Earlier quoted context omitted.
Another anecdote: I’d have cancelled Netflix a while ago if my family wasn’t using it. Their UX has been on a steady decline for me: - Audio previews make it so I never want to browse for what to watch next. I hate having to fumble with my tv/home theatre remote because of this. - If you leave it hanging, the previews count towards a watch! Wow. God help you if you wanna make some popcorn. - Their sorts are always sh…
I share your observations, but wanted to add the their browsing system is just bonkers. Discovery is impossible — imo they overoptimize for engagement and make it hard to explore the catalog. I find out about many new shows via PR placements in newspapers.
On a whim I switched over to my step father's profile - holy shit! There were at least 15 movies I wanted to watch that I absolutely could not get to show up on my profile without searching by name. I found a handful more on other family member's as well.
If we weren't on a 5 person family plan I would have cancelled long ago because from what they will show me there isn't any to watch.