer and decentralized payment systems. But not every app needs reversibility and the centralized intermediaries that come with that.

What use case of money transfer doesn’t require reversibility for fraud prevention? I love credit cards because I can dispute transactions.

Venmo[1] does not have reversibility. Cash does not have reversibility.

If users really wanted credit card functionality at the expense of its costs, you could build that as a layer on top, without forcing everybody in the system to use it.

And consider, most disputes is not just about the quality of a product. That is handled with regular refunds. Credit card disputes are a lot of times because of fraud or card skimming, which is very often because the system is not very secure to begin with. Secure cryptography can remove a lot of this type of fraud.

[1] https://help.venmo.com/hc/en-us/articles/235171088-Cancel-Pa....

Re: Stripe is wrongly suspending accounts

#95
post #41

Earlier quoted context omitted.

An alternate processor while stripe figures out the mess - revenue keeps coming in. Gumroad has their own failures, but if ANY issue with payment processing is intolerable, don’t bother running a business.

In this case, it’s likely that they have set up recurring SEPA debit payments. Changing the payment provider won’t keep the revenue coming in - it would require every customer to sign up for debit again. And when stripe figures out the mess, you need to consolidate the two providers or you’ll end up debiting twice.

I wonder of a health club is preventing account cancelation, playing games, and end users are doing chargebacks.

Re: Stripe is wrongly suspending accounts

#96
post #19

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Admirable, but neither of these are light lifts. Most startups are potentially better off just gambling they won't be in the %0.1 that get shut down due to big company shenanigans.

Any company that doesn't take steps that basically amount to insurance - and insurance is "just in case shit happens" - deserves the pain when the unthinkable happens.

With backups - onsite, offsite, security, code reviews, pen testing, separate environments for testing, etc... all things that take time and aren't "light lifts".

If you skip and don't cover your bases? You're going to fall and you'll deserve the broken leg - or worse - when it happens.

Re: Stripe is wrongly suspending accounts

#97
post #64
post #21

Earlier quoted context omitted.

What use case of money transfer doesn’t require reversibility for fraud prevention? I love credit cards because I can dispute transactions.

Craigslist explicitly tells people selling on it to avoid accepting online payments (like, PayPal) and only work with cash because the online payments are reversible and sellers constantly get scammed. You have to remember that transactions involve two parties, and it isn't somehow always the case that only the ones on one side matter. The power balance simply isn't always "seller who is selling a large quantity of e…

> ...sometimes it really is "seller who is selling a small quantity of expensive or precious items tends to get scammed by anonymous buyers who abuse chargebacks ".

This. He's right you know.

The chargeback system is rife with extreme abuse, and the banks will always give in to friendly fraud without checking the contents of the dispute. Both the customer and the merchant lose to chargebacks and friendly fraud.

Re: Stripe is wrongly suspending accounts

#98
post #30

Can you email me (smca@stripe.com) with more detail? I'll look into this. We don’t typically comment in detail on individual cases, but we do think it’s important for onlookers to know that we take every single case like this seriously. It looks like what happened here was an edge case involving SEPA payments that resulted in a dispute rate that’s far in excess of what’s generally permitted by financial partners. Whe…

Before you edited the answer it said you cannot sustain clients with more than 0.1% chargeback rate. Or 1%, iForgot.

This is all fine when your clients have 1 million sales per month. But in this case they have umm... "To put this into context, we are talking about a small local gym, with 33 active memberships."

You need a better metric than 0.1% or 1% or just turn down small clients? They're just disproportionate support costs anyway so they shouldn't be allowed to run a business online :)

Re: Stripe is wrongly suspending accounts

#99
post #76

Earlier quoted context omitted.

Startup idea: wrapper around payments providers.

And then the wrapper company gets massive and starts wrongfully suspending customers...

We just need a payment-wrapper-wrapper company! (We have to go deeper!)

Re: Stripe is wrongly suspending accounts

#100
post #86

Earlier quoted context omitted.

Or rather, get a contract with your cloud provider and payment processor that clearly lays out the terms under which they will and won't suspend you. My previous company had a business contract with GCP and so wouldn't be cut off for, for example, a dodgy employee account tied to the business in some way. It's amazing how many people put their email and credit card in a form, pay sticker price for a service, and have…

This x 1000! Do kids these days not realize you can negotiate anything and everything with your vendors/suppliers/partners? Yes, most SaaS companies LOVE it when you sign up for one of their standard plans, using THEIR standard T&C's, and standard payments. But, DID YOU KNOW, if something is critical to your business, you can negotiate directly with pretty much every business on the face of the planet, and if your sp…

How much do you need to spend to negotiate with Google?
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