Earlier quoted context omitted.
That list is probably the exact list of google customers that get any real support from google
Anyone can get Google support with Google One [0] for as low as 2$ a month (along side 100GB of storage). The issue is people expect free products they haven't paid a penny for to have live customer support, which doesn't make much sense at the billion user scale. [0] https://one.google.com/
It's miserable in my experience.