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My MacBook Pro exploded and burst into flames

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Re: My MacBook Pro exploded and burst into flames

#91

Post by PhasmaFelis »

coldtea wrote: post #15

> I produce music for a living - FIVE days without my computer is unacceptable Then get two computers as a backup? While here it's Apple's issue, it could just as well be your fault that the laptop died (e.g. dropping it). Then you wouldn't have any laptop, but also no justification to demand an immediate replacement or deem not receiving one "unacceptable"...

> While here it's Apple's issue, it could just as well be your fault that the laptop died (e.g. dropping it).

Sure, and it could have been trampled by an escaped rhino, and then the zoo would owe him a new laptop. But we're not talking about random hypotheticals. A company has different responsibilities when their product explodes than when the customer breaks it.

Also, How about the part where Apple told him they'd call back in 24 hours and didn't?

Re: My MacBook Pro exploded and burst into flames

#92

Post by DavideNL »

c0nfused wrote: post #87
russtrotter wrote: post #78

I'm sitting here typing this response on a 2016 MBP (the first gen with the butterfly keyboard and touchbar). Due to some thermal issues, I unscrewed the cover to blow the dust out and discovered my batteries are all swelling. Yikes. I wonder if there's a follow-on recall in a year or so for this generation. I bought a battery replace kit from ifixit so I might kick the can down the road for a bit longer, time will t…

There's a recall on now according to Reuters. Apple recalls certain older MacBook Pro units https://mobile.reuters.com/article/idUSKCN1TL2BW

The model is "MacBook Pro (Retina, 15-inch, Mid 2015)"

and here is the link to check your serial number: https://support.apple.com/15-inch-macbook-pro-battery-recall

I have this model and my Macbooks serial number is not "eligible". Let's hope for the best... :'(

Re: My MacBook Pro exploded and burst into flames

#93

Post by dazhbog »

Typing this on a 2015 13 inch macbook pro with 4 out of 6 batteries swelled.. I'm pretty sure I could get Apple to service it but I will attempt to do locally here in Shenzhen. It is around 50USD to replace the batteries on the spot with a "new, original" pack..

The dilemma is, do I want an "original" pack back in?

Re: My MacBook Pro exploded and burst into flames

#94

Post by simion314 »

lloeki wrote: post #89
simion314 wrote: post #42

Earlier quoted context omitted.

Not true,IMO 1 I would have got the person at the shop check it and tell me if I need a new laptop or a new part, this happened to a laptop of mine and I decided I would get a new laptop, then the shop person offered to buy the display and RAM from me and I sold it, so a different person would be able to fix his laptop 2 a spare part can be found from a different laptop or ordered online by the shop, so they can orde…

> this happened to a laptop of mine and I decided I would get a new laptop Equally true for Apple hardware, that you can get in most reasonably sized shopping malls basically anywhere over here (France). Most places that sell laptops also sell Apple hardware.

Maybe I do not understand your point, but can you go with a broken Apple laptop , without a schedule to shopping mall, have someone test it, tell you a diagnose and how much will it cost, ifv you decide you want a new one would the shop offer you money for the working parts of your Apple laptop( Apple is trying to make this illegal, reusing parts)

Re: My MacBook Pro exploded and burst into flames

#95

Post by EnderMB »

jakelazaroff wrote: post #84
achow wrote: post #79

Earlier quoted context omitted.

Hmm not sure I have come across Uber driver having a second car as a backup. MacBook Pro is an expensive piece of equipment and someone who produces music for living (or any other freelancers really) must have stretched their budget to get the primary machine itself. If I pay top dollars for anything then I do hope that I don't have to pay top dollars again for having a backup of that.

I agree with you in general, but the username is whitepandamusic; if they're actually White Panda they're a fairly prominent DJ and producer. https://en.wikipedia.org/wiki/White_Panda Edit: Looks like it is! https://twitter.com/whitepanda/status/1133847982317723648

Yep, he's very well-known in certain circles, having started working on singles with solo artists alongside the previous duos mashup work.

If this resulted in substantial data loss, it could be really bad.

Re: My MacBook Pro exploded and burst into flames

#96

Post by [deleted] »

jakelazaroff wrote: post #84
achow wrote: post #79

Earlier quoted context omitted.

Hmm not sure I have come across Uber driver having a second car as a backup. MacBook Pro is an expensive piece of equipment and someone who produces music for living (or any other freelancers really) must have stretched their budget to get the primary machine itself. If I pay top dollars for anything then I do hope that I don't have to pay top dollars again for having a backup of that.

I agree with you in general, but the username is whitepandamusic; if they're actually White Panda they're a fairly prominent DJ and producer. https://en.wikipedia.org/wiki/White_Panda Edit: Looks like it is! https://twitter.com/whitepanda/status/1133847982317723648

[deleted]

Re: My MacBook Pro exploded and burst into flames

#97

Post by simion314 »

ryanlol wrote: post #76
simion314 wrote: post #62

Earlier quoted context omitted.

Do you insinuate that Apple hardware is a fashion statement and not for real work? If I live in a big city can I get my iMac/MacBook fixed without scheduling in 1-2 hours? I seen the LTT saga with the iMac where they could not fix it so it would be like you crash your Ferarri and you have to wait for them to first train the mechanics and create the spare parts and after that have it fixed.

>be like you crash your Ferarri and you have to wait for them to first train the mechanics and create the spare parts and after that have it fixed. Yeah, that’s actually exactly how it works. Good luck getting spare parts for a new Ferrari, all the parts will be headed for the assembly line and not towards your car.

Similar to Tesla then, this is not acceptable for some hardware you use to do your work. When you sell your new shiny product your repair shops should have been trained, should have all the parts,manuals, software needed to fix the problems that would appear, things break, even if the user is at fault he should be able to have it fixed.

Re: My MacBook Pro exploded and burst into flames

#98

Post by s_dev »

Hmmm 2016 MacBook Pro here -- just brought it back to have the keyboard serviced. Checked the website and it says:

>The serial number you entered is not eligible under this program because either:

>It's not in the affected serial number range.

>Our records show that your device has already been serviced as part of this Program.

Opened up Cocunut Battery and have relized they replaced the battery without telling me. It's done very subtely on the service completion document -- "Replaced Top Case with Battery" -- are these parts not seperate?

Re: My MacBook Pro exploded and burst into flames

#99

Post by trevman »

russtrotter wrote: post #78

I'm sitting here typing this response on a 2016 MBP (the first gen with the butterfly keyboard and touchbar). Due to some thermal issues, I unscrewed the cover to blow the dust out and discovered my batteries are all swelling. Yikes. I wonder if there's a follow-on recall in a year or so for this generation. I bought a battery replace kit from ifixit so I might kick the can down the road for a bit longer, time will t…

I do think it's interesting that the quality of the MBP have fallen so much. Obviously, they have improved specs, but my 2013 MBP is still going strong.

I am kinda nervous about the battery swelling; maybe I should open it up and take a look.

Re: My MacBook Pro exploded and burst into flames

#100

Post by basilgohar »

chakintosh wrote: post #55

This made me wince. I haven't backed up my mac in 10 months now simply out of laziness, it contains some sensitive client work that NDA doesn't allow me to put in the cloud, it's millions of dollars worth of work and contracts, if I lose it, my company loses those clients as well. And my MBP gets really hot sometimes. Expect a TIFU from me at anytime.

You can use a service like Backblaze[1] and encrypt the backups with a password. This is saving you a LOT of worry and risk for $6/month.

[1]https://www.backblaze.com

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