Then Amazon closes your account for trying to return this garbage they illegally sold. Short of million dollar fines for every incident, this will never change. I doubt Amazon is even trying to fix this. It's so much easier to shut down the people that complain.
Amazon's Tepid Response to Counterfeiters Frustrates Sellers
91–100 of 364 posts
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#92Earlier quoted context omitted.
> I don't even buy from any third party sellers, including fulfilled by Amazon, for this reason. Except, according from the information in the article, this doesn't matter: > Shipped and sold by Amazon.com means that the product is shipped and sold by Amazon Retail (via Vendor Central or Vendor Express) directly. Basically, the manufacturer sends product to Amazon.com at a set price through a traditional PO process.…
I don't think that means that buying direct from Amazon can get you third party inventory.
"This inventory is commingled with all other FBA inventory"
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#93The article makes a good point that aside from enforcement issues, Amazon leaves the seller of the genuine item in a bad spot. Like one-star reviews of the product (due to fakes) staying for months. The whole product listing being taken down instead of just the seller with fakes being shut down. The lack of real communication with the seller of the genuine product, and so on. Edit: Perhaps some additional manual effo…
Amazon already has some serious issues on the side of returns and issues like this. They accept basically anything - return fraud was another huge issue that came up earlier this year.
Scammer would buy something like an iPhone, take out the phone, fill the box with clay or something, send it back to Amazon.
Amazon just accepts the huge majority of returns and the seller is who gets hurt. (Obviously matters much more to companies not the size of Apple)
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#94Earlier quoted context omitted.
You get to review the product but when the sourcing is all thrown together all you're really doing is dragging down the rating for the overall product (Quickbooks 2017 in this case) and not the source of the specific item you were shipped. My issue had nothing to do with the product itself although I suppose if enough 1 star reviews start to build up then Intuit and other larger publishers that might actually have so…
That's correct. One issue we've faced is that people will give the counterfeits one-star although most people reviewing the book give it four or five stars. That just ends up hurting us unfortunately. It took Amazon over three months to remove those one star reviews from one of our counterfeited books.
Wait... So Amazon removed legitimate reviews from people who bought the product being sold on the page being reviewed because the product being sold is sometimes counterfeit ? How are other people attempting to purchase that item from that page supposed to learn that the item may sometimes be counterfeit and act in a rational way or with a correct risk assessment when valid data is being expunged without any other changes ? The valid 1 Star reviews should stay !
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#95I purchased Quickbooks Pro 2017 (PC) on Amazon last week, said it was "sold by Intuit" so wasn't even supposed to be an FBA (fulfilled by Amazon). Figured if it costs no more I might as well get the physical disk. What showed up was a DVD case with a very clearly photocopied cover for a Mac version with a Verbatim CDR inside and a hacked version of the software. Amazon processed the refund just fine but didn't seem p…
You should report these incidents to your state attorney general as a fraud.
Eventually they'll raid an Amazon DC. Losing a day of revenue will get their attention.
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#96Earlier quoted context omitted.
> I don't even buy from any third party sellers, including fulfilled by Amazon, for this reason. Except, according from the information in the article, this doesn't matter: > Shipped and sold by Amazon.com means that the product is shipped and sold by Amazon Retail (via Vendor Central or Vendor Express) directly. Basically, the manufacturer sends product to Amazon.com at a set price through a traditional PO process.…
I don't think that means that buying direct from Amazon can get you third party inventory.
It does. Many commodities are comingled. That's a big reason why DVD and Software piracy is a huge issue.
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#97I feel like there's so much idiocy going on with Amazon sites. How can such a successful company make something so idiotic such as the current Amazon.com? It's beyond belief. People visiting Amazon.com intending to buy various items: a) want the shipment and customer care to be handled by Amazon. (Since they have showed that they area really good at that kind of thing) b) want to have the goods vetted for basic safet…
A lot of the bazaar style stuff is handled by Amazon through the Fulfilled by Amazon (FBA) program. For instance, this rather nice ratcheting wrench set: https://smile.amazon.com/GearWrench-Metric-Flex-Head-Combina... is fulfilled by Amazon.com, but sold by tooldeals. Tooldeals ships the product to an Amazon warehouse, and Amazon handles all of the selling and logistics. If Amazon were to eliminate the FBA program, t…
They'd have to convince amazon to sell it like they would with a traditional store.
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#98Earlier quoted context omitted.
Right. My bet has been that they've done the math and handling returns works out to be cheaper for them than stopping the comingling issue. Another aspect is that it's not always obvious that you wound up with a counterfeit. I've had products where the longevity was not what I expected and when I look more closely it was in fact a fake. However by that point it isn't worth returning.
"they've done the math and handling returns works out to be cheaper for them than stopping the comingling issue..." It may be cheaper in terms of short-term profits (which is what they can measure), but in the long run, it could be doing irreparable damage to the Amazon brand (which is much harder to measure). I've been an Amazon customer since they first started out as an on-line bookstore, but at this point, I'm he…
To your point I backed off of a purchase on Amazon today specifically because I was afraid of counterfeit. I wanted to purchase a bag in a particular color which no longer seemed to be available on the company's site nor their Amazon store. Another vendor had the bag I wanted in that color for half the price.
Perhaps it's legit. Perhaps I could have gotten what I wanted and saved $50. We'll never know.
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#99Have you found any alternative to online shopping?
I generally just roll the dice with Amazon on anything that is not food or electronics. The convenience trumps the money wasted on buying a bad product.
For electronics, I've looked at Walmart and Jet.com which have shady 3rd party sellers that are worse than Amazon sellers.
I believe BestBuy gets all its inventory from authorized sellers so I trust them, although they have limited selection.
I haven't found a solution for food (mainly specific branded supplements like magnesium/vitamin C/etc. that can't be found in regular grocery stores)
The ideal situation would be if Amazon didn't conmingle its "Sold by Amazon.com" inventory with 3rd party sellers and charged a premium for it (to make it economically feasible for them). Right now the current incentives aren't pointing in that direction.
Most customers don't know about the conmingling. If we could spread awareness of conmingling, the economic incentives could lean in that direction.
Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers
#100Earlier quoted context omitted.
I don't think that means that buying direct from Amazon can get you third party inventory.
"This inventory is commingled with all other FBA inventory"
Yes, I think the person's assertion was that FBA inventory != "Shipped and sold by Amazon" inventory.