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Uber charges driver for completing a 13-mile fare

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Re: Uber charges driver for completing a 13-mile fare

#91

Post by judge2020 »

dnautics wrote: post #63
hyperdimension wrote: post #47

Earlier quoted context omitted.

I thought the ride automatically ended, geo-fenced to the destination. Is that not the case?

nope. As a driver, you never know when your passenger is gonna be like, "I'm gonna change my mind, let's go all the way to santa barbara instead". Both you and UBER/lyft want that ride. Surprised-not-surprised that uber doesn't send the client app a message asking for approval.

Maybe they added this recently:

> Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app notices such events, we’ll check in on you and offer resources to get help.

https://www.uber.com/us/en/ride/safety/

Re: Uber charges driver for completing a 13-mile fare

#92

Post by gabereiser »

neeleshs wrote: post #82
gabereiser wrote: post #32

Earlier quoted context omitted.

The “Does your business run on GCP?” needs to be understood by every VP out there. If you are a software company, and a _cough_ security company, that’s all in on GCP, you don’t know what you are doing.

Can you say more? The risk of account locks seems very similar on any of the major cloud providers? A brief search shows similar complaints on AWS, for example.

Indeed. AWS has kicked customers off too. Never said they didn’t. I’ve heard more stories from people getting booted from GCP than AWS. By order of 10x it seems like. I’m sure someone’s been kicked off Azure too. Hybrid cloud with some on-prem backup solution is the only way to truly be cloud agnostic and protect yourself and your data from deletion due to a variety of issues. GCP kicked off a game developer (and deleted his data). AWS kicked off Parler. What I’m saying is that if you’re a VP in charge of cloud strategy, make sure you have a solid DR plan should you intentionally or unintentionally run afoul of that providers rules. Either from policy or politically. Doesn’t matter. GCP just has more of a track record in my news feed of deplatforming than AWS.

https://arstechnica.com/gadgets/2021/02/terraria-developer-c...

Re: Uber charges driver for completing a 13-mile fare

#93

Post by Marsymars »

dheera wrote: post #89
Marsymars wrote: post #81

Earlier quoted context omitted.

I suspect it’s not really the public nature of Twitter that makes its responses better, it’s simply that internal procedures empower people manning social media to fix customer problems more effectively than the normal customer support channels. I don’t have Twitter, but I have complained to companies via Facebook (which at this point I don’t notably use either, but still have an account) private messages, and have h…

Yeah that's true. I was at an acquaintance's party on the rooftop of a sleek, modern apartment building near Berkeley and a tile came loose and almost fell through the floor, opening up a void into some machinery that this friend could have easily fallen through and gotten seriously injured, but with quick reactions we saved them from falling through. The acquaintance didn't care to do anything about it so I sent e-m…

To be clear, I’m saying that I sent private messages to the company on FB, I didn’t post comments to any public location. From a company’s point of view, there wouldn’t be any difference between ignoring my emails or ignoring my FB messages, it’s purely a procedural difference in how they respond to one vs the other.

Re: Uber charges driver for completing a 13-mile fare

#94

Post by justapassenger »

yuliyp wrote: post #51
stefan_ wrote: post #26

Earlier quoted context omitted.

This is such a big thing nowadays and it needs regulation. Dispute a charge on Steam? Banned for life. Return one too many item according to some neural network on Amazon? Banned for life. Do nothing wrong at all? Random chance to wake up to a banned Google account, no recourse. Your business runs on GCP? Bad luck. There need to be serious consequences for this "the computer made a mistake" bullshit.

Disputing charges with a credit card is an interesting thing. It's a consumer being able to unilaterally say "give me my money back" and the merchant basically being stuck with the tab. Doing a chargeback means the relationship between consumer and merchant is ineffective that they can't resolve their differences normally. That the merchant doesn't want to risk more money on serving such a customer in the future is p…

Merchants can appeal. And if they do, you can be out of luck - they can lie that they did provide you with a service, and you won’t have access to any of their statements to respond to them. It’s many months long process but possible.

Source - happened to me. Ended up relationship with both the merchant and credit card company. And have $2k less in my wallet.

Re: Uber charges driver for completing a 13-mile fare

#95

Post by zapdrive »

sen wrote: post #36
mullingitover wrote: post #23

Uber's handling of edge cases is...something. My wife is banned for life from Uber because after she was overcharged by a driver by $80 (for a five minute ride), and after Uber denied her dispute of the fraudulent charge, she flagged the fraudulent charge with the credit card company and got refunded via that route. I don't think a human was in the loop for any step of this process on Uber's end.

My wife’s Uber account (for both rides and food) is banned for life because she had a sleazy driver aggressively come on to her and when she went to get out of the car he said “I know where you live now” and drove off. She complained to Uber, they did nothing other than say “the driver left negative feedback on your ride” and her account got instantly banned. Follow up calls to them just said she “broke terms and con…

I'm not on any side, but I would love to make an observation.

