Uber is charging passengers a $10 cancellation fee even when the driver cancels

Post by thriftwy » Fri, Mar 24, 2017, 12:29 AM UTC

DrScump wrote: post #91

thriftwy wrote: post #20

I think that decision to withhold the destination of the ride from drivers was a very bad idea they should repeal. They wanted to be sure that drivers don't choose convenient riders and leave less convenient ones unserved, but a) it didn't work, only introduced this "you cancel, no, you" game after destination becomes apparent, and b) opportunistic drivers can no longer give a ride to people who go in the same direct…

This also means that if your destination is in a bad neighborhood, you are likely to go ignored (unless there is serious surge pricing in effect). This is the "loss leader" of the industry: long trips from city center to an area which is a) considered "dangerous", and/or b) unlikely to have a fare for the return trip. This is where licensing makes a difference: in New York, for example, a cab that picks you up at the…

Post by draw_down » Fri, Mar 24, 2017, 3:41 AM UTC

ryanbrunner wrote: post #3

The comments point out a perfectly reasonable explanation for why this charge might exist: One reason that drivers can specify for a cancellation is that the rider wasn't at the pickup location. Even though it's the driver cancelling in this case, it's reasonable for Uber to charge the rider in my opinion. If this is the case, the poster is still being improperly charged the fee, but it's more about the driver lying…

Post by aianus » Fri, Mar 24, 2017, 4:01 AM UTC

thriftwy wrote: post #89

galdosdi wrote: post #78

Earlier quoted context omitted.

In order to do that, they'd have to increase the price for rides to less attractive (to drivers) destinations. A trip that ends somewhere unlikely to have another customer available (like an outlying residential area in the evening) is way less attractive than an identical time/distance trip to somewhere with lots of likely fares (a central business district, for example) So, if drivers can see the destinations, they…

This assumes that rides outnumber drivers so that drivers can be picky. In practice tho, it should be the other way around: drivers should be choosing between a paid ride to "bad" destination, and no ride for some time while they're waiting. You can trivially teach the algorith to give better rides to less choosy drivers first. Second, if you still have amateur drivers on your platform who do ad-hoc carpooling, chanc…

Post by sjg007 » Fri, Mar 24, 2017, 5:23 AM UTC

Post by Chris2048 » Fri, Mar 24, 2017, 11:11 AM UTC

dabber wrote: post #17

bluetidepro wrote: post #5

> "Whats more is that they don't refund the money they took unlawfully - instead they credit it to your Uber account." I think that's the part that seems the most messed up. However, I will say that in the USA (Chicago) I've had this happen before (it's only a $5 charge, not $10) and when I disputed it, I got a credit back to my credit card and not an Uber credit like they mentioned. I wonder if it's different in Aus…

I've canceled rides in several cities around the north east US, usually because the driver is taking too long/lost. Every time, Uber's policy was to charge me $5 if I cancelled 2 min after requesting. When I did dispute the charge, the process was the same as OP on reddit (including an account credit over a refund.) I wonder why there's a difference in how the money is reimbursed.