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SuperShuttle is going out of business

latimes.com

91–100 of 135 posts

Re: SuperShuttle is going out of business

#92
post #47

Earlier quoted context omitted.

I love Lyft but I took a shared lyft for the first time and the driver did three circles around a busy block trying to find a GPS dot (that never moved) that was obviously on the other side of the street, and after an extra 10min jammed an extra person in the car when we hardly fit, despite our protests. That was the last time I took a shared ride.

I am curious how hard a problem it is for the system to figure out what side of the road the driver should be on. Could they put a little arrow or something in the UX so I could point to which side of the street I'm on? Ideally before I order the car so the dispatch algo can prioritize cars that are more likely to approach from the correct side. If the street is busy it can be hard as a pedestrian to safely get to th…

Looks like civilian GPS accuracy is 4m or so. I could imagine that dropping someone's dot in the middle of a street, and then a driving having to guess which side of the street the error is coming from.

Re: SuperShuttle is going out of business

#93
post #67

Earlier quoted context omitted.

> jammed an extra person in the car when we hardly fit, despite our protests Are you talking about more people than seatbelts? Or just having three people across the back seat? If you choose pooled options ride-sharing companies go by the nominal capacity of the car, so four passengers plus the driver in a standard five-seater car.

He probably means that one or more of the two, soon three, people in the back were rather large.

Yes and it was a subcompact sedan while both people had large backpacks on their lap

Re: SuperShuttle is going out of business

#94
post #47

Earlier quoted context omitted.

I love Lyft but I took a shared lyft for the first time and the driver did three circles around a busy block trying to find a GPS dot (that never moved) that was obviously on the other side of the street, and after an extra 10min jammed an extra person in the car when we hardly fit, despite our protests. That was the last time I took a shared ride.

I am curious how hard a problem it is for the system to figure out what side of the road the driver should be on. Could they put a little arrow or something in the UX so I could point to which side of the street I'm on? Ideally before I order the car so the dispatch algo can prioritize cars that are more likely to approach from the correct side. If the street is busy it can be hard as a pedestrian to safely get to th…

It was a 3 lane one direction road and each time he went to the right hand side because the instead of trying the left handside. And instead of waiting for traffic to clear and thinking she might be on the otherside of the building he went to the back...twice.

Re: SuperShuttle is going out of business

#95
post #31

Let's face it, Ridesharing ate their lunch. I was a religious SuperShuttle user until Lyft showed up - it usually cost me roughly the same amount to take a Lyft shared, I didn't have to wait on the right van to show up, and instead of winding through taking a half dozen other people home first, it often takes me straight home, or at most with a couple of stops. It's a hard world for traditional scheduled taxiing to b…

I had just started using the local Coach airport shuttle because it was so convenient and have begun to travel more. It announced it was shutting down a week or so ago for the same reasons. Ridesharing will cost me double each way or risk leaving my car at the airport. I'm beginning to dislike Lyft and Uber. When I was in Vegas it wasn't even worth using them. The lined up procession of cabs is more convenient than t…

> The lined up procession of cabs is more convenient than trying to find the one car you're supposed to get into,

Lyft has a new feature (I forget what it's called) where instead of directly matching with a specific driver, you get a four-digit number and then stay in line and get in the car when your turn comes. At that point you match with the driver using the number you got.

Re: SuperShuttle is going out of business

#96

I preferred supershuttle over uber/lyft because of more certainty and it works as a good forcing function for me to be at the airport well in time. Just this Friday was my first bad experience where they called me at 2:30 am to cancel my 4 am shuttle. A double whammy as it killed any chance of getting a few winks. I was really annoyed and thought that that was weird because supershuttle never cancelled on me before.…

Same. I generally take rail to my airport except it doesn't run at all hours. I know I can count on a shuttle to get me to the airport but don't want to risk a rare Lyft driver at that hour deciding against taking me an hour to the airport. Helps that shuttle is half the cost and doesn't make it take all that much longer.

Re: SuperShuttle is going out of business

#97

Earlier quoted context omitted.

yeah but Lyft and Uber * are often forbidden directly at airport gates * you need an US sim phone card for phone apps. As a non US person I usually don't have that before traveling to the USA ;(

Or WiFi, which most airports have.

You can’t sign up for Lyft with WiFi can you.

Re: SuperShuttle is going out of business

#98
post #31

Let's face it, Ridesharing ate their lunch. I was a religious SuperShuttle user until Lyft showed up - it usually cost me roughly the same amount to take a Lyft shared, I didn't have to wait on the right van to show up, and instead of winding through taking a half dozen other people home first, it often takes me straight home, or at most with a couple of stops. It's a hard world for traditional scheduled taxiing to b…

That’s what I can’t understand: how do SS rides cost so damn much. For that experience I’d expect a flat $10 fee

Re: SuperShuttle is going out of business

#100
post #22

Very interesting in that SuperShuttle was sold to a PE firm specializing in distressed assets in September. This bankruptcy was likely already a given at that time.

You wonder what analysis went into that deal. Just the month before, Uber had announced a $5.2 billion loss for the quarter, which gives a sense of the competitive landscape SuperShuttle faced. There are also arguments that PE has been doing a lot of poor deals lately and institutions allocating to them are going to be disappointed: https://americanaffairsjournal.org/2018/02/private-equity-ov...

Thanks for the link - this article is eye-opening.
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