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Introducing Airbnb Plus

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Re: Introducing Airbnb Plus

#91
Waiting for serviced apartments to show up in the US like they do in Australia & Asia.

When I travel over there, I always do it. The amenities of the Airbnb, plus a front desk and a consistency + cleanliness.

AirBnbs are great, but they're still very hit/miss.

Re: Introducing Airbnb Plus

#92

This is strange marketing as it almost sounds like the non-Plus listings aren't what people already expect to some degree from an airbnb. > With Airbnb Plus, you can always check in effortlessly. Every home is equipped with a lockbox, keypad, or a host who is on-call to greet you. This is so weird. How would you otherwise check in to a home if it doesn't have self check in or a host? > When you book an Airbnb Plus ho…

Airbnb employee here: Re: the check-in and on-demand requirement, this means that there is 24 hour check-in available vs. a pre-set check-in time that you would have to coordinate closely with a host. This would mean that there's a keypad, lockbox with a key and/or a doorman or local key person who will bring the key on demand when requested.

Re: Introducing Airbnb Plus

#93

Earlier quoted context omitted.

I thought that you couldn't see what a host or guest wrote about you until you already wrote your review. That's the way it's been for me, anyway.

TBH I haven't used AirBNB in a long time (too many small hassles + one big bad experience), so it's hard for me to say at this point. I do know that similar systems (Uber, at least) have had issues with leaky reviews leading to retaliation. It's hard to implement a system like that, especially when your users have safety, money, and comfort on the line.

Works great with the double blind system Airbnb uses

Re: Introducing Airbnb Plus

#94

I travel a lot and have stayed at 50+ airbnb places all around the world -- but the biggest problem is that the reviews are always so artificial you honestly have zero idea of what you're getting into. Worst of all is the amenities, which are more often incorrect than not. I generally filter for places with washer + drier, as I'd rather not be looking for laundromats. Probably over 80% of listings that say they have…

A lot of people don't do the distinction between a washing machine and a drying machine. I'd be surprised if the places you visit did not have a washing machine at all.

Yeah I think this may be partly an issue of what people are used to. In most countries the dryers are terrible anyway so everyone hangs their clothes to dry.

Re: Introducing Airbnb Plus

#95

This offering looks nice, but half the bullet items listed as benefits were things that I already thought were guaranteed by AirBnB... This seems like an excuse to lower their standards on non-Plus listings.

It's what you expect, but it costs them money to verify these expectations. I'd guess this is about saying "we've verified this" .

I'd argue it's about not saying "we've found a way increase the margin on our services"

Re: Introducing Airbnb Plus

#96

This offering looks nice, but half the bullet items listed as benefits were things that I already thought were guaranteed by AirBnB... This seems like an excuse to lower their standards on non-Plus listings.

Agreed, don’t know why we should suddenly pay more for something we once expected for free.

A lot of people stay in hotels because there is a certain consistency even if they are more expensive and less nice usually. Airbnb Plus is a way to make sure Airbnb is as consistent as possible to compete. If you want the cheapest possible room, you can just get a normal Airbnb and not pay slightly more for someone to check that there is an extra toothbrush and a bottle of wine when you check in

Re: Introducing Airbnb Plus

#97
post #87
post #60

Earlier quoted context omitted.

I semi-regularly stay at Bed & Breakfasts when I travel. I've never booked through Airbnb but I observe that a fair number now list there. I expect this also fuels the perception that Airbnb is more expensive than it used to be. B&Bs (in the small inn sense) aren't typically all that inexpensive. It really depends what I'm looking for. With a lot of business travel in particular, I'm looking for a consistent experien…

AirBnB has also made it pretty easy to use their service for business travel. If you're under cap, you could possibly upgrade to a better plane seat. Personally, I prefer a cheap hotel and a good plane ride. A lot of the old-school business travel services like fax machines and gyms I don't ever use anyway.

I have pretty good status on my regular airline so I typically book directly. With hotels, I often go for "serviced apartments" and long-term stay oriented suite hotels. I want a staffed desk but other than that I really don't use full-service hotel features all that much. And the alternatives are often at least a bit cheaper and can have larger rooms.

Re: Introducing Airbnb Plus

#98

I travel a lot and have stayed at 50+ airbnb places all around the world -- but the biggest problem is that the reviews are always so artificial you honestly have zero idea of what you're getting into. Worst of all is the amenities, which are more often incorrect than not. I generally filter for places with washer + drier, as I'd rather not be looking for laundromats. Probably over 80% of listings that say they have…

Hosts (or anyone) can look at your profile to see the reviews about you, but not the reviews you've written. They would have to know the places you've stayed and then search through those reviews to find yours. So I don't think you should be worried about leaving honest reviews.

As a host I use a chrome plug-in that shows me every review a guest has written for their stays

Re: Introducing Airbnb Plus

#99
They don't explicitly state this, but I really hope one of the things they guarantee with Plus is that the host isn't expecting you to cover up the fact that you're in an AirBNB.

I love the service overall, but I absolutely hate getting the morning-of-checkin email saying "Hey can't wait to host you, by the way, tell the receptionist you're my cousin and if any of the neighbors are in the hallway please just pace around the elevator until they leave." This seems to happen 90% of the time in New York places.

Re: Introducing Airbnb Plus

#100

I travel a lot and have stayed at 50+ airbnb places all around the world -- but the biggest problem is that the reviews are always so artificial you honestly have zero idea of what you're getting into. Worst of all is the amenities, which are more often incorrect than not. I generally filter for places with washer + drier, as I'd rather not be looking for laundromats. Probably over 80% of listings that say they have…

> but the biggest problem is that the reviews are always so artificial you honestly have zero idea of what you're getting into.

> I just add the problem by leaving positive reviews even when I'm unhappy with the place

So stop actively making the problem worse. Retaliatory reviews aren't a thing, because the host can't see your review until after they post theirs, and the only outcome from a potential host tracking down all of your past hosts' listings, digging through possibly dozens or hundreds of reviews to find yours, and finding out that you said that the listing wasn't as described is that you'll get suckered by fewer accommodations that aren't as described. There's no good reason to post a falsely positive review of a bad listing.

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