91–100 of 275 posts
Earlier quoted context omitted.
I created my account before 2018, but my domain/product was registered with Stripe in 2018. Which side do I fall in? Alternatively, how do I check this myself?
Email support@stripe.com (feel free to CC edwin@stripe.com) and we can check.
Earlier quoted context omitted.
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
If I may make a sincere criticism, as a person who knows nothing about either side of this conversation.... We should all delete "I'm sorry you feel that way" from our mental phrasebooks. It is a phrase that always falls flat, comes across as potentially sarcastic, and is the textbook definition of a non-apology apology. If you want to clarify something, go for it. If you don't want to apologize, don't feel obligated…
Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
Please continue to do what you're doing in this space. Payments are such a complex beast and it's refreshing to work with a company that works so hard to abstract that complexity.
Earlier quoted context omitted.
Meanwhile it's become the new hot thing locally (Southern USA) to charge credit and debit card users a "convenience fee" sometimes as high as 35 cents a transaction. Everyone went from offering discounts to cash users to simply charging card users more.
Interestingly, in 2013 both credit card minimums (up to a maximum of $10) and surcharges (up to a maximum of 4%) became legally federally, although there are 10 states that still prohibit surcharges (including New York, California, and Texas). So seems like $0.35 is allowable on any transaction of $8.75 or more. [1] https://www.thebalance.com/credit-card-surcharges-315423
https://www.ncsl.org/research/financial-services-and-commerc...
Earlier quoted context omitted.
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
We recently made the decision as a SaaS company to switch from a subscription management platform I won't name to Stripe. The process has not been without a couple bumps along the way, but frankly working with Stripe is similar to that scene from Lord of the Rings: The Two Towers when Gandalf tells Theoden to "Breathe the free air again, my friend." Please continue to do what you're doing in this space. Payments are…
Some more context: this has been around for a couple years (for only new Stripe users). Payments are costing more to process. Card network fees have been gradually increasing over the years. Stripe has kept this at bay for its longtime users for as long as we could, even as it's been getting more expensive. But with the water rising across the whole pond, we sadly have to start charging for some of these things.
Hmm, so when refunds are processed, Stripe still always has to pay the interchange fees?
Caveat here is that the card networks' rules are ridiculously byzantine and making blanket statements is usually a bad idea.
Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
Why not use a small charge against a real card? A few $1 charges work fine and are cheap enough to ignore.
Note: this is different than Braintree and Amazon payments, which either refund in full or simply charge only the $0.30 fee. Stripe is now at or near the most expensive here relative to the competition. The idea that they have been doing customers a favor is not accurate. I have used stripe for years, but they are a company that has continued to make things worse with every update, versus AWS which has my trust they…
(I'm one of Stripe's cofounders.) Thanks for the candid feedback. A few quick thoughts -- - This is not a new policy change -- it's been our pricing for all new users since 2017. (The news is that we're now applying this pricing to Stripe's older users, in part as a response to some price increases that the card networks are making.) - Our policy on refunds is pretty much the same as Braintree's. - We've added a lot…
Uh, what?