what alternative course of action do you suggest instead? I don't understand why you think people should continue to be surprised by wholly predictable reactions contingent upon inherently flawed human behavior.
hopefully your solution isn't simple moral posturing that Things Should Be Better, because that might feel good to say but as a solution it's pretty obviously untenable.
regardless: either Ron Gilbert is, somehow—even after DeathSpank(!)—hopelessly naïve with regards to the state of anonymous shit-flinging on the Internet in 2022, or all of this moralizing and othering of Toxic Entitled Gamers (which we've definitely never seen deployed before!) is part of the PR plan for this game, to make people feel sympathy/empathy for a celebrated, legendary game designer being forced to read mean words on the Internet about something he made, as though this is some great moral travesty of our times and not just the baseline level of Internet interaction one should expect by now. again: why is any of this a huge surprise to anyone involved? why is Ron Gilbert taking any of this personally instead of just taking the tack of "lol well this is what I wanted to make so fuck off if you don't like it"?
either way, sad state of affairs, especially given that I'm looking forward to the game's release regardless. hopefully the lesson everyone learns from this is that people act like fuckwads on the Internet and there really isn't anything you can do about it aside from refraining from looking at it... which is a lesson I thought we all learned a long time ago.