Earlier quoted context omitted.
They didn't claim it wouldn't impact revenue. Just that there are probably bigger issues that impact more revenue that should be worked on first from a purely ROI point of view. If and when this issue has a higher ROI than anything else, it should be worked on. The flow of new issues with higher ROI may prevent that from ever happening. I think every developer can easily name 5+ minor bugs in a product they're workin…
Hopefully there is some good logic and systems in place to actually calculate ROI, and it's not just a PM chasing trends and pushing out new features based on their gut. I wouldn't say a user-facing bug that prevents collection of revenue is minor. It's also a little alarming this isn't caught via QA or automated tests. Did this ever work? What other stuff is slipping through? Are we sure the report even escaped supp…
At work, the platform I have to deal with has dozens of fields on every request and response that are specific to Brazil!