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You either die an MVP or live long enough to build content moderation

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91–100 of 429 posts

Re: You either die an MVP or live long enough to build content moderation

#91
post #60

Earlier quoted context omitted.

I'm interested in why these people were doing this. Were they hoping to get non-tech-savvy people that were searching for computer help? I guess that's a good audience of unwitting users to attempt to hack, but was the goal to get them to submit to one of the remote tech support scams? Were they embedding malware into your blogging platform, or getting ad revenue out of this somehow?

> Were they hoping to get non-tech-savvy people that were searching for computer help? Yes. They would create this posts and get quickly on search results (The platform is pretty good for making SEO optimization out of the box) and they would write good quality posts as well. They would also share this posts on some other websites, especially social media accounts. We don't have Google analytics or such to see where…

Why didn't you ban the user when you found out the scam?

Re: You either die an MVP or live long enough to build content moderation

#92
post #17

Around 1 year ago we got hit badly on our [blogging platform][0] by people/groups submitting fake customer support description of other big companies, either being Microsoft, Facebook, Comcast etc. Rolled out a machine learning model and trained it on the database. 99% of them vanished. Next day, the machine didn't work and success rate was around 5%. Found out, they have learned the trick and now using symbols from…

Did you try rate limiting, shadow banning, ip banning etc?

Re: You either die an MVP or live long enough to build content moderation

#93
post #71

It's really funny every time a "we don't censor" platform pops up catering too the American right they speed run going from moderation == censorship to we're moderating our platform in record time. Turns out moderation is really important to make a platform for a community.

How is that funny? Every platform has to block illegal content. Every platform wants to block low value content like spam. Many platforms want to block obscenity and pornography. None of this is in any way news to any of the platforms you’re alluding to.

The interesting distinction between platforms is not whether they moderate, but what lawful and non-abusive (of the platform itself) content they permit.

Edit: Child is incorrect. The vast majority of moderation on free speech platforms is criminal threats and other illegal speech.

Re: You either die an MVP or live long enough to build content moderation

#94
post #58
post #17

Around 1 year ago we got hit badly on our [blogging platform][0] by people/groups submitting fake customer support description of other big companies, either being Microsoft, Facebook, Comcast etc. Rolled out a machine learning model and trained it on the database. 99% of them vanished. Next day, the machine didn't work and success rate was around 5%. Found out, they have learned the trick and now using symbols from…

For adversarial problems like this, a shadowban approach can sometimes be necessary. Perhaps people can still see their blogs but GoogleBot gets blocked from indexing them, or they only appear to someone with the spammer's cookies. That way it takes them longer to catch on and evade the model. Of course, that means you'll need to at least spot check your bans because you can't rely on legit users escalating to you.

Yep, shadow ban was in place as well.

The thing is, the people that weren't the ones posting the content. It appeared their computer was affected by some type of malicious file to be part of a bigger network. (botnet?)

I could see from the thousands of different IPs in different countries around the globe, that it could be affected personal computers.

Very few of them were computers from hosting companies, the rest were normal people computers.

I'm sure these machines were doing the job, someone else would have tests the result.

When we did the shadow banning it didn't made a dent in their effort.

The way they changed email, changed username, tried to be unique was completely prepared specifically for our platform (I would guess so)

Whenever we counter their attack, they would be silent for a while and then attack again. They would adjust.

Shadow ban is effective when the attacker themselves will not be aware it, in our case it was tricky to know who was the observer.

Re: You either die an MVP or live long enough to build content moderation

#95
post #25

Earlier quoted context omitted.

If your eyes can "normalize" a unusual symbols to a common one to make an English word then so can a lookup table. I feel like this isn't a case where you'd reach first for a neural net.

If you can identify text written with mixed glyphs just ban it outright. Normal users don't use text like this, the pure binary presence of such "homomorphic" text at all is probably a better signal for spam than whatever your neural net when running it after normalization.

> Normal users don't use text like this

They kinda do. Check out the shrug "emoji", table flip, and so forth. Then there's the meme of adding text above and below by abusing Unicode's "super" and "sub" modifications.

You could block it to only ever represent ASCII, but then you've knocked out the ability to expand internationally.

Re: You either die an MVP or live long enough to build content moderation

#96
post #68

So true. In HN articles where we discuss social media moderation there's often this idea that "they shouldn't be doing this at all". But I think for most companies and users ... they won't like what a completely moderation free site looks like. So here we are with this painful problem. I kinda wish there was an imaginary "real person with an honest identity" type system that did exist where we could interact without…

> they won't like what a completely moderation free site looks like.

So you say, but we've never actually had a chance to see one. We have seen content moderation slippery-slope its way to highly opinionated censorship... every time it's been tried.

Re: You either die an MVP or live long enough to build content moderation

#97
post #54

Earlier quoted context omitted.

In fact, the Unicode consortium provides a report and extensive list of "confusable" symbols, which you could use alongside Unicode normalization tables to map adversarial back into more ASCII-equivalent text before running it through anti-spam mechanisms that are interested in the content of the message. https://www.unicode.org/reports/tr39/

I built a Python library for finding strings obfuscated this way. Was critical when moderating our telegram channel before an ICO. https://github.com/wanderingstan/Confusables E.g. "𝓗℮𝐥1೦" would match "Hello"

You should post this to Show HN. Also you have a typo on your README ("characgters")

Re: You either die an MVP or live long enough to build content moderation

#98
post #2

Hey there :). Author here. It was a fun experiment to play around with some different strategies for adding content moderation to https://stream.new Hive ended up being the one I landed on after trying Google Vision first ( https://cloud.google.com/vision ). The other one I was looking at is Clarity.ai but I didn't get a chance to try that one yet.

Is there a way to delete videos again?

Re: You either die an MVP or live long enough to build content moderation

#99
post #68

So true. In HN articles where we discuss social media moderation there's often this idea that "they shouldn't be doing this at all". But I think for most companies and users ... they won't like what a completely moderation free site looks like. So here we are with this painful problem. I kinda wish there was an imaginary "real person with an honest identity" type system that did exist where we could interact without…

> they won't like what a completely moderation free site looks like. So you say, but we've never actually had a chance to see one. We have seen content moderation slippery-slope its way to highly opinionated censorship... every time it's been tried.

>but we've never actually had a chance to see one

Have we not had site after site that does this eventually start moderating for reasons every time? And we have darkweb sites...

What are we missing?

Re: You either die an MVP or live long enough to build content moderation

#100

I'll never forget having to be a moderator for a somewhat popular forum back in the day and oh man did I learn how a few people can make your life hell. One thing not mentioned many times in these discussions are the poor moderators. Having to look at all that stuff, some of which can be very disturbing or shocking (think death, gore, etc as well as the racy things) really takes a toll on the mind. The more automatio…

I'll never forget having to be a moderator for a somewhat popular forum back in the day and oh man did I learn how a few people can make your life hell.

I was also a mod for a popular gaming forum way back in the day. It was pretty miserable looking back.

Personally, for me, the extreme/shocking content wasn't the biggest issue. That stuff was quick and easy to deal with. If you saw that type of content you just immediately deleted it and permanently banned account. Quick and easy.

What was a lot harder were the toxic users that just stuck around. Not doing anything bad enough to necessarily warrant a permanent ban, but just a constant stream of shitty behavior. Especially sometimes when the most toxic users were also some of the most popular users.

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