DoorDash Joins Forces with Wolt • Hacker News Board

Re: DoorDash Joins Forces with Wolt

#91

Post by slowmotiony » Wed, Nov 10, 2021, 12:35 PM UTC

I used to use Wolt all the time back during the pandemic lockdowns, it had better choices than UberEats and you could see the drivers were either young students making some cash on the side or folks who had a lot of time and used it to bike around and make money. It also happened to have all my favourite restaurants to choose from. It just seemed honest.

Nowadays it's completely different. All the temp drivers got replaced by cheap Indians/Pakistanis doing it as a full time job (but without any insurance or benefits). And most of the restaurants don't even exist, they are literally just some guy cooking in his basement under a fake restaurant name, sometimes multiple names pretending to be competing restaurants - and they keep changing the names and logos all the time so you never even know who you're actually ordering your food from.

Just a shady business with shady "consultants" delivering food from shady places.

Re: DoorDash Joins Forces with Wolt

#92

Post by bwlg » Wed, Nov 10, 2021, 12:37 PM UTC

deanc wrote: post #33

shafyy wrote: post #25

Earlier quoted context omitted.

Jesus, this is exactly the problem, If you don't want to pay the people who deliver your food to your lazy ass a fair salary don't use food delivery. Go get your own food. In my opinion it should be even more than €3 for most deliveries, I think this is subsidized by VC money and unfair conditions to the delivery people.

It's not just lazy people that rely on these services. It's disabled people too.

In Germany we have services commonly referred to as "Essen auf Rädern" (Meals on Wheels). A quick search shows that the concept actually originated in the 40s in the UK and has also made it to the US in the 60s [1].

Disabled and elderly people not being able to procure their own food isn't really a new problem and also isn't a problem that most first world societies have ignored.

So I'm not really sure what disabled people using a service have to do with the (allegedly) unfair wages of the delivery drivers.

[1] https://en.wikipedia.org/wiki/Meals_on_Wheels

Re: DoorDash Joins Forces with Wolt

#93

Post by RicoElectrico » Wed, Nov 10, 2021, 12:38 PM UTC

That's why we can't have nice things in Europe. I second other comments - Wolt customer service is top notch, I'd even say too proactive ;)

What can we do so there is less incentive for entrepreneurs to sell themselves to the US companies? Is the sustainable enterprise model dead today?

Re: DoorDash Joins Forces with Wolt

#94

Post by geoduck14 » Wed, Nov 10, 2021, 12:42 PM UTC

slowmotiony wrote: post #91

I used to use Wolt all the time back during the pandemic lockdowns, it had better choices than UberEats and you could see the drivers were either young students making some cash on the side or folks who had a lot of time and used it to bike around and make money. It also happened to have all my favourite restaurants to choose from. It just seemed honest. Nowadays it's completely different. All the temp drivers got re…

>they are literally just some guy cooking in his basement under a fake restaurant name,

Texan here. You just described every good TexMex place I've been to.

Re: DoorDash Joins Forces with Wolt

#95

Post by deanc » Wed, Nov 10, 2021, 12:43 PM UTC

bwlg wrote: post #92

deanc wrote: post #33

Earlier quoted context omitted.

It's not just lazy people that rely on these services. It's disabled people too.

In Germany we have services commonly referred to as "Essen auf Rädern" (Meals on Wheels). A quick search shows that the concept actually originated in the 40s in the UK and has also made it to the US in the 60s [1]. Disabled and elderly people not being able to procure their own food isn't really a new problem and also isn't a problem that most first world societies have ignored. So I'm not really sure what disabled…

It has nothing to do with it.

It was a direct response to the idea that the only people ordering from food delivery services are lazy, which is simply not true. I was incapacitated last year due to an injury and wasn't able to leave the house for a couple of weeks. I would have really struggled without Wolt.

Re: DoorDash Joins Forces with Wolt

#96

Post by cblconfederate » Wed, Nov 10, 2021, 12:44 PM UTC

I understand the convenience of delivered food esp. during the lockdowns, but people should not be glorifying these companies that are instituting a modern big-tech-powered serfdom by scraping the bottom of the barrel of gig work. We need a better model for this , not human-robots that carry food to the well-off.

Re: DoorDash Joins Forces with Wolt

#97

Post by pzduniak » Wed, Nov 10, 2021, 12:45 PM UTC

rednum wrote: post #81

Well, that's sad news. Wolt used to be the only food delivery company that had actually functional customer service. They replied swiftly, sometimes automatically even granted some promo codes when the delivery was really late. I suppose that will be gone soon. Other companies I used ranged from "Your order never arrived? Ok, we'll refund you after some time if you jump through enough hoops" (Glovo) to non-existent:…

Pyszne is Takeaway.com, they just have a different brand name in every country. The rest of the branding is exactly the same.

Re: DoorDash Joins Forces with Wolt

#98

Post by nickkell » Wed, Nov 10, 2021, 12:47 PM UTC

NaughtyShiba wrote: post #29

shafyy wrote: post #25

Earlier quoted context omitted.

Jesus, this is exactly the problem, If you don't want to pay the people who deliver your food to your lazy ass a fair salary don't use food delivery. Go get your own food. In my opinion it should be even more than €3 for most deliveries, I think this is subsidized by VC money and unfair conditions to the delivery people.

Wolt charges 3 euros for McD delivery, because McD refuses to pay 30% tax. It's end-user who pays Wolt tax, rather than restaurant.

Which tax are you referring to and in which country? Is this especially applied to deliveries?

Re: DoorDash Joins Forces with Wolt

#99

Post by yhoneycomb » Wed, Nov 10, 2021, 12:49 PM UTC

moffkalast wrote: post #88

As a non-user I only have negative feelings towards Wolt myself. They have their fleet of underpaid cyclists with gigantic boxes darting around the town at full speed without regard for traffic or anything else. The system where they get paid more the faster they go doesn't seem super healthy and one of them's gonna get killed by a car sooner or later.

Sounds like the city you’re in needs to fix its bike lanes rather than continue blaming cyclists

Re: DoorDash Joins Forces with Wolt

#100

Post by outime » Wed, Nov 10, 2021, 12:52 PM UTC

rednum wrote: post #81

Well, that's sad news. Wolt used to be the only food delivery company that had actually functional customer service. They replied swiftly, sometimes automatically even granted some promo codes when the delivery was really late. I suppose that will be gone soon. Other companies I used ranged from "Your order never arrived? Ok, we'll refund you after some time if you jump through enough hoops" (Glovo) to non-existent:…

I've never used pyszne but if I ever use such service I'd use my CC to pay and if I never get a refund I'd just file a chargeback. Sure, they may just ban you but you get your money back and you don't have to deal with their bs anymore.