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Google Chrome experiment crashes browser tabs, impacts companies worldwide

zdnet.com

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Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#91

Post by lykr0n »

davvolun wrote: post #87
Slartie wrote: post #30

I chuckled at this: > "Do you see the impact you created for thousands of us without any warning or explanation? We are not your test subjects," said an angry sysadmin. "We are running professional services for multi million dollar programs. Do you understand how many hours of resources were wasted by your 'experiment'?" Did you, dear sysadmin, pay anything for Google Chrome? No? Are you in any contractual relation t…

Exactly, and when the workaround is "just use one of the other 3 or 4 major browsers that are probably already installed on your work computer" (and if you're using an enterprise setup as mentioned in the article, you've probably got 2 or 3 things that are still locked into IE, probably IE6 for some stupid reason). If your business is so locked into using Chrome, and specifically Chrome, and you aren't paying money t…

Chrome is the new IE. There are a bunch of SaaS tools and self hosted tools that only work in Chrome.

The problem with Chrome is that developers push each other to use Chrome, so they only develop for Chrome, and the stuff they make might only work in Chrome.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#92

Post by m45t3r »

user740372 wrote: post #60
Slartie wrote: post #30

I chuckled at this: > "Do you see the impact you created for thousands of us without any warning or explanation? We are not your test subjects," said an angry sysadmin. "We are running professional services for multi million dollar programs. Do you understand how many hours of resources were wasted by your 'experiment'?" Did you, dear sysadmin, pay anything for Google Chrome? No? Are you in any contractual relation t…

So no pay, no voice?

One thing is "well, your experiment broke our , is there some instructions on how to disable it?" So, well, showing humbleness since this is a software that you're using for free.

The other thing is the way that was described by the article: "I am a sysadmin from a multi zillion enterprise, your idiotic experiment broke our setup. Disable this ASAP and never do something similar ever again".

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#93

Post by m45t3r »

robocat wrote: post #53
fps_doug wrote: post #47

Earlier quoted context omitted.

No no no. This is an isolated incident. Developers at Google are absolute Wunderkinds that know everything better than the stupid users out there, and never make any mistakes. Except this one time. So don't worry, just leave those field trials enabled, it won't happen again.

The reliability of Chrome is completely astonishing - why do you want to rip the team a new one for making one honest mistake? Any enterprise that didn't have mitigations in place cannot legitimately complain about what is probably the most reliable piece software they use (adjusted for some complexity metric).

Yeah, the fact that Google rolled up a fix in less than two days really shows how good they software engineering is.

I am sure that those multi million dollar enterprises affected by this issue have other softwares so reliable that this was the only time they lost millions on software issue /s.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#94

Post by rchaud »

asah wrote: post #36

There's lots of browsers out there, why are these environments single-sourced to Chrome? Hope is not a strategy.

Because for years, IT managers have been fending off requests from users to give them something other than IE6. Since 2008, Google Chrome has been the "winner" of the desktop browser wars, with IE falling away completely and Firefox's word of mouth impact plateauing against Google's relentless marketing of Chrome.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#95

Post by m45t3r »

Slartie wrote: post #66
omh wrote: post #38

Earlier quoted context omitted.

Google have made many attempts to sell Google services, and Chrome in particular[1], as professional software that businesses can rely on. I've been at conferences where senior Google staff went to great lengths to present the benefits of switching to Chrome. > The experiments are not exactly a secret program and have existed for a while I've been responsible for managing Chrome in a professional environment for seve…

I found this Chromium bug report, which seems to be the epicenter of all the debate and also the source of the citations from the linked article: https://bugs.chromium.org/p/chromium/issues/detail?id=102483... It is well worth a read! There are lots of complaints from what seems to be business users of the free version, but also a few by customers of the Chrome Enterprise subscription with managed installations, and…

Paying customers should have an option to disable it, however unpaid customers should either rollout their own solution or deal with the consequences of running business with free, uncontrolled software.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#96

Post by m45t3r »

user740372 wrote: post #57

Can we stop the "not paying, no demanding" BS? First it's unfair to silence people just because they are not paying. Second, we are always paying. If not with money with our privacy.

The problem is the tone of voice. One thing is you asking, humbling, why did this happen, if it can be reverted since I had a problem in my specific setup and how I (as the non paying customer) can disable it. The other is to be arrogant saying that I am a multi zillion company, you're idiotic for enabling this feature and I demand you to disable it ASAP and never do this again.

The quote from this article is clearly from the later case, even if I am sure that other people reported it more humbly.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#97

Post by Animats »

andybak wrote: post #20
Animats wrote: post #12

Enterprise environments don't click on ads, so they don't matter to Google. Enterprise IT management should realize this.

> Enterprise environments don't click on ads, Not sure where you've worked!

The article seemed to be about an enterprise where people in some job used the browser mostly to access in-house systems. That generates no revenue for Google.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#98

Post by davvolun »

lykr0n wrote: post #91
davvolun wrote: post #87

Earlier quoted context omitted.

Exactly, and when the workaround is "just use one of the other 3 or 4 major browsers that are probably already installed on your work computer" (and if you're using an enterprise setup as mentioned in the article, you've probably got 2 or 3 things that are still locked into IE, probably IE6 for some stupid reason). If your business is so locked into using Chrome, and specifically Chrome, and you aren't paying money t…

Chrome is the new IE. There are a bunch of SaaS tools and self hosted tools that only work in Chrome. The problem with Chrome is that developers push each other to use Chrome, so they only develop for Chrome, and the stuff they make might only work in Chrome.

Absolutely, and if your business is repeating the same mistakes in Chrome as we saw 10-20 years ago from IE....

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#99

Post by ehsankia »

tyingq wrote: post #33
Slartie wrote: post #30

I chuckled at this: > "Do you see the impact you created for thousands of us without any warning or explanation? We are not your test subjects," said an angry sysadmin. "We are running professional services for multi million dollar programs. Do you understand how many hours of resources were wasted by your 'experiment'?" Did you, dear sysadmin, pay anything for Google Chrome? No? Are you in any contractual relation t…

Does Google run these experiments on the $50/year per device Chrome Enterprise?

"experiments" is just new features that are rolled out gradually". This "experiment" was enabled on the beta branch for 5 months and no on ran into it. It was also enabled at 1% on stable and no one caught it.

If these "experiments" didn't exist, the alternative would be that the new stable version would come out and it would break everyone, so we're back to square 1.

Re: Google Chrome experiment crashes browser tabs, impacts companies worldwide

#100

Post by ehsankia »

user740372 wrote: post #60
Slartie wrote: post #30

I chuckled at this: > "Do you see the impact you created for thousands of us without any warning or explanation? We are not your test subjects," said an angry sysadmin. "We are running professional services for multi million dollar programs. Do you understand how many hours of resources were wasted by your 'experiment'?" Did you, dear sysadmin, pay anything for Google Chrome? No? Are you in any contractual relation t…

So no pay, no voice?

These people had a voice, the problem was solved and reverted in 1.5 day. If they had paid, they would've had direct line and it potentially would've been fixed within hours instead.
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