Chatbots Don't Deliver Good Customer Service

Post by d--b » Fri, Jul 07, 2017, 10:35 PM UTC

olavgg wrote: post #77

d--b wrote: post #49

Earlier quoted context omitted.

That's not the point. The UI is not appropriate. It makes me feel like I can ask this type of question, where in fact it cannot. I'm sure that if I asked the same question replacing France and US by Norway and Sweden, I'd get the same answer.

You right about that, you ask a difficult question that a even human could not answer correctly as it isn't precise enough. All I actually do know from that question is that it is related to insurance cover abroad. But do you mean car insurance? Travel insurance? Health insurance? As we do not have an intent for "unknown insurance cover abroad" yet, we fail to help you further. This happen sometimes for many contexts…

Yeah right. I think everybody's answer to that is: I'll believe it when I see it.

Pass the Turing test and maybe, just maybe a chat bit interface will make sense

Post by ge0rg » Sat, Jul 08, 2017, 7:22 AM UTC

shangxiao wrote: post #35

computator wrote: post #26

> When you're filling a signup form, you instantly know what information they'll need from you. You can decide if you're comfortable sharing them before you engage in filling it. If only that were true! The trend is to ask for a little bit info at a time, then take you to the next page where it asks for other info, and so on. You don't see at a glance the whole form anymore. I resort to filling in fake info on sign-u…

Along similar lines, I detest a trend I've noticed where login forms show the username/email & password on separate forms. It's annoying to have to click through more than is necessary and additionally breaks my password manager's auto login.

The worst offender here is Microsoft, if you have a personal and a business account under the same email address (that alone is a major UX fuckup). But they add insult to injury by showing you a typical email+password form, and when you press [Tab] after the email address and start typing your password, the form is replaced under your eyes with a dialog to choose which account you want to log in, only then followed by a password prompt.

Re: Chatbots Don't Deliver Good Customer Service

Re: Chatbots Don't Deliver Good Customer Service