91–100 of 359 posts
Earlier quoted context omitted.
Disagree. A company as big as google should have the decency to at least have a human reach out to paying developers before they permanently ban apps which developers use to make a living: https://news.ycombinator.com/item?id=26956077
I wonder why Google doesn’t just offer a premium support tier.
How can that be possible? Surely either the bank incorrectly trusts the hacker in which case it's the bank's error and they'll refund any stolen money, or the customer gave Facebook his secret bank credentials but that seems pretty weird and unlikely.
At least that's how it is in my country. Banks have simple obvious rules that you have to follow and then you're never on the hook for stolen money. Basically don't give your PIN number or password to anyone. You don't need to worry about all the complicated vulnerabilities that you do with websites which don't take responsibility for their security.
FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…
I have seen company Facebook pages automatically deleted by an algorithm with no warning and vague reasoning that there are other similar pages. There is almost zero support to help and what support is there is unable to do anything.
I need not tell this forum, but if you have a company, do not rely on Facebook as your business page. Take the time to setup a proper website and use Facebook for promotion if you must.
If you are a user of the Facebook platform I wouldn’t ever put my money into the platform in any way.
FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…
That was literally the only way I got help after someone somehow managed to registered one of my email address under a Facebook account I don't control and tried to impersonate me. I don't even know how that was possible since FB does email verification. I tried the normal help system but got nowhere so I reached out to my friends who work at FB. One of them used the internal help system it was resolved within a coup…
It happened to me. Those 24h were no fun.
Huh. Well, I guess this does shift the individual from product to customer, although it seems like quite a drastic measure to take. The real moral I guess is, set up 2FA and maybe that trusted recovery person feature, whatever they call it.
The real moral is to not build your company without any modicum of user support. The users who have any clue what 2FA is are not the ones getting their account hacked. They are the 60+ year olds who use Facebook as their only contact with friend and family, unfortunately.
Utility services start off as luxuries, and are private and unregulated. This was true with telephone and electric companies. When these services get to a certain point where there are real consequences for not being able to access the system, they need to have public regulation to ensure access and customer service. ISP internet service has definitely reached this point, and I think that there's a strong argument th…
I hate FB and Google, but I don’t buy this argument. It doesn’t pass the duck test for me — doesn’t look or quack like a utility in my view. I am sympathetic to the argument though. Getting locked out of your existing Gmail account could be really disastrous. Maybe there should be regulation for email extrication — if you’re going to ban me, you better allow me to update all of my accounts to not use your email servi…
Earlier quoted context omitted.
My cynical take is that its really just there so there's less incentive for people at Facebook to push for actually functional general customer support, because Facebook would rather just ignore issues than spend money to make the user experience better.
Yes, every ticket on Oops that's found to be actionable should result in a postmortem about why the regular security & customer support channels failed. A few of those and you'd get a mostly functioning system.
Utility services start off as luxuries, and are private and unregulated. This was true with telephone and electric companies. When these services get to a certain point where there are real consequences for not being able to access the system, they need to have public regulation to ensure access and customer service. ISP internet service has definitely reached this point, and I think that there's a strong argument th…
I hate FB and Google, but I don’t buy this argument. It doesn’t pass the duck test for me — doesn’t look or quack like a utility in my view. I am sympathetic to the argument though. Getting locked out of your existing Gmail account could be really disastrous. Maybe there should be regulation for email extrication — if you’re going to ban me, you better allow me to update all of my accounts to not use your email servi…
I have backups of many but not all.
Lots of tears. Turns out almost all of her friends have lost their original accounts.
Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem. Same story with AI lockouts at Google. Even if you do have access to "someone at Google" good luck getting a clear answer of what happened or how to fix the issue.
I think we can appreciate how this is a difficult problem though. Google support would get a torrent of actual hackers contacting them to gain access to someones account. Not restoring access to a few real cases is probably better than giving access over to a hacker. GitLab recently said that customer support will not help restore access to your account if you lock yourself out unless you have an active subscription…
Utterly insane that this is not possible.