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The HubSpot Culture Code [slides]

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Re: The HubSpot Culture Code [slides]

#91

Disclosure: I worked at HubSpot for two years and my first startup was aqcui-hired by them in 2013. Dharmesh Shah is also an investor in my current startup. tl;dr - Like any job, HubSpot was both a good and bad experience for me. Disrupted is 25% accurate, 65% embellished garbage, and 10% Dan's ego. The Culture Code is at its core aspirational marketing collateral, but it's more true than not true. So, funnily enough…

Can confirm. :) I've been glued to this discussion thread all morning.

Resisting the temptation to respond to many of the messages, because I don't want to come off as defensive.

Thanks for chiming in. Have many good memories of your time at HubSpot.

Re: The HubSpot Culture Code [slides]

#92
post #65

Just recently I started working at the sixth place in my 9-year career(excluding side jobs), so I am somewhat cynical. Here's the main problem with having a culture code: It's often created and agreed upon by a clique of employees who've been working there for years - newcomers get a say inversely proportional to the number of employees they encountered on their first day. The best culture I participated in was in a…

My old company's entire HR "manual":

Recognizing that we are all here voluntarily, please use your best judgement.

Re: The HubSpot Culture Code [slides]

#93

Earlier quoted context omitted.

Cultural groups are capitalized most of the time. It's like Native American or Latino. White is an exception because most white people think of themselves as Norwegian or whatever. Gay isn't capitalized most of the time because most gay people don't think of themselves as Gay.

Ah I get it now! So "Black" means "African American" basically, but "black" would be used for dark-skinned people worldwide. As a foreigner, I find it fascinating how nuanced the seemingly simple English language can be!

I wouldn't pay too much attention to this particular issue, whatever is politically correct today will keep changing over time.

Re: The HubSpot Culture Code [slides]

#94
post #55

https://en.m.wikipedia.org/wiki/Disrupted:_My_Misadventure_i... > FBI documents accessed by journalists via a freedom of information request revealed that HubSpot attempted "multiple failed attempts to manipulate and extort people” with the intention of stopping the book's publication. > HubSpot executives considered the book "a financial threat to HubSpot, its share price, and the company’s future potential." I'm in…

> While I'm sure that HubSpot, its employees, and management may have learned some things about integrity and transparency since then I doubt it, from what I can tell they still think their main product (CRM) some special thing that is legitimately making the world a better place and try to get their employees to buy into that idea. I'm sure they have plenty of satisfied customers, but come on now. It's CRM.

I once interviewed for a online PDF document signing company. You probably know it's name. During the interview I was asked what my impression was of what they did. "Allow people to sign PDFs online" was my reply. "No, no, it's so much more" was the reply. That's when I realised it was just a cultish hype machine that I didn't really want anything to do it. This is what I want: 1. Go to work 2. Solve cool problems 3. Go home and enjoy the money I've earned. Companies (US in particular) really need to understand.

Re: The HubSpot Culture Code [slides]

#95
post #55

https://en.m.wikipedia.org/wiki/Disrupted:_My_Misadventure_i... > FBI documents accessed by journalists via a freedom of information request revealed that HubSpot attempted "multiple failed attempts to manipulate and extort people” with the intention of stopping the book's publication. > HubSpot executives considered the book "a financial threat to HubSpot, its share price, and the company’s future potential." I'm in…

The anecdote I keep coming back to is how they said that people they fired had "graduated" truly a perverse occlusion of material reality.

Re: The HubSpot Culture Code [slides]

#97
post #27

That's nice. Thanks for sharing it. Expect loads of cynicism. I've found that talking about having Principles and Integrity in business and professional endeavors, usually results in being accused of "virtue signaling," which is ridiculous, as we are only talking about simple, basic, realistic human values; not some kind of Mother Theresa code. That said, it is extremely easy to let a focus on "culture" turn into a t…

Thanks for the warning. I hear you. My direct experience is that there will be some that will be cynical -- that's OK. A big lesson for me personally is that working on culture as a "product" is very useful. Collect customer feedback. Identify bugs. Categorize some things as "works as designed". Be transparent with your customers. And, of course, iterate, iterate, iterate.

[deleted]

Re: The HubSpot Culture Code [slides]

#98
Ex-HubSpotter here. Two observations:

1. The deck is a good recruiting tool. Once you're past the start-up phase and are a scale-up this matters a lot.

2. Cynicism of such decks is understandable because it is just words and culture often reflects the founders' values. As such we were lucky that Dharmesh and Brian are among the highest integrity folks I've worked with who solve for the company always and never for themselves.

The value of the deck for other companies may be encouraging a thoughtful discussion about what kind of culture they want and providing an opportunity to critically evaluate leadership who tacitly set the day-to-day culture.

Re: The HubSpot Culture Code [slides]

#99
post #2

The product I'm most proud of having worked on. Hundreds of hours invested for over a decade. Yes, it's a slide deck -- but think of it as a template. Shared with the community with love.

Calling this love, especially given the documented history of your company, is gaslighting, please stop.

Re: The HubSpot Culture Code [slides]

#100
post #66

Who is this for? Are they using it to attract interns / new grads?

First and foremost, it's for the ~4,000 people that work at HubSpot and who actually create the culture and live it day-to-day. Second, it's for those that want to better understand HubSpot and how we work. It may be because they're considering joining the company. Or becoming a customer. Or becoming a partner. Third, it's for the community of entrepreneurs that are building businesses. My hope is that it can be a us…

If your unarticulated fourth goal was to increase sales of this book:

https://en.m.wikipedia.org/wiki/Disrupted:_My_Misadventure_i...

You've achieved it.

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