> she had a similar sleazy taxi driver years ago, who she complained about to the taxi company. He was fired immediately

This actually scares me more than Uber banning your wife. I'm not saying you or your wife lied, but it's sad how just a complaint by a woman can ruin any man's life. (I'm assuming your wife didn't have any evidence and the taxi company just fired the driver due to her complaint.)

Re: Uber charges driver for completing a 13-mile fare

#96

Post by Teever »

tzs wrote: post #85
yuliyp wrote: post #51

Earlier quoted context omitted.

Disputing charges with a credit card is an interesting thing. It's a consumer being able to unilaterally say "give me my money back" and the merchant basically being stuck with the tab. Doing a chargeback means the relationship between consumer and merchant is ineffective that they can't resolve their differences normally. That the merchant doesn't want to risk more money on serving such a customer in the future is p…

> It's a consumer being able to unilaterally say "give me my money back" and the merchant basically being stuck with the tab. The merchant is stuck with more than the tab. There's also a chargeback fee, which can range from around $15 to several times that depending on who they use for payment processing. > Doing a chargeback means the relationship between consumer and merchant is ineffective that they can't resolve…

> Some customers, though, would not ask. They would go straight to chargeback.

I was always under the impression that if consumers did this sort of thing too often it would end up hurting them because the CC company would start to flag their account.

Sort of an algorithmic version of "If you run into an asshole in the morning, you ran into an asshole. If you run into assholes all day, you're the asshole."

Re: Uber charges driver for completing a 13-mile fare

#97

Post by mullingitover »

zapdrive wrote: post #95
sen wrote: post #36

Earlier quoted context omitted.

My wife’s Uber account (for both rides and food) is banned for life because she had a sleazy driver aggressively come on to her and when she went to get out of the car he said “I know where you live now” and drove off. She complained to Uber, they did nothing other than say “the driver left negative feedback on your ride” and her account got instantly banned. Follow up calls to them just said she “broke terms and con…

I'm not on any side, but I would love to make an observation. > she had a similar sleazy taxi driver years ago, who she complained about to the taxi company. He was fired immediately This actually scares me more than Uber banning your wife. I'm not saying you or your wife lied, but it's sad how just a complaint by a woman can ruin any man's life. (I'm assuming your wife didn't have any evidence and the taxi company j…

I think you missed the part where the poster says the taxi company "...offered the in-car video."

Re: Uber charges driver for completing a 13-mile fare

#98

Post by behringer »

zapdrive wrote: post #95
sen wrote: post #36

Earlier quoted context omitted.

My wife’s Uber account (for both rides and food) is banned for life because she had a sleazy driver aggressively come on to her and when she went to get out of the car he said “I know where you live now” and drove off. She complained to Uber, they did nothing other than say “the driver left negative feedback on your ride” and her account got instantly banned. Follow up calls to them just said she “broke terms and con…

I'm not on any side, but I would love to make an observation. > she had a similar sleazy taxi driver years ago, who she complained about to the taxi company. He was fired immediately This actually scares me more than Uber banning your wife. I'm not saying you or your wife lied, but it's sad how just a complaint by a woman can ruin any man's life. (I'm assuming your wife didn't have any evidence and the taxi company j…

You missed the part about the video surveillance

Re: Uber charges driver for completing a 13-mile fare

#99

Post by [deleted] »

zapdrive wrote: post #95
sen wrote: post #36

Earlier quoted context omitted.

My wife’s Uber account (for both rides and food) is banned for life because she had a sleazy driver aggressively come on to her and when she went to get out of the car he said “I know where you live now” and drove off. She complained to Uber, they did nothing other than say “the driver left negative feedback on your ride” and her account got instantly banned. Follow up calls to them just said she “broke terms and con…

I'm not on any side, but I would love to make an observation. > she had a similar sleazy taxi driver years ago, who she complained about to the taxi company. He was fired immediately This actually scares me more than Uber banning your wife. I'm not saying you or your wife lied, but it's sad how just a complaint by a woman can ruin any man's life. (I'm assuming your wife didn't have any evidence and the taxi company j…

[deleted]

Re: Uber charges driver for completing a 13-mile fare

#100

Post by behringer »

yuliyp wrote: post #51
stefan_ wrote: post #26

Earlier quoted context omitted.

This is such a big thing nowadays and it needs regulation. Dispute a charge on Steam? Banned for life. Return one too many item according to some neural network on Amazon? Banned for life. Do nothing wrong at all? Random chance to wake up to a banned Google account, no recourse. Your business runs on GCP? Bad luck. There need to be serious consequences for this "the computer made a mistake" bullshit.

Disputing charges with a credit card is an interesting thing. It's a consumer being able to unilaterally say "give me my money back" and the merchant basically being stuck with the tab. Doing a chargeback means the relationship between consumer and merchant is ineffective that they can't resolve their differences normally. That the merchant doesn't want to risk more money on serving such a customer in the future is p…

No this actually puts the merchant and customer on equal footing. The card company has an incentive to please both sides.
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