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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

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Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#91

Post by Silhouette »

fastball wrote: post #75
candiddevmike wrote: post #10

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

We tried to use Paddle for our company but back when we were trialling them they didn't even have a dev environment (their suggestion was to create free products in production mode and use those to test dev/staging). At that point I nope'd out of there and moved to Stripe.

Looks like they do now have a separate sandbox system similar to other payment services.

https://developer.paddle.com/getting-started/c052e9e8d265f-w...

But elsewhere they also still seem to recommend doing things involving your production site for testing purposes. That seems like it's probably a bad idea that could be risky if anything goes wrong and possibly mess up things like reporting and compliance even if everything "works".

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#92

Post by GingerMidas »

candiddevmike wrote: post #84
GingerMidas wrote: post #81

Earlier quoted context omitted.

Thanks for the explanation, I missed the tax and other benefits at first glance. I don't have those tax complications personally but I do see the value now. Having a checkout bundled with paypal/apple pay/card is pretty compelling however.

Just curious, how don't you have those tax complications?

I'm referring to the international sales. We only sell within the US, state taxes are relatively easy

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#93

Post by Silhouette »

candiddevmike wrote: post #84
GingerMidas wrote: post #81

Earlier quoted context omitted.

Thanks for the explanation, I missed the tax and other benefits at first glance. I don't have those tax complications personally but I do see the value now. Having a checkout bundled with paypal/apple pay/card is pretty compelling however.

Just curious, how don't you have those tax complications?

Not selling internationally perhaps? If you're only selling to customers in the same place then taxes are often much simpler. You might even be exempt from your country's whole sales tax system until you're big enough to cross a threshold.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#94

Post by dahx4Eev »

icelancer wrote: post #42
baobob wrote: post #37

Earlier quoted context omitted.

Would OP please consider updating this thread with the outcome of the email exchange. Seems too easy to pop into every complaint thread and act busy. Would love to know if your problem is actually resolved

Yes, I will certainly do so.

Please also let us know if you found a better alternative.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#95

Post by Judgmentality »

chrisseaton wrote: post #60
Victerius wrote: post #50

Earlier quoted context omitted.

"Top Gun: Maverick" reference.

Why do people expect everyone to understand their film references?

That's like asking why people don't explain jokes. You get it or you don't. Not everything is meant for you.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#96

Post by m_sahaf »

KennyBlanken wrote: post #83
m_sahaf wrote: post #64

Earlier quoted context omitted.

As someone who worked as front-line support and turned into the authority who's asked to resolve complex cases, this is nonsense. They aren't playing Tetris ignoring the queue. It's more likely the front-line staff are overwhelmed and/or don't know how to cut through the corporate hoops/politics to find and deliver the fix, and/or too shy/embarrassed to admit ignorance and having to pass it to the higher-ups for some…

As someone who has worked front-line support: large companies like Stripe purposefully don't create paths in the customer support scripts for resolving issues they don't want to. They're not stupid or blind, they listen to the calls and know these issues crop up. They don't care. Having support staff deal with weird/unusual problems is expensive, more expensive than just having those customers put up with it, or go a…

> Don't blame minimum wage earners

If that's directed at me, I am not blaming anyone. Chill. I'm saying it's a human thing.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#97

Post by eskimo-bananas »

yeahdef wrote: post #19

willing to bet that 99.999% uptime is just static text, because 5+ hours out of 2190 hours is not 99.999%

the service doesn’t look to be down for everyone.

if their status is a percentage of requests, then a relatively small number of 500s compared to a big total volume will be tiny, even if ongoing.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#98

Post by m_sahaf »

voidfunc wrote: post #88
m_sahaf wrote: post #64

Earlier quoted context omitted.

As someone who worked as front-line support and turned into the authority who's asked to resolve complex cases, this is nonsense. They aren't playing Tetris ignoring the queue. It's more likely the front-line staff are overwhelmed and/or don't know how to cut through the corporate hoops/politics to find and deliver the fix, and/or too shy/embarrassed to admit ignorance and having to pass it to the higher-ups for some…

Posting on a popular forum seems to short-circuit all that and get actual results probably because it starts making some executive squirm. If I'm running a business and losing money because your service is fubar I really don't give a damn that you're all too busy or too ignorant to solve the problem. I'm going to do what I know works and that's basically blast over HN/Twitter/Reddit that your service sucks and has be…

You're right that a customer shouldn't care the staff are too busy or too ignorant. You're also right in how complaining online short-circuits all that to actually receive help. I continuously advocate for the presence of path to higher levels and short-circuits! But it isn't always "the employee of company X responded to me on HN because my post made an executive squirm!" Some people just care and willing to lend a hand in cases where they can help.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#99

Post by icelancer »

dahx4Eev wrote: post #94
icelancer wrote: post #42

Earlier quoted context omitted.

Yes, I will certainly do so.

Please also let us know if you found a better alternative.

I would but that is likely to come months down the road - I doubt this thread will be remembered by then! Still I'll figure out how to get that info out.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#100

Post by rkunde »

GingerMidas wrote: post #11
icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Are processors like Square any better?

No, neither for merchants nor for developers.
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