I've been thinking about this A LOT over the last year. Knowledge work is Emotional work. Software developers make software for PEOPLE. Making things for people requires empathy to be successful or else a whole lot of luck. Having empathy means putting myself out there. It means asking questions that sound ignorant. It means going from feeling like I had a great idea to seeing all the flaws and shortcomings of that i…
Lack of empathy abounds among programmers writing user-facing software. I am increasingly convinced lack of empathy is over-represented among developers. It's a controversial thought, and feel free to shoot it down. But why the lack of empathy? Is it because developers are more comfortable with computers than with people? This is a common stereotype about programmers. Perhaps it has more than a hint of truth to it? E…
In my experience, it's always been that people who are technically-minded, usually don't have the soft skills to make it look like they care -- without really getting emotionally involved at all.
Most people are just trying to go about their day and deal with their problems as they come up. Whether they be financial, emotional, inter-rational, mental, or what have you; everyone is primarily focused on themselves.
Most people will feign empathy and side-step such things with some tact, because their livelihoods and current level of comfort relies on other people liking (or atleast tolerating) them. Whereas programmers have a little bit more insulation -- a moat if you will -- for being tactless jackasses, because other people will still tolerate them (for the moment), so long as they ship that code and stay in their caves, away from real people.
The same is true about many BB IBankers: what's the point in being a decent human being? You're getting paid fat stacks to brown-nose. The best, most soul-less brown-nosers get rewarded by making MD/VP. Whether or not you have empathy is irrelevant to your compensation, i.e. your comfort and livelihood, i.e. your goals.
t. someone who used to be a virulent jackass thinking meritocracy was the be-all, end-all