Shenanigans on Microsoft Feedback Hub
91–100 of 231 posts
Re: Shenanigans on Microsoft Feedback Hub
#92> somebody at Microsoft edited a critical comment that I made earlier this week to simply read “hello there”, still under my name Moderators on web forums everywhere need to learn that this kind of editing, when done without a publicly visible indication that the post was edited against the nominal author's will, is unacceptable. I've gotten into this argument on Stack Exchange in the past (although fortunately on St…
Re: Shenanigans on Microsoft Feedback Hub
#93Earlier quoted context omitted.
Anything which gets responses of empty platitudes usually means they aren’t listening. I am a small developer who makes apps and puts them on the App Store and play store (Hacker news client HACK for example). I often get emails from users on how to add a feature or fix a bug etc. I email them and instead of just saying “thanks for your feedback”, I address the real problem/feature. Example- few days ago someone aske…
This doesn’t scale. If your app reaches any level of success, you don’t get one email per night, you get 100. When my app was small I responded individually, but after I hit a threshold I had to use a template response for feature requests just to stay productive.
However, the article we are talking about here is about Microsoft, a trillion dollar company treating some basic user feedback with zero value.
Amazon, another trillion dollar company has been outstanding to me whenever I reach out to their customer support chat (I have done that many times over the years). I get to chat to a human within a minute and they help me either resolve the issue or tell me why they can’t resolve the issue. If Amazon can do it, then there’s no reason why Microsoft can’t do it for basic user feedback.
Also are you really being productive if you are sending template response? A robot could do that.
Re: Shenanigans on Microsoft Feedback Hub
#94Earlier quoted context omitted.
Yep. Kind of like "we value your privacy" means "we don't give a shit about your privacy". I guess the only way to uncover a platitude is to test it. The problem with "We are listening to your feedback" is that "listening" is hard to disprove. It doesn't require any action - they're just "listening". It sounds good but doesn't mean anything useful. If, instead, it was "We will respond to your feedback within 48 hours…
> Is it just too expensive to do that? Even for a billion dollar business? It's not about the size of the business, but whether this is a good way for them to spend money or not. Coffee shops will often not get back to you within 48 hours depending on the comment you make and how busy they are. It's really a judgement call, as large number of comments are basically spam, but you can't reply with "this is a silly comm…
Re: Shenanigans on Microsoft Feedback Hub
#95I also spent quite a lot of time during the Windows 10 preview phase, and a while after release, diligently reporting bugs, and voting on well thought-out feature requests. But after noticing that none of these bugs ever got any attention, and how the Feedback Hub was mostly just noise, I started to wonder why I even did free work for a multi-billion dollar company, on my own time. Right around that period I switched…
Re: Shenanigans on Microsoft Feedback Hub
#96I also spent quite a lot of time during the Windows 10 preview phase, and a while after release, diligently reporting bugs, and voting on well thought-out feature requests. But after noticing that none of these bugs ever got any attention, and how the Feedback Hub was mostly just noise, I started to wonder why I even did free work for a multi-billion dollar company, on my own time. Right around that period I switched…
Re: Shenanigans on Microsoft Feedback Hub
#97> W11 taskbar is missing several key pieces of functionality which have incentivised new users to get into Feedback Hub and cast votes. By far the biggest and most controversial submission is about having multiple documents open in the same app. Actually the same reason for me to give feedback during W11 beta. Liked the beta as it gave me access to WSLg, but the productivity loss of the taskbar being useless made me…
Wait, that doesn't sound right. You can't have multiple Word documents open at the same time in Windows 11?
Re: Shenanigans on Microsoft Feedback Hub
#98I also spent quite a lot of time during the Windows 10 preview phase, and a while after release, diligently reporting bugs, and voting on well thought-out feature requests. But after noticing that none of these bugs ever got any attention, and how the Feedback Hub was mostly just noise, I started to wonder why I even did free work for a multi-billion dollar company, on my own time. Right around that period I switched…
Whenever a game I play is released on the Nintendo Switch, I am a little bit happier (eg Diablo 3, Tetris Effect). There’s honestly nothing keeping me in Windows except for video games (which I have less and less time for each year). I’m sort of looking forward to the day I won’t need to play video games on Windows and just be happy with a MacBook and a Linux workstation.
Re: Shenanigans on Microsoft Feedback Hub
#99> somebody at Microsoft edited a critical comment that I made earlier this week to simply read “hello there”, still under my name Moderators on web forums everywhere need to learn that this kind of editing, when done without a publicly visible indication that the post was edited against the nominal author's will, is unacceptable. I've gotten into this argument on Stack Exchange in the past (although fortunately on St…
Re: Shenanigans on Microsoft Feedback Hub
#100I also spent quite a lot of time during the Windows 10 preview phase, and a while after release, diligently reporting bugs, and voting on well thought-out feature requests. But after noticing that none of these bugs ever got any attention, and how the Feedback Hub was mostly just noise, I started to wonder why I even did free work for a multi-billion dollar company, on my own time. Right around that period I switched…
Welcome to the dark side. I’m sure (almost) every bug you report will be appreciated here.
Linux to me is the "light" side.