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Online shopping in Africa doesn’t work because of shipping and billing forms

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Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#91
post #7

It's funny, even in the Netherlands we feel a (tiny, tiny) bit of this: all foreign websites have address entry systems that always ask for a state/province (and even faithfully produce a list of all our provinces). We indeed have them but locals ignore them entirely, city, street, number and postal code are all we, and domestic companies, use.

Same in France (or at least close).

We have regions and départements. These are formal structures/entities but are never used in addresses (you get a hint of the département in the zip code).

The foreign web firms do list them, usually correctly. Sometimes they mix up the regions and the départements (usually using île de France, which is a region around Paris, and the rest being départements).

This is not harmful (and ignored during delivery) but shows a one size fits all approach

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#93
I'm betting Nicaragua has similar problems. I remember addresses that were like, "From the third roundabout, take the first exit toward the lake, turn left at Oliveo funeral home, take the second exit, fourth house on the left (it's blue)."

No street names or numbers, and you have to know what "third roundabout" means to even get started (there are three major roudnabouts in Managua, the third one is the one closes to the lake. And "toward the lake" means "north". It's a single word in Nicaraguan Spanish and it's used in place of the usual Spanish word for "north".

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#95

Shipping, in general, does not work well in Africa. So much stuff is stolen, lost, or late. Nobody wants to hear those facts because it might mean something negative about blacks.

Alternatively, it might show something about people (mainly Europeans) who have driven huge numbers of Africans into terrible poverty for generations where they have no option but to perform jobs poorly, steal, etc.

Likewise, assuming all problems in Africa are due to innate differences in "blacks" rather than considering other possibilities certainly says something about the person making that assumption.

(edited for minor typos/grammar)

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#96
post #70
post #47

Earlier quoted context omitted.

This isn't really a matter of computers helping or not helping people. The issue is with the delivery service. They need some reliable way to find the right destination.

My reading of the article is quite different from yours. The author writes, > I can only tell you that I live in Kanyanya, a Kampala suburb. If you need my exact home, then I’ll either have to send you a GPS location via apps like Whatsapp, Telegram, Google Maps or engage you in a long phone conversation in which I’ll try to describe landmarks, building and trees leading to my house. But street address, zip code? Hel…

That is all much more cost intensive. Think of a delivery guy trying to sort through all that crap. List of landmarks? What a joke.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#97
post #81

Earlier quoted context omitted.

The first time I ordered something from Amazon to be delivered to my workplace, I spent like half an hour trying different variations of the address so that it would pass the validation. And my workplace is a university building where 200+ people work, in a European country. Finally, I got it to work by typing "Campus of Place, Faculty of Building". It wouldn't work without the words "Place" and "Building", which we…

> Why they have to complicate so much something that just works is beyond me. Probably because it doesn't Just Work(tm) as well as you think. People in general are pretty bad at knowing their actual deliverable address - if you are someone as large as Amazon having even .1% of your packages returned due to user input address errors is likely quite a lot of money. Having briefly done e-commerce stuff where we had to s…

I'd actually think that with people using GPSs so much of the time using potentially quirky addresses that require some local context would be a bigger problem rather than a lesser one.

When I moved into my house, I effectively had two different addresses that I had to disambiguate based on who I was talking to. As far as the post office was concerned, I lived on Main Street. But a lot of the local maps and local service people thought I lived on North Main Street based on an older street naming convention. At various times, people would tell me I gave them the wrong address.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#98
post #7

It's funny, even in the Netherlands we feel a (tiny, tiny) bit of this: all foreign websites have address entry systems that always ask for a state/province (and even faithfully produce a list of all our provinces). We indeed have them but locals ignore them entirely, city, street, number and postal code are all we, and domestic companies, use.

Even in the US stuff like that happens.

I recently refinanced, and the lender kept getting hung up on how they needed to "contact my county" for verification. Well, in Connecticut a "county" is nothing more than a name on a map or an organizational method. It's not an actual government entity, there's no one to contact.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#99
post #93

I'm betting Nicaragua has similar problems. I remember addresses that were like, "From the third roundabout, take the first exit toward the lake, turn left at Oliveo funeral home, take the second exit, fourth house on the left (it's blue)." No street names or numbers, and you have to know what "third roundabout" means to even get started (there are three major roudnabouts in Managua, the third one is the one closes t…

> It's a single word in Nicaraguan Spanish

What is the word?

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#100

In France (don’t know how it works elsewhere) shops can be a shipping point. It creates a network for transporters and it’s a must have for any online shop. If the transporter ships directly to your home, you have to be here when he comes (and in France you never really know...). If you haven’t bought large furniture or fridge or whatever, it’s simpler to go to a shop, it’s open on a wide range of hours. For the shop…

Post delivery at home is a nightmare in France, it is a subject for one man/woman shows :)

Another useful delivery man which appeared relatively recently are Amazon Lockers. They have funny names, though (mine is "falafel")

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