I'm something of a toy collector, and I feel like much more could have been done to save Toys R Us. I used to go to the Toys R Us in Chicago (the only one) every once in a while, when the mood struck me. They always seemed to get new releases far too late, and it was always dead quiet, and empty even on what should have been peak hours. I eventually gave up on them and bought everything online, (from Amazon, most of the time) as they rarely even had what I was looking for when I bothered to make the trip.
There are only like... 3 other toy stores in the city that carry collector-focused lines, and they are smaller, independent stores that manage to stay in business by trading in both new releases and older toys, both online (through ebay) and in their brick-and-mortar locations.