I’ve been a customer for years and recently had a catastrophic failure of a computer and it’s direct attached backup drive. I have spent the last four days waiting for backblaze to create a restore a backup for a computer on and last I checked it was at 9%. I chatted with support and they said this is normal. That progress may jump to completed any time because the restore only tracks file count. I wish I could say I…
This is why you always want the onsite & offsite backup, because offsite cloud backups will always be fairly slow to fully restore. I use a local NAS to achieve automatic onsite backups myself. It's part of the 3-2-1 backup rule.
The problem started when I decided to upgrade to High Sierra. The upgrade was catastrophic for this configuration of Mac Pro. I have been on the horn with an Apple Senior Advisor within Apple Enterprise Support who has escalated my specific issues to Apple Engineering. I decided to roll back but in the process of restoring the machine from the time machine backup the locally attached drive failed.
Apple has yet to tell me if they will even support the Apple RAID controller even though this version of the Mac Pro is listed as compatible. In the meantime I need to get back up and running. This is why I pay for a cloud backup in addition to having a local backup.
Fortunately, I also have a MacBook Pro laptop that I keep a duplicate copy of some of the data on.
My productivity will not take a hit.
It's just that most people are not me and it seems like it should not take more than four days to create a restore so that I can download my data.