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Important Safety Notice from WakeMate

news.ycombinator.com

91–100 of 115 posts

Re: Important Safety Notice from WakeMate

#91
post #42

Does this also explain the problems Engadget had with the battery life?

Doubtful. WakeMate is just incredibly buggy, in general. I've gotten it to work exactly once since I got it (on the supposedly better supported iPhone). Otherwise, it seems to need constant rebooting.

They've said that they're working on fixing battery life issues (at least as reported by Engadget).

The defective charger is a separate issue entirely.

Re: Important Safety Notice from WakeMate

#92

Dear electronics companies. I am willing to pay more money if you build your products in the US / Europe / Japan and actually do QA. (Actually, I have nothing against making stuff in China. But it seems that people outsource to China only to save money, and you get what you pay for. In this case, your house nearly burning down because someone wanted to save a fraction of a penny on capacitors, or something.) Example:…

I am willing to pay more money if you build your products in the US / Europe / Japan and actually do QA.

Most people won't. I'm not sure I would. I don't inherently see anything wrong with buying goods made in China or Taiwan - there are plenty of companies (eg Apple) who manufacture high quality goods there.

US labor has massive issues too - I wouldn't want to own a car made in the US.

As for your router, my Chinese-made Buffalo does everything yours does (plus wifi and runs dd-WRT) and cost me $30. Your argument would only stand up if everything made in China was poorer quality to US made, and that isn't the case.

Re: Important Safety Notice from WakeMate

#93
post #92

Dear electronics companies. I am willing to pay more money if you build your products in the US / Europe / Japan and actually do QA. (Actually, I have nothing against making stuff in China. But it seems that people outsource to China only to save money, and you get what you pay for. In this case, your house nearly burning down because someone wanted to save a fraction of a penny on capacitors, or something.) Example:…

I am willing to pay more money if you build your products in the US / Europe / Japan and actually do QA. Most people won't. I'm not sure I would. I don't inherently see anything wrong with buying goods made in China or Taiwan - there are plenty of companies (eg Apple) who manufacture high quality goods there. US labor has massive issues too - I wouldn't want to own a car made in the US. As for your router, my Chinese…

> I wouldn't want to own a car made in the US.

You might. A lot of Asian carmakers now have plants in the US.

Looks like Honda has 4, for example: http://en.wikipedia.org/wiki/List_of_Honda_assembly_plants

Re: Important Safety Notice from WakeMate

#94
post #84

Earlier quoted context omitted.

So you were basically saving $180 in exchange for a more polluted planet. Great exchange if I ever saw one.

Yes, that is basically correct, although the difference in cost wasn't all environmental obviously, there was also the advantage of using a labor pool with few rights compared to the US, poor health care, and other factors. On top of unit costs there is cost to stock in store, cost of the store's profit, etc. Let me ask you this, would you be willing to pay $10,000 for a computer Made in USA? Is the computer you are…

I don't think a vendor could convince me they didn't merely mark up a $1000 slave labor computer. In Collapse, Diamond wrote about sham "sustainable forestry" certifications from that self-regulated industry; I can't believe that wouldn't happen here as well. Even with orders of magnitude more money involved, Wall St. couldn't find honest appraisers, so what chance do we have?

Re: Important Safety Notice from WakeMate

#95
post #92

Earlier quoted context omitted.

I am willing to pay more money if you build your products in the US / Europe / Japan and actually do QA. Most people won't. I'm not sure I would. I don't inherently see anything wrong with buying goods made in China or Taiwan - there are plenty of companies (eg Apple) who manufacture high quality goods there. US labor has massive issues too - I wouldn't want to own a car made in the US. As for your router, my Chinese…

> I wouldn't want to own a car made in the US. You might. A lot of Asian carmakers now have plants in the US. Looks like Honda has 4, for example: http://en.wikipedia.org/wiki/List_of_Honda_assembly_plants

Only because its cheaper to assemble cars in the US than it is to ship them from China. I don't know how Mexico compares though...

Re: Important Safety Notice from WakeMate

#96
post #68

"...The USB chargers were sourced through a Chinese vendor. We paid to have the proper certification and safety tests performed here in the U.S. for the chargers. However, tonight we were informed by a customer of a safety incident with the black USB chargers..." You think it is appropriate to say this in a recall notice... and this is why you fail. Sony has problems with their products, so does Apple. Neither of the…

Perhaps they could take more responsibility, but they certainly aren't worse than Apple. Remember how Apple was very hush-hush about the exploding/fire-catching Macbook batteries? That seems a more apples-to-apples comparison to a product that was sourced upstream. Notice how Apple didn't do a full recall, they just hoped people wouldn't notice. Points to wakemate for a courageous recall on one report!

Somehow, a superheated device velcroed to your arm going off while you sleep in bed seems a little more serious than a phone getting poor reception.

Re: Important Safety Notice from WakeMate

#97

Earlier quoted context omitted.

As someone working on a hardware startup I feel like I can only create a competitive price by sourcing and assembling overseas, and yet it seems like once you do that every turn is fraught with peril and counterfeit. It would be awesome to hear more advice or stories, if you have them.

This is par for the course. I have friends who have had to manage manufacturing processes in China. You have to be very specific, to the point of utter paranoia, in the instructions that you provide. Wherever, and I mean absolutely wherever a corner can be cut, it will be cut at this level. One friend had to get rubber household cleaning gloves made in China. He worked for a retailer and this would be for their store…

Great story! Hardware manufacturing in China sounds just like software development in India: if you give very precise specifications - so precise that you may as well have written the code yourself - they will usually be followed. However, if you don't say things like "the software should run without errors" you may well find it crashes on start-up.

Re: Important Safety Notice from WakeMate

#98
post #68

"...The USB chargers were sourced through a Chinese vendor. We paid to have the proper certification and safety tests performed here in the U.S. for the chargers. However, tonight we were informed by a customer of a safety incident with the black USB chargers..." You think it is appropriate to say this in a recall notice... and this is why you fail. Sony has problems with their products, so does Apple. Neither of the…

I didn't think they were deflecting or blaming their source. Sounds like they were just saying that they did the proper due diligence, but there is still a problem. Apple did the same thing when they were giving tours of their radio-frequency test lab. It's a way of saying, "Yes, there's a problem, but it wasn't sheer negligence."

They obviously didn't do the proper due diligence. They did what was legally required, but they did not do what was necessary to avoid to avoid the business nightmare they're in now.

Re: Important Safety Notice from WakeMate

#99
post #68

"...The USB chargers were sourced through a Chinese vendor. We paid to have the proper certification and safety tests performed here in the U.S. for the chargers. However, tonight we were informed by a customer of a safety incident with the black USB chargers..." You think it is appropriate to say this in a recall notice... and this is why you fail. Sony has problems with their products, so does Apple. Neither of the…

I feel like your prejudice is coloring your reading of that email. "This is what we did, these are the precautions we took," seems like a perfectly reasonable message. (Admittedly, it may be a cheap tactic, but Chinese manufacturers are the butt of many jokes in the US market, so I suspect most people would just shrug and say, "that sucks, glad they warned me.")

If they fail, it's not because of that messaging... it's because the product works poorly (based on some reviews) and now has defective parts.

Re: Important Safety Notice from WakeMate

#100

Dear electronics companies. I am willing to pay more money if you build your products in the US / Europe / Japan and actually do QA. (Actually, I have nothing against making stuff in China. But it seems that people outsource to China only to save money, and you get what you pay for. In this case, your house nearly burning down because someone wanted to save a fraction of a penny on capacitors, or something.) Example:…

+1 for soekris (I have a 5501 sitting on the counter with me right now, one of 5 that I own [I use them as both VPN endpoints, and firewalls at work]).

I remember when I got my first one and had a problem with it. I literally just called the company and heard "Hello, Soekris engineering...oh, hold on, let me get one of the engineers for you."

Absolutely worth the money. Awesome in every single way (and they look badass too :-D).

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