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Apple AirPods satisfaction at a remarkable 98% for customers

experian.com

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Re: Apple AirPods satisfaction at a remarkable 98% for customers

#91

Post by jeppebemad »

exelius wrote: post #23
nardi wrote: post #5

Earlier quoted context omitted.

I don't think it's about "features." I think they're amazing because they do what they're supposed to, and they do it really, really well. I've owned many, many pairs of Bluetooth headphones, and these are the first that consistently just work and I can easily take with me everywhere. A+++ would buy again.

I can see that. I have a pair of Bose QuietComfort 30s and they are great - only downside is that they're too big. I'm worried I would lose the AirPods though.

I've been loving my Beats X wireless in ears. I feel like they've got all the upsides of the AirPods. Including the compactness and "just work" features, but excluding the "might loose them" part. They've been hanging around my neck for months now!

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#92

Post by stcredzero »

pavel_lishin wrote: post #10
AsyncAwait wrote: post #8

Earlier quoted context omitted.

I am too, but most people probably listen to these class of headphones for ages, so they're not even aware/in need of something better. The fact is, the AirPods are like a $25 headphone packed into a $150 wireless case.

I lose my headphones often enough that I balk at anything about $15. I'd probably be quite happy with the Airpods' quality... ... right until I dropped one onto the subway tracks.

How about $5? VE Monks:

https://www.youtube.com/watch?v=mZbCWaY2KXo

I have a $400 pair of headphones, but I like these earbuds as well.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#93

Post by lowtolerance »

ForrestN wrote: post #68
smnscu wrote: post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

For almost all consumers who have never owned super fancy headphones the sound quality is great.

I own super fancy headphones, but they're not "everyday carry" for me like the AirPods are. There's something to be said for the portability and convenience of AirPods. For me, the tradeoff in sound quality is more than worth it.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#94

Post by rhinoceraptor »

dlevine wrote: post #2

I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly. Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

I think it's the case that not many people have them. I want to buy a pair but the lead time is still six weeks, and it's been that way for months. At this point I wouldn't expect them to be available in physical stores until July or August at the earliest.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#95

Post by polotics »

eridius wrote: post #89
Nullabillity wrote: post #64

And suddenly Apple's usual marketing strategy makes a whole lot more sense. Price it high enough that nobody who has to care about money would buy it, and make it crappy enough that nobody who cares about quality would buy it. And, apparently, it seems the people who aren't filtered by that will say anything is the second coming of christ as long as it comes in a shiny enough box.

> make it crappy enough that nobody who cares about quality would buy it. This is a remarkably bizarre thing to say in response to a 98% customer satisfaction rating.

I do not find it bizarre, we are talking about 98% of the customers who actually bought the product, despite its low sound quality.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#97

Post by valuearb »

polotics wrote: post #95
eridius wrote: post #89

Earlier quoted context omitted.

> make it crappy enough that nobody who cares about quality would buy it. This is a remarkably bizarre thing to say in response to a 98% customer satisfaction rating.

I do not find it bizarre, we are talking about 98% of the customers who actually bought the product, despite its low sound quality.

Since when is AAC "low quality"? Especially for bluetooth headphones?

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#98

Post by tedmiston »

kemayo wrote: post #11
dlevine wrote: post #2

I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly. Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

Speaking just for myself, it's two things: First, there's that Apple "it just works" whole-package experience. If you're bought into the Apple ecosystem, using macOS and iOS, it's really incredibly seamless and gets rid of all those bluetooth hassles. Plus, as you say, battery life is good enough that I've never personally run up against it. Second, and the part which surprised me to discover after I got mine, it tur…

Agree that it's the (1) deep integration into iOS (how much better the experience vs other bluetooth headphones), (2) the battery life (and the whole case design so that they're always charge), and (3) true wireless / no connector cord.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#99

Post by eridius »

polotics wrote: post #95
eridius wrote: post #89

Earlier quoted context omitted.

> make it crappy enough that nobody who cares about quality would buy it. This is a remarkably bizarre thing to say in response to a 98% customer satisfaction rating.

I do not find it bizarre, we are talking about 98% of the customers who actually bought the product, despite its low sound quality.

Your theory relies on nearly 100% of consumers having a priori knowledge about the quality of the product, sufficient to decide if they want to purchase it or not without having actually tried it yet.

Also, if your theory was true, then why does any product anywhere have a less than near-perfect satisfaction rating? If consumers can have magical knowledge about AirPods, why can't they have the same knowledge about all the other products they purchase?

And finally, the sound quality isn't bad. It's better than earbuds. If you're comparing it to a high-end pair of headphones, sure, it's not going to be as good, but if you're comparing it to products in the same category as AirPods then it holds up pretty well.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#100

Post by QuinnyPig »

primitivesuave wrote: post #49

I can't get the damn things to stay in my ears if I'm doing any physical activity beyond brisk walking. Working out in them is out of the question, so I'm still using my regular bluetooth headphones, and I looked quite comical running to catch the train with both hands over my ears so they wouldn't fall out. I'm surprised only 1 out of every 50 people who bought Airpods are experiencing similar dissatisfaction.

I'm with you on this one. I loved everything about mine-- except for the part where they wouldn't stay in my ears, so I returned them.

The worker at the store said he'd seen a fair number of returns citing similar issues. Not sure if he was just trying to make me feel better...

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