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Microsoft Outlook is crashing worldwide with 0xc0000005 errors

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Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#91

Post by jrumbut »

marricks wrote: post #14

I wonder if large companies get more of a pass with outages then small ones? Bias towards authority in a way. If a service has a big enough base an outage could almost seem like a pass for everyone. “Oo couldn’t do that this morning GITHUB was down.” Whereas if my small GitLab server was down bosses could be “well why aren’t we on GitHub like everyone else, it’s up now?” When google calendar was down a bit ago I trie…

MS definitely has customers like hospitals and the military that will be very upset and frantic in any outage.

At least in the days of yore MS distinguished itself with support for that kind of client, famously sending service technicians in helicopters out to remote installations.

It would be interesting to hear, in the new era that they're in, if that kind of thing continues.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#92

Post by kccqzy »

CWuestefeld wrote: post #73
16bytes wrote: post #59

I still don't understand why Microsoft doesn't print human readable error code instead of just "0xc0000005". To figure out what the actual message is, you first have to figure out if you are seeing a HRESULT or a NTSTATUS[1]. In this case the leading 0xC is an invalid HRESULT, so it's for sure an NTSTATUS. Then you just look up the code in the bottom two bytes [2]. In this case it's just error code 5: "STATUS_ACCESS_…

A zillion years ago I was able to see some of the internal communications around the development of OS/2. One topic was the way that non-system floppies would (fail to) boot when left in the PC. What the user would see was something like (I forget the exact numbers) SYS!012345 SYS!876543 ...and they were supposed to go look that up in some reference book to see what it meant. The question was why they weren't outputt…

This kind of pictograms always reminds me of Apple. When a Mac can't boot because of corrupt boot files, it shows a "prohibit" sign.

I suppose the reasoning was the same—not all users can understand English. But in this day and age a pictogram is in fact harder to search for because people describe it differently.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#93

Post by parliament32 »

16bytes wrote: post #59

I still don't understand why Microsoft doesn't print human readable error code instead of just "0xc0000005". To figure out what the actual message is, you first have to figure out if you are seeing a HRESULT or a NTSTATUS[1]. In this case the leading 0xC is an invalid HRESULT, so it's for sure an NTSTATUS. Then you just look up the code in the bottom two bytes [2]. In this case it's just error code 5: "STATUS_ACCESS_…

I think you overestimate how useful "human readable error codes" would be: https://i.imgur.com/SL88Z6g.jpg

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#94

Post by ocdtrekkie »

annoyingnoob wrote: post #82
ocdtrekkie wrote: post #23

It's worth noting that this appears solely to be a failure with Office 365/Click-to-Run-based installations. If you buy your software instead of subscribing to it, and service Office with traditional Windows Update mechanisms... everything is fine today. This is what happens when you rip out well-tested IT infrastructure that has a reasonable update distribution process and entrust the cloud to update your software f…

I can spend a lot of cash up front on Exchange and Office, then deal with constantly patching them. Or I can spend only per seat/per month and the patching is automatic and the service is likely more reliable. After 3 years the costs are almost the same. Its not like my private environment is so much more stable than an MS datacenter. And the software has the same amount of bugs.

> the service is likely more reliable

I've seen about ten major Office 365 outages since my last major Exchange upgrade? I don't know how beliefs about cloud service uptime being good persist unless your IT staff were really, really bad at their jobs. My house is more stable than a MS datacenter. And by and large, I actually like Microsoft.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#95

Post by ocdtrekkie »

WarOnPrivacy wrote: post #77
ocdtrekkie wrote: post #23

It's worth noting that this appears solely to be a failure with Office 365/Click-to-Run-based installations. If you buy your software instead of subscribing to it, and service Office with traditional Windows Update mechanisms... everything is fine today. This is what happens when you rip out well-tested IT infrastructure that has a reasonable update distribution process and entrust the cloud to update your software f…

>Office 365/Click-to-Run-based installations. If you buy your software instead of subscribing to it... I've never been clear on what CtR describes. The first CtR Office was Home & Student 2010, which was a purchase.

CtR is this containerized install-from-web platform that Microsoft came up with for .NET applications. Yeah, it's actually a lot of years old. But generally speaking, if you get an Office disc or ISO file (say, from Microsoft's Volume Licensing Center), and install it, you get a traditional Office install that gets serviced via KB downloads from Windows Update. If you get Office via a web download from office.com, you get CtR, which self-updates itself sort of like modern web browsers.

A huge difference for business is that Windows Update allows you to approve/deny updates and cache them on a local server with WSUS, whereas CtR leaves each machine to go talk with Microsoft amongst itself on what to install and mostly cuts your IT staff out of the loop.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#96

Post by ldiracdelta »

EvanAnderson wrote: post #63

This is probably a good time to ask: Are any of you receiving your checks from Microsoft for all the beta (and, apparently alpha) testing that you're doing? Mine aren't showing up. I'm not sure who to contact about it. /s In the calls that I've gotten my tiny little Customer base has had something like 25 people "down" today. At least ActiveSync on phones and OWA were still working. I know some people were miffed tha…

I just pay it forward. I've written so many bugs.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#97

Post by [deleted] »

16bytes wrote: post #89
akira2501 wrote: post #76

Earlier quoted context omitted.

> which typically means it's a bug where the program accidentally is trying to read outside of its memory space. I tracked this down with process explorer the other day. What I determined is that outlook is trying to load it's DLLs but the permissions on the FS prevent the DLLs from being read by the user. I reset the permissions for all subfolders in C:\Program Data\Microsoft Common and c:\Program Files\Microsoft\Of…

I would've expected a DLL load error to be ACCESS_DENIED instead of ACCESS_VIOLATION because the path for the DLL goes through a system call to open the file. ACCESS_VIOLATION would be more like dereferencing a null pointer, but it's been a number of years since I had to troubleshoot this far in on Windows. I suppose it's possible they didn't check for the error in the open file syscall then tried to use the uninitia…

[deleted]

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#98

Post by annoyingnoob »

ocdtrekkie wrote: post #94
annoyingnoob wrote: post #82

Earlier quoted context omitted.

I can spend a lot of cash up front on Exchange and Office, then deal with constantly patching them. Or I can spend only per seat/per month and the patching is automatic and the service is likely more reliable. After 3 years the costs are almost the same. Its not like my private environment is so much more stable than an MS datacenter. And the software has the same amount of bugs.

> the service is likely more reliable I've seen about ten major Office 365 outages since my last major Exchange upgrade? I don't know how beliefs about cloud service uptime being good persist unless your IT staff were really, really bad at their jobs. My house is more stable than a MS datacenter. And by and large, I actually like Microsoft.

I would not call this a major outage. The service still worked, just not from a single client app, many apps still worked as did the web interface. My house is more stable too but my office is not. I've had UPS systems fail. I've had ISP outages. The overall up time is better, in the case of Exchange, than I could make it at the office - especially considering the 24/7 nature of email today. We need fewer IT people because we offload some of the work. I don't want to be Rambo.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#99

Post by ocdtrekkie »

annoyingnoob wrote: post #98
ocdtrekkie wrote: post #94

Earlier quoted context omitted.

> the service is likely more reliable I've seen about ten major Office 365 outages since my last major Exchange upgrade? I don't know how beliefs about cloud service uptime being good persist unless your IT staff were really, really bad at their jobs. My house is more stable than a MS datacenter. And by and large, I actually like Microsoft.

I would not call this a major outage. The service still worked, just not from a single client app, many apps still worked as did the web interface. My house is more stable too but my office is not. I've had UPS systems fail. I've had ISP outages. The overall up time is better, in the case of Exchange, than I could make it at the office - especially considering the 24/7 nature of email today. We need fewer IT people b…

I would say I've found "cloud engineer misconfigures something that knocks the whole service offline" happens more frequently than "my building has a hardware, power, or ISP failure". To some degree, I feel like cloud services have, after overengineering their redundancies for such common failures... introduced a far worse failure via their extremely sophisticated update cadence and orchestration systems.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#100

Post by thecosas »

marricks wrote: post #14

I wonder if large companies get more of a pass with outages then small ones? Bias towards authority in a way. If a service has a big enough base an outage could almost seem like a pass for everyone. “Oo couldn’t do that this morning GITHUB was down.” Whereas if my small GitLab server was down bosses could be “well why aren’t we on GitHub like everyone else, it’s up now?” When google calendar was down a bit ago I trie…

Headline: Outlook crashing worldwide

Subhead: Are we better off?

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