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Yes but only if you initiate a claim and follow their steps. Check out these onerous terms: Credit Request and Payment Procedures To receive a Service Credit, you must submit a claim by opening a case in the AWS Support Center. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: 1. the words “SLA Credit Request” in the su…
> Yes but only if you initiate a claim and follow their steps. Check out these onerous terms: There's most likely a reason for this. Like, maybe in the past AWS customers have tried claiming for SLA credits for incidents that didn't impact them, in order to reduce their bill.
The mechanism can be really simple. If AWS themselves posts an outage to their status page and/or some third-party service posts an outage then credits are immediately applied to the services where there are outages for those that paid for high level uptime guarantees without requiring any claims process. It can easily be done if they want to do it that way.
Of course from a business perspective I understand why they're doing it the way that they are. If they can make customers jump through hoops, then only those who really care will follow through. Meanwhile the uptime guarantee can continue as an empty promise